JP

JAMES POWERS

Hyundai of Wesley Chapel

Calificación General

4.7

(1026 reviews)

69

Reseñas de JAMES POWERS

AM

Alicia M.

Wesley Chapel, FL

2016 Hyundai Sonata

03/16/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Not impressed

Took my car for service - oil change - 1st time there - used to take car for service to another dealership. The other place washed and vacuumed car, so I was dissappointed that you didn't do it. Not sure I will come back unless they start giving the extras.

No Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 03/18/2019 03:39 AM

Thanks so much for your review, Alicia! We apologize about the issues you had last visit, that was not our intention. We do wash and vacuum vehicles upon request and I am sorry we did not offer that to you during your visit. For the issues, I have notated your account with a complimentary wash, vacuum, window cleaning, and tire shine service for future use. We do hope to see you again and have another opportunity to service your vehicle. I hope James was great otherwise and provided you with 5 star service. Please don't hesitate to reach out if we can assist you further, we are here for you!We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

SM

Suzanne M.

Dade City, FL

2017 Hyundai Santa Fe S

03/15/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great dealership!

The people at Wesley Chapel Hyundai are always professional and friendly. I have complete confidence they are taking excellent care of my car.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 03/16/2019 05:04 AM

Thanks so much for your review, Suzanne! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

JK

James K.

Land O Lakes, FL

2015 Hyundai Elantra Gt

03/15/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great team!

The folks at Hyundai are great to deal with. They are always professional courteous and friendly. The pricing is also very fair.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 03/15/2019 07:32 AM

Thanks so much for your review, James! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

Cliente verificado

Land O Lakes, FL

2016 Hyundai Sonata

03/13/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent work in a timely matter

Did good job

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 03/14/2019 06:53 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

KS

Kathryn S.

Zephyrhills, FL

2015 Hyundai Genesis

03/13/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Latest Service Visit

I have always receive excellent service from Hyundai of Wesley Chapel and this last visit was no exception. I came in for a $200 60,000 mile service and when it was all done, the service cost over $800.00. I really like my Genesis (this is the third one I have owned)and regularly promote the quality of the car and how inexpensive it is to service. I will be rethinking the promotion of the brand since this last service.

No Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 03/13/2019 11:01 AM

Thanks so much for your review, Kathryn! We totally understand about the cost of ownership regarding the Genesis and we apologize about the maintenance costs. We do go by the owners manual servicing guide and this is typical on a 60000 mile Genesis. But we do value you as a customer and want to help out the next visit. For the issue, I have notated your account with a complimentary oil change for future use with no expiration. I hope James was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please let us know if we can assist in any other way, we are here for you! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

Cliente verificado

Land O Lakes, FL

2017 Hyundai Santa Fe S

03/13/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Called and got great and friendly lady who made an appointment that was convenient for me . On the day of my appointment I got received friendly and efficient service from James. They treated me well and I had a better than expected wait time .

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 03/13/2019 10:17 AM

Thanks so much for your review, Effie! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

DA

David A.

Wesley Chapel, FL

2016 Hyundai Tucson

03/07/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Convenient Sunday service

Overnight drop off made the service easy. Sunday service makes it more convenient.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 03/08/2019 03:38 AM

Thanks so much for your review, David! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

AM

Albert M.

Dade City, FL

2017 Hyundai Sonata Hyb

03/07/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

14,000 mile service

Great service from beginning to end. Service adviser told of a few things that we should do. Service adviser James Powers was great. Will definitely go back for our next service. Always happy with Hyundai of Wesley Chapel.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 03/08/2019 03:57 AM

Thanks so much for your review, Albert! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

Cliente verificado

Brandon, FL

2018 Hyundai Tucson

03/05/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I’ll return

I scheduled my service appointment for a Sunday, and was very pleased with the amount of time it took for my car to get serviced.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 03/06/2019 04:05 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

Cliente verificado

Land O Lakes, FL

2018 Hyundai Elantra

03/05/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

Fast, friendly, no pressure just good advice

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 03/06/2019 04:00 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

AD

Ann D.

Wesley Chapel, FL

2017 Hyundai Elantra

02/21/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

oil change and tire rotation

I was greeted immediately by James who wrote up my work order. He was very helpful and professional. I had come for an oil change and tire rotation and was satisfied with the work done. On the work order the mechanic listed all he had done and I was very pleased for the info. I always get good service when I go to this car dealer.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 02/22/2019 03:14 AM

Thanks so much for your review, Ann! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

PL

Peter L.

Tampa, FL

2014 Hyundai Sonata

02/21/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Always a pleasure

Anytime I need maintenance done on my vehicle Wesley Chapel Hyundai goes above and beyond to take care of my needs. Everyone is positive, helpful and pleasant to deal with, even the staff who are not in charge of my order that particular visit. If I find myself standing around people always go out of their way to ask if I need assistance and all the service managers and staff are aces in my book based on all my experiences, including the day I bought my car there. I'll never get my car serviced anywhere else and I continually recommend this location whenever I encounter someone with automobile needs.

- Peter Lazazzaro, Hyundai Sonata

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 02/21/2019 11:18 AM

Thanks so much for your review, Peter! Thanks so much for the kind words. We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

JS

Jay S.

Wesley Chapel, FL

2017 Hyundai Elantra

02/20/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always great service

James powers treats your car like it was his.

Jay and Sandi Spielvogel

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 02/21/2019 03:55 AM

Thanks so much for your review, Jay & Sandi! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

Cliente verificado

Tampa, FL

2018 Hyundai Elantra

02/20/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service

Courteous staff and fast service all the way from making the appointment to getting the oil changed.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 02/21/2019 04:03 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

MG

Miriam G.

Dade City, FL

2014 Hyundai Sonata

02/16/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Every time I come even if it’s just for oil change or other services I receive great service.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 02/18/2019 03:56 AM

Thanks so much for your review, Miriam! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

SG

Stephen G.

Wesley Chapel, FL

2010 Hyundai Genesis

02/16/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good job

Dropped off for servicing, done in a timely manner and friendly service.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 02/18/2019 03:56 AM

Thanks so much for your review, Stephen! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

GF

George F.

Land O Lakes, FL

2018 Hyundai Tucson

02/14/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Awesome service

Needed to get an oil change fast that Day ,squeeze me in later in the afternoon , my service person Stephanie was awesome and took care of me 100% satisfaction!

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 02/14/2019 10:28 AM

Thanks so much for your review, George! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

RG

Robert G.

Floral City, FL

2018 Hyundai Tucson

02/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Staff!

Friendly, knowledgeable staff.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 02/01/2019 05:39 AM

Thank you for your response, Robert! We appreciate your business and feedback :)

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

RH

Robert H.

San Antonio, FL

2011 Hyundai Sonata

01/31/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good Warranty not so good service recommendations

I was told I need a cabin air filter and air filter that I personally replaced both less than 6 months ago.

No Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 01/31/2019 02:07 PM

Thank you for your response, Robert We appreciate your business and feedback :) We apologize about the recommendation interval for the filters. We typically go by visual inspection and did not have access to seeing the last time you replaced them. I hope James was great with you otherwise and provided you with 5 star service besides the recommendation conflict. We hope to see you again soon. Please feel free to reach out if we can assist you further, we are here for you!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

MC

Michael C.

Temple Terr, FL

2018 Hyundai Kona

01/30/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great sales experience; not sure about service

Tire pressure after service was btwn 38 and 41 psi. Over inflated. Seems careless to me.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 01/31/2019 04:00 AM

Thank you for your response, Michael! We appreciate your business and feedback :) We totally apologize about the tire pressure fill issue, that was not our intention. We usually inflate the tires to 35 PSI especially in the cold months to avoid continuous low tire light scenarios since the systems are very sensitive to pressure changes. I will talk with the technician and see if his tire gauge needs to be re-calibrated and address the problem at hand with the fluctuation in pressures. For the issue, I have notated your account with a complimentary tank of gas for a future visit with no expiration. I hope James was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please make a return trip to us if you would like us to address the tire pressure issue for you and again apologies for the mistake. We hope to see you again and hope to do better by you next visit. Feel free to reach out if I can assist further, we are here for you!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

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