avatar

John Penker

General Manager - Milford
"John Penker - General Manager, Day Heights Auto Service Milford"
Guiding Day Heights Auto Service with a passion for outdoors and customer satisfaction. A versatile leader with a diverse career in customer service. A devoted "Girl Dad," music connoisseur, and automotive enthusiast ensuring safety and satisfaction.
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(11 reviews)
91

Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/03/2024
cliente verificadoCliente Verificado
10
very prompt on their explaning what my problems are with my Mini even gave me a print out very professional !!'
made things very clear and explained all problems on paper which made things easy to understand if a problem came up during the job they would make me a phone call away Thanks Lon W......
Jamie K. de Day Heights Auto Service - Milford respondió el 06/05/2024 09:34 AM

We're thrilled to hear that we could provide you with clear explanations and keep you informed every step of the way, Lon. Keeping our customers in the loop is always a top priority for us. Thanks for taking the time to share your experience! We look forward to helping you out again in the future.

Empleados con los que trabajó

JT
gravatar
Jeff T.
Milford, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/19/2024
cliente verificadoCliente Verificado
10
Completed on time and under budget
I needed a full engine replacement. Day Heights Auto completed the full repair on time and under the budget they quoted. Along the way they communicated with me what was happening. Everyone at Day Heights that I worked with was respectful and friendly.
Jamie K. de Day Heights Auto Service - Milford respondió el 05/21/2024 09:33 AM

We're thrilled to hear that our team at Day Heights Auto Service was able to provide you with an excellent experience during your full engine replacement. Communication, respect, and friendliness are all key values that we strive to uphold, so it's great to know that you felt well taken care of. Thank you for choosing us to handle your repair, and we hope to see you again in the future for any automotive needs you may have!


MG
gravatar
Michelle G.
Milford, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/03/2024
10
Fixed acceleration issues on Mercedes
High integrity
Excellent trouble shooting and problem solving

Outstanding tech knowledge

Treat me with respect

Came in under estimate
Jamie K. de Day Heights Auto Service - Milford respondió el 05/05/2024 09:34 AM

Thank you for taking the time to share your feedback! We are thrilled to hear that you had an excellent experience with us. Serving you with high integrity and respect, while providing outstanding technical knowledge and coming in under estimate, is always our goal. We appreciate your kind words and look forward to serving you again in the future.


Cliente verificado
Milford, OH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/29/2024
cliente verificadoCliente Verificado
7
Car maintenance done right
Appointment went well, maintenance done in reasonable amount of time
Empleados con los que trabajó

TM
gravatar
Tom M.
Milford, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2024
cliente verificadoCliente Verificado
10
Oil change
Got my oil change 8n and out in no t8me at all.Great place to get your car fixed family owned and you are tr3ated like family.
Empleados con los que trabajó

JK
gravatar
Jeff K.
Milford, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2024
cliente verificadoCliente Verificado
10
A good place to get your vehicle maintenance done
N/A
Empleados con los que trabajó

JK
gravatar
John K.
Fayetteville, OH
2014 Dodge 1500
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2024
cliente verificadoCliente Verificado
9
Excellent
Very quick. Got me in the same day and took care of me.
Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2024
cliente verificadoCliente Verificado
10
Great service
Great service as usual. Quick turnaround and notifications along the way. Thanks again!
Empleados con los que trabajó

DB
gravatar
Debbie B.
Goshen, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2024
cliente verificadoCliente Verificado
10
My Mini Cooper was really sick!!!
My car started smoking on the way to my aunt's funeral! I had to have my car towed! The driver that towed my car was so nice and reassuring!
Day Heights Auto had to keep my car for two days and gave me a loaner car at no charge for three days while my car was being serviced.
I have had my car serviced at Day Heights Auto for 30 years and I still received excellent service.
Empleados con los que trabajó

CH
Constantino H.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2024
cliente verificadoCliente Verificado
10
Quality
An informed staff is one of the key rolls to a successful business. The dealership was so fast to sell me a car that they didn’t explain my car care insurance to me. But thanks to John my understanding of my car care warranty works is clear. Even though the warranty company wanted me to have aftermarket parts, I’m thankful for Day Heights Auto knows the value of quality parts. I can rest assured that my vehicle is in good hands. Thanks guys!!
Jamie K. de Day Heights Auto Service - Milford respondió el 03/20/2024 06:46 AM

Thank you for sharing your experience, Constantino! We're glad to hear that John was able to provide clear explanations about your car care warranty and the importance of quality parts. It's important to us that our customers feel informed and confident about their vehicle service. We appreciate your trust in Day Heights Auto Service and look forward to continuing to provide you with top-notch care for your vehicle.

Empleados con los que trabajó

SW
gravatar
Shelly W.
Milford, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/14/2024
cliente verificadoCliente Verificado
10
Braking system work
All dashboard warning lights pertaining to brakes suddenly on with no apparent trouble with the braking system. Diagnosed and repaired swiftly. Excellent service.
Jamie K. de Day Heights Auto Service - Milford respondió el 02/14/2024 05:26 PM

Thank you for taking the time to share your experience with us! We're thrilled to hear that we were able to swiftly diagnose and repair the issue with your braking system, despite the sudden dashboard warning lights. Providing excellent service is always our top priority, and we're grateful for your positive feedback. Safe travels!

Empleados con los que trabajó

Mostrando todos 11 Reseña
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.