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SureCritic / Concesionario Hyundai / Oxmoor Hyundai / LACEY BOBOWSKI
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LACEY BOBOWSKI

Oxmoor Hyundai
Hello, I've been working for Hyundai for just around 3 years. I'm also a 3rd time Hyundai owner. Please contact me for service or any questions on your Hyundai!
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(77 reviews)
81

Reseñas de LACEY BOBOWSKI

Cliente verificado
Louisville, KY
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/19/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Oxmoor Hyundai Service
Lacey is the best service tech. She goes the extra mile to insure that you are taken care of properly.
Gabrielle R. de Oxmoor Hyundai respondió el 01/19/2022 07:33 AM

Hi, 
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
Cliente verificado
La Grange, KY
2022 Hyundai Veloster N
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/11/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Long time to get in after calling to schedule
Had to wait 6 weeks after calling to get in. Otherwise it was all good.
Gabrielle R. de Oxmoor Hyundai respondió el 01/12/2022 05:55 AM

Hello Jacob, 
   We thank you for taking the time to share your experience with us here at Oxmoor Hyundai. We apologize that is took so long to schedule your Service appointment. We are working our hardest to get our customers in as soon as possible. Thank you for your understanding and we look forward to seeing you again. 

Empleados con los que trabajó
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LACEY BOBOWSKI
BR
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Blake R.
Louisville, KY
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
AWESOME
My service advisor was amazing. She kept me informed of what was going on the whole time. Turnaround time was about 3 months but we’ll worth it. Thanks to my service advisor and the staff at Oxmoor Hyundai.
Gabrielle R. de Oxmoor Hyundai respondió el 01/04/2022 06:02 AM

Hi Blake,
  Thank you for taking the time to share your experience with your service advisor and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

 

Empleados con los que trabajó
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LACEY BOBOWSKI
DP
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Dennis P.
Brandenburg, KY
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/27/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service department
Excellent service and very friendly!
Gabrielle R. de Oxmoor Hyundai respondió el 12/27/2021 12:05 PM

Hi Dennis, 
 Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
Cliente verificado
Louisville, KY
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/14/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service Department Excellent
Service adviser provided comprehensive explanation of car's issues and what it would take to resolve. Parts had to be ordered and she helped secure a rental car for me. Will always take my Hyundai to this dealer. They are busy for a good reason!
Gabrielle R. de Oxmoor Hyundai respondió el 12/15/2021 05:42 AM

Hi Daria, 
 Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We are so glad we could be of assistance to you with securing a rental vehicle. We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
JU
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James U.
Shepherdsville, KY
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service, consistently.
This place definitely sets the bar in customer experience. Despite having closer options, I always choose to bring my vehicle to Oxmoor. I know the service is top notch. The services performed on my vehicle are done correctly, with care. The services advisors are honest and very personable. 10/10
Gabrielle R. de Oxmoor Hyundai respondió el 12/01/2021 06:48 AM

Hi James,
 Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
FG
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Frank G.
Fisherville, KY
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/27/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Great service department!
Nice to be promptly checked in upon arrival and having all my questions answered. Work was done in the time frame promised and the checkout was handled promptly.
Gabrielle R. de Oxmoor Hyundai respondió el 11/29/2021 05:56 AM

Hi Frank,
 Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
AA
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Anas A.
Prospect, KY
2021 Hyundai Venue
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/27/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
quick and great
quick and great
Gabrielle R. de Oxmoor Hyundai respondió el 11/29/2021 05:55 AM

Hi Anas,
 Thank you for taking the time to share your experience with us. We appreciate your feedback. We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
CS
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Corey S.
Sellersburg, IN
2019 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Lacey is great!
Gabrielle R. de Oxmoor Hyundai respondió el 11/23/2021 05:41 AM

Hi Corey,
 Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
Cliente verificado
Taylorsville, KY
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/21/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Amazing Customer Service
The service advisors take great care of of their customers. They make dealing with car maintenance and repairs a smooth process. Very friendly and always willing to help!
Gabrielle R. de Oxmoor Hyundai respondió el 11/22/2021 06:19 AM

Hi,
 Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

 

Empleados con los que trabajó
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LACEY BOBOWSKI
CK
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Carole K.
Louisville, KY
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Windshield calibration
Great job done by all...easy in and out! Very happy with results of the service. Since my original windshield was replaced can you let me know (a text is OK) what the mileage from the sticker is for an oil change? THANK YOU FOR YOUR KIND AND PROFESSIONAL SERVICE.
Gabrielle R. de Oxmoor Hyundai respondió el 11/15/2021 11:04 AM

Hi Carole,
   Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

 

Empleados con los que trabajó
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LACEY BOBOWSKI
NB
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Nancy B.
Louisville, KY
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
The joy of being treated right!
As a single woman I’ve had prior nightmare experiences with other dealerships! However, Lacey, at Hyundai Oxmoor service Dept changed my mind! She went above and beyond to make sure my car and I were taken care of the right way! I would absolutely recommend my single women friends to come here! I had a situation with my car and was treated more than fair with pricing and service! I can’t say enough good things about Lacey and the service dept!
Gabrielle R. de Oxmoor Hyundai respondió el 11/03/2021 04:52 AM

Hi Nancy, 
   Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
DM
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Donald M.
Louisville, KY
2021 Hyundai Venue
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/30/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Good job
Exalent work done well
Gabrielle R. de Oxmoor Hyundai respondió el 11/01/2021 07:23 AM

Hi Donald, 
   Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
EM
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Evelyn M.
Shelbyville, KY
2019 Hyundai Kona
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/23/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Satisfactory
The service rep that assisted me was exceptional
Gabrielle R. de Oxmoor Hyundai respondió el 10/25/2021 06:16 AM

Hi Evelyn, 
   Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
Cliente verificado
Shepherdsville, KY
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Needed a tire
Oxmoor once again came through! I had a hole in my tire and needed to get it replaced, so I went to oxmoor. They had the right tire for my vehicle in stock and were happy to help. I didn’t have an appointment, but they were happy to help me, since it was urgent. I was in and out in a reasonable amount of time. And the price of the tire was very fair. 10/10 would recommend.
Gabrielle R. de Oxmoor Hyundai respondió el 10/22/2021 10:37 AM

Hi, 
   Thank you for taking the time to share your experience with us! We are happy we could be of assistance to you in your time of need. thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
Cliente verificado
Louisville, KY
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Good service.
This is the 3rd Hyundai dealership that I made my "home" dealership after having very, very poor experiences with the previous 2... and it's hard to anger me as a customer THAT much.
I am so pleased that I finally found a dealership that has quality customer service and great communication. Only had to wait longer than projected, but that was due to short staffing- but literally, who ISN'T short staffed these days?!
Gabrielle R. de Oxmoor Hyundai respondió el 10/20/2021 11:21 AM

Hi, 
   Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
avatar
LACEY BOBOWSKI
DP
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Donald P.
Louisville, KY
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent customer service during the entire process.
In addition to the work being performed on a timely basis, the Service Advisor did an excellent job of answering all my questions regarding future maintenance on my Sonata.
Gabrielle R. de Oxmoor Hyundai respondió el 10/12/2021 07:29 AM

Hi Donald,
  Thank you for taking the time to share your experience with Lacey and the team! We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
avatar
LACEY BOBOWSKI
Cliente verificado
Louisville, KY
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service
The service department has treated me well, each time I have went to visit.
Gabrielle R. de Oxmoor Hyundai respondió el 10/04/2021 07:03 AM

Hey,
  Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
SH
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Scott H.
Shelbyville, KY
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Full warranty engine replacement.
The service department is unfortunately understaffed but the level of service both customer and Automotive exceeded all expectations!
Gabrielle R. de Oxmoor Hyundai respondió el 10/04/2021 07:02 AM

Hi Scott,
 Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
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LACEY BOBOWSKI
BA
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Brad A.
Louisville, KY
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Super friendly
Wasn't expecting to need someone else to do my oil change. But they got me in as fast as possible and took care of everything for me. Can't possibly be more happy with the outcome.
Gabrielle R. de Oxmoor Hyundai respondió el 10/01/2021 10:41 AM

Hi Brad,
Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Empleados con los que trabajó
avatar
LACEY BOBOWSKI
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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