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SureCritic / Reparación de automóviles / Bruce's Auto Service / Ken Bratcher
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Ken Bratcher

Service Advisor
Bruce's Auto Service
Ken has been working with us since 2021 and is one of the first faces you will see or voices you hear on the phone. He is ASE Certified with over 30 years in the automotive repair business with years of training with Mercedes, VW, Chrysler and GM vehicles. Ken thrives in an upbeat, friendly work environment and is known for his positive and caring customer service. When not at work, Ken enjoys spending time with family, pets & loves music.
Calificación General
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(27 reviews)
100

Reseñas de Ken Bratcher

LR
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Leslie R.
Arundel, ME
Toyota RAV4
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/19/2025
cliente verificadoCliente Verificado
9
82,000 mile maintenance on Toyota Rav 4.
Excellent and ;timely service on my ten year old Toyota. Will be returning for sure..
Empleados con los que trabajó
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Ken Bratcher
Service Advisor
CG
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Celeste G.
Biddeford, ME
Mazda CX-5
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/16/2025
cliente verificadoCliente Verificado
10
Excellent Highly Recommended!
Ken was very patient and professional when relating information about my repairs needed. He gave me time to decide what I approved to be completed. The final repairs ended up costing less than quoted - which was very reasonable compared to elsewhere. It also took less time to complete the repairs than expected.
Overall everything was excellent and professional: service, timing, repairs and price. I highly recommend this business.
Empleados con los que trabajó
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Ken Bratcher
Service Advisor
PH
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Polly H.
Gorham, ME
Toyota Corolla
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2025
cliente verificadoCliente Verificado
10
Great customer service!
Great service, great staff! Wouldn’t go anywhere else:)
Empleados con los que trabajó
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
ML
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Mike L.
Biddeford, ME
Toyota Highlander
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2025
cliente verificadoCliente Verificado
10
Always exceptional service!
As usual, always cordial, honest and accommodating! I trust them implicitly to provide the best product and quality service for my car. I would totally recommend them to my family and friends.
Empleados con los que trabajó
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Ken Bratcher
Service Advisor
KP
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Karl P.
Kennebunkport, ME
Mercedes-Benz E250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2025
cliente verificadoCliente Verificado
10
first timer, outstanding service!
I was recently referred to Bruce's by a friend after the Mercedes dealer quoted an absurdly high price for strut and brake work. Ken was able to source a combination of OEM and aftermarket components and bring the costs in line. The work was outstanding, delivered on time at a reasonable cost, and flawless. The car drives like new and with new Continental True Contact tires, handles like a dream, particularly on wet roads. I couldn't be more pleased with my experience!
Empleados con los que trabajó
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Ken Bratcher
Service Advisor
NO
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Norm O.
Arundel, ME
Subaru Ascent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2025
cliente verificadoCliente Verificado
10
Well done again
Great service as always on time done right
Empleados con los que trabajó
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
JB
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John B.
Biddeford, ME
Nissan Rogue
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2025
cliente verificadoCliente Verificado
10
Craig got my vehicle assessed and back on the road quickly.
Bruce's Auto has been my go to vehicle repair place for almost 35 years. Craig is always available and straight forward with explaining repair issues. I have been more than satisfied with the work they have prefeed over the years and they stand behind their work. Honest Mainers serving hard working Mainers.
Empleados con los que trabajó
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
Mostrando Reseña 21 - 27 de 27 en total
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