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SureCritic / Concesionario Hyundai / Atlantic Hyundai / JUSTIN MOSEMAN
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JUSTIN MOSEMAN

Service Advisor
Atlantic Hyundai
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(45 reviews)
76

Reseñas de JUSTIN MOSEMAN

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Christian C.
West Islip, NY
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
I’ve been using the service department for over 10 years and I’ve never had a complaint. My vehicle still runs great and I’ll continue to use them.
Sandra D. de Atlantic Hyundai respondió el 04/02/2022 06:48 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work Justin Moseman for all of your future service needs.

 

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
DZ
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Deborah Z.
Centereach, NY
2019 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/30/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Atlantic Hyundai Service Dept is great
The ONLY reason for not giving 5 stars is because there was a miscommunication of what I requested completed. Once the advisor realized the error it was rectified quickly. Highly recommend the Service Department at Atlantic Hyundai
Sandra D. de Atlantic Hyundai respondió el 03/31/2022 05:50 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you. 

 

Sandra D. de Atlantic Hyundai respondió el 03/31/2022 05:51 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
LC
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Luis C.
Wyandanch, NY
2022 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Customer Service
I took my Santa fe to Atlantic Hyundai for a complimentary oil change. The representative was very helpful and their customer service were professional as expected.
Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
JC
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Jennifer C.
Bay Shore, NY
2022 Hyundai Venue
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Was able to walk in and get a much needed oil change. Others places must have an appt. Which is sometimes more of an inconvenience.
ERIKA D. de Atlantic Hyundai respondió el 03/30/2022 08:20 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
AT
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Abraham T.
Brooklyn, NY
2021 Hyundai Venue
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/27/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
0
Categoría: Service
Problem not solved.
Left car at dealership with 3 items to repair- oil change, trunk not locking, check tires. Contacted car was ready work completed. Went to pick car up noticed no courtesy wash. Couldn’t wait around. I ASSUMEd everything done. Got home and tried to lock trunk. Didn’t work. Checked air in tires and realized over inflated based on manual. Called and left message for Service person. Never got call back. Should have read Yelp comments before I went there. Shame, shame, shame.
Sandra D. de Atlantic Hyundai respondió el 03/28/2022 06:35 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you. 

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
JG
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Jean G.
Lindenhurst, NY
2022 Hyundai Tucson Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Hyundai Experience
Returning customer
Overall good experience
ERIKA D. de Atlantic Hyundai respondió el 03/22/2022 06:08 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
JR
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Jeffrey R.
West Babylon, NY
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Professional, timely and cost conscious service
ERIKA D. de Atlantic Hyundai respondió el 03/21/2022 04:50 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
Cliente verificado
Farmingville, NY
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Schedule oil change and scheduled on time car washed when returned And they fixed a recap I didn’t get notice on
HMFUSA and HMUSA no longer the customer friendly company it used to be and I hv been a Hyundai owner since the late 1989s but Atlantic Hyundai saves Hyundai USA
VICTORIA V. de Atlantic Hyundai respondió el 03/17/2022 09:02 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
JB
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John B.
West Islip, NY
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Kona Service
The service representative was very courteous and kept us informed of the progress during the service appointment.
VICTORIA V. de Atlantic Hyundai respondió el 03/13/2022 01:10 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
CN
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Christine N.
Ronkonkoma, NY
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Love Hyundai!
No worries when dealing with Atlantic Hyundai.
VICTORIA V. de Atlantic Hyundai respondió el 03/10/2022 12:37 PM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
avatar
JUSTIN MOSEMAN
Service Advisor
Cliente verificado
West Islip, NY
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/04/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Even during the busy part of the day I was given immediate attention and service.
VICTORIA V. de Atlantic Hyundai respondió el 03/06/2022 11:43 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
PW
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Patricia W.
Bay Shore, NY
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/04/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Car drop off could be a bit friendlier
I think I said it in the review title
VICTORIA V. de Atlantic Hyundai respondió el 03/06/2022 11:06 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
LC
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Luis C.
Wyandanch, NY
2022 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Customer Service
I took my Santa fe to Atlantic Hyundai for a complimentary oil change. The representative was very helpful and their customer service were professional as expected.
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/03/2022
Tipo de Servicio: Maintenance
7
Categoría: Service
As expected
They are reliable and courteous
ERIKA D. de Atlantic Hyundai respondió el 03/04/2022 05:25 AM

Thank you so much for the feedback.  Atlantic Hyundai appreciates your business.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
NP
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Nancy P.
Central Islip, NY
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Justin Moseman service advisor is great ?? ??
I felt that Justin went above and beyond researching the warranty information and contact with Hyundai corporate.
I wasn’t happy about having to replace the steering column on my car that had only 22k miles on it. Only 12 of them mine.
Justin showed compassion and cared enough to thoroughly do his best to help cushion the blow. He called corporate and remained diligent to get them to offer a partial goodwill replacement.
I’ve never felt that any other advisor really gave a sh*t. This wasn’t the case with him. All of the advisors should treat customers with the same respect and compassion.
The repair also took longer than expected and he kept me updated the best he could. Even when the tech neglected to attach something and I needed to revisit the service dept, Justin ensured that the problem was rectified in a short amount of time.
VICTORIA V. de Atlantic Hyundai respondió el 03/04/2022 04:58 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
MR
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Melissa R.
Middle Island, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
10
Categoría: Service
Justin is the best in service
Justin is by far the best service advisor I’ve had in a long time at Atlantic. He is a refreshing and honest guy. He sat with me and explained all my options with my car he was very friendly and knowledgeable. My car had an issue where it had no power and he got me back on the road with in a short time. Thanks again Justin and Atlantic Hyundai I will always return here
ERIKA D. de Atlantic Hyundai respondió el 02/24/2022 02:03 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman  for all of your future service needs.

 

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
Cliente verificado
Central Islip, NY
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/23/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Accurate
Service was provided as expected.
Justin was very professional, respectful and very friendly.
ERIKA D. de Atlantic Hyundai respondió el 02/24/2022 11:41 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
avatar
JUSTIN MOSEMAN
Service Advisor
PW
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Pamela W.
North Babylon, NY
2021 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Review
Best service
ERIKA D. de Atlantic Hyundai respondió el 02/21/2022 08:12 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
PH
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Pauline H.
Queens, NY
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Atlantic Hyundai Staff are Knowledgeable and Customer Service is detailed, Efficient and Complete.
ERIKA D. de Atlantic Hyundai respondió el 02/17/2022 11:43 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

 

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
SR
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Samantha R.
Medford, NY
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
The staff and level of care is always great
ERIKA D. de Atlantic Hyundai respondió el 02/17/2022 11:37 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
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JUSTIN MOSEMAN
Service Advisor
Cliente verificado
Brentwood, NY
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Quick oil change
Took just an hour to get an oil change not bad at all
VICTORIA V. de Atlantic Hyundai respondió el 02/13/2022 11:18 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Empleados con los que trabajó
avatar
JUSTIN MOSEMAN
Service Advisor
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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