Reseñas de JEFFREY WINCHEL

Anne C.

Middleton, WI

2014 Hyundai Elantra

06/22/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil Change

We always like dealing with Hyundai Service as they are prompt with getting the job done, have a nice waiting room and good cookies.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 06/23/2016 03:45 PM

Thanks for the great review. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Timothy I.

Fitchburg, WI

2013 HYUNDAI SANTA FE

06/16/2016

Cliente Verificado

Categoría: Service

Oil change plus tire rotation

Not very satisfied for this service appointment. I was charged for both an oil change and tire rotation but the rotation was not performed. I didn't notice until I retuned home. I returned to the dealership where I got a response that the techinan didn't know why he didn't do it.

No Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

Barbara F.

Middleton, WI

2013 Hyundai Elantra

06/15/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

My car was in for an oil change.....time was okay & my car was washed....thank you very much:)

The service dept. is always polite & friendly & I get a cup of coffee & a cookie:-)

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 06/16/2016 07:36 AM

Thanks for the great 5 star review. I am glad you enjoyed the cookies and coffee. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2012 Hyundai Genesis

06/11/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Scheduling and parts inventory applications need improvements

I came in to have recall work done on my car. I needed to make a second trip because all the parts that were needed weren't in stock. Once the part(s) were available they completed the work to my satisfaction.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 06/14/2016 02:23 PM

Thanks for the review. I apologize you had to make a second trip in for the service to be completed. Unfortunately some of the campaigns that come out Hyundai does not allow us to preorder parts. We wish we could have everything here to repair the vehicle every time because it would make things easier for the customer and for us. I am glad to hear we were able to take care of everything for you on the second trip in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

2016 Hyundai Tucson

06/10/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service department!!!

This was my first oil change and everything went just as I was told. The waiting room was clean and offered of cookies or popcorn was a nice surprise. I was told it would take 45 minutes and they came in under that time frame. Look forward to next oil change.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 06/13/2016 08:46 AM

Thanks for the great review. We look forward to seeing you next time in to continue with the first year of free oil changes.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Harlan B.

Madison, WI

2015 Hyundai Sonata

06/08/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good service, good coffee.

Excellent service from everyone. Took less than an hour for oil change and tire rotation.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 06/08/2016 08:52 AM

Thanks for the great review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Mukesh K.

Madison, WI

2006 Hyundai Sonata

06/06/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly & Knowledgable Service Advisors

Service Advisors are really helpful and always provides good suggestions.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 06/08/2016 08:51 AM

Thanks for the great review. I will make sure to pass the kind comments along to the Service Advisors.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Sri J.

Madison, WI

2009 Hyundai Veracruz

05/20/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Instead of booking cab. For the customers you should provide a ride.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 05/24/2016 05:26 AM

Thanks for the great review, We look forward to seeing you at your next service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Waunakee, WI

2009 Hyundai Elantra

05/20/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Top Notch Service Departmenr

We always receive great customer service & top notch mechanical service from Zimbrick Hyundai West.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 05/24/2016 05:26 AM

Thanks for the 5 star review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Robert M.

Madison, WI

2011 Hyundai Sonata

05/20/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The service was done to perfection and the service rep, Jeff, did a great job

I was handled in a very professional manner that made me happy I brought my car to Zimbrick

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 05/20/2016 02:43 PM

Thanks for the 5 star review. I will make sure the pass the kind words along to Jeff.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

2015 Hyundai Sonata

05/19/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

My car seat keeps breaking! What would you write here?

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 05/20/2016 02:42 PM

Thanks for the good review for our dealership. I would recommend contacting Hyundai directly to voice your concern about your seat.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Stephen J.

Verona, WI

2012 Hyundai Sonata

05/18/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change and new battery

Excellent service.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 05/18/2016 09:22 AM

Thanks for the 5 star review. Hopefully that new battery will help keep your Sonata running for many more years.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Karen D.

Madison, WI

2009 Hyundai Santa Fe

04/02/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Maintenance

Jeff Wenchel provides great customer service. He took the time to have the mechanic show me what needed repaired. I've had consistently good service each and every visit.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

2013 Hyundai Elantra

03/04/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Nice to work with

I appreciate the professionalism and knowledge of the employees

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

RONALD A.

2015 Hyundai Genesis

02/18/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great personal service

See detailed review previously submitted

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 02/19/2016 12:04 PM

Thanks for the great review. We look forward to seeing you at your next visit.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

JAMES S.

2014 Hyundai Santa Fe S

01/28/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Best service

Been using Zimbrick service for many years and have never been disappointed!

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

DAVID A.

2014 Hyundai Santa Fe

01/06/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick service.

Able to get me in on short notice. Quick turnaround.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

MATHEW T.

Madison, WI

2015 Hyundai Santa Fe

12/22/2015

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The People

My experience at Zimbrick Hyundai has been excellent. From the purchase to the maintenance, the staff was been helpful and friendly.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2012 Hyundai Accent

11/18/2015

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Possible Case of trumping up business

Hyundai Accent (2012)

As far as I know, all the services provided were done according to book. However, the "book" provided by Hyundai didn't recommend many of the serivices at only 18K miles.

I was somewhat unhappy that they wanted to do lots of expensive service that the owner's manual doesn't suggest at 15K miles. So, I'm more than a little skeptical and am apt to believe that they just look for ways to increase their business bottom line, whether some of the maintenance provided was needed or not. I have to question why Hyundai doesn't specifically recommend all of these services at 15K miles "if" they are really needed.

You can't blame me for being skeptical and dealership repair shops have a bad reputation in this regard. I have not had a similar experience (for the most part) with our Toyota. They follow the maintenance protocol outlined in the owner's books and I've not regretted it in the 10 year's we've owned that vehicle.

Lastly, I wAS offered 10% off of a minimum $100 service if it's completed within a month of this most recent service. Really, how likely is it that I will need that service and be able to make use of the discount so soon after this visit? If I do, it REALLY doesn't speak well for the quality of Hyundai products or the work of this shop.

Sorry if this review seems overly negative but I think people should know. Everyone at the shop treated me nice but I'm not so sure about fair or honestly.

No Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

MELANIE D.

Madison, WI

2010 Hyundai Sonata

10/28/2015

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Waiting for Actual Repairs

I went in to get my right side mirror fixed. They charged me for the part and told me they would not be able to tell me when they could install it, so I could not make a future appointment. Maybe in the future I will get an appointment and this will actually be fixed but at the moment I was charged for the part and nothing is fixed.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 11/06/2015 05:53 AM

Melanie, I apologize for the miscommunication. We do require pre payment for any part that has to be painted. Once the part returns from being painted we will schedule an appointment to get it installed.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

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