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SureCritic / Concesionario Hyundai / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(519 reviews)
84

Reseñas de JAE LEE

Cliente verificado
West Covina, CA
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Good customer service
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/22/2018 12:53 PM

Hi,
Thank you very much for take the time out of your day to fill out 5 star rating.
We appreciate business.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
MR
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Maria R.
Baldwin Park, CA
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance service
Everyone is nice and knowledgeable in the field. I don't feel pressured on making decisions about services to be provided.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/22/2018 10:19 AM

Hi Maria,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
BL
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Belinda L.
Diamond Bar, CA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Jae Lee was my service rep. Very personable, and polite. Overall, the service department is very organized and well-run. Now my granddaughter has a Hyundai and she’ll be taking it here as well for service.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/21/2018 10:38 AM

Hi Belinda,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
DK
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Daniel K.
La Crescenta, CA
2017 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
I had a good experience. Everyone was professional and helpful.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/20/2018 09:52 AM

Hi Daniel,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JP
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Jong P.
Brea, CA
2017 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/19/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
KIND
Even it was Saturday...so busy schedule but they give me a best service
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/19/2018 04:30 PM

Hi Jong,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
CA
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Carlos A.
Baldwin Park, CA
2015 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Service.
Keep up the good work.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/19/2018 04:20 PM

Hi Carlos,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
Cliente verificado
Pico Rivera, CA
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly
Very friendly and thorough when explaining what car repairs ads needed
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/19/2018 01:50 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
EA
gravatar
Erica A.
La Habra, CA
2011 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Great service
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/15/2018 11:40 AM

Good morning,

We appreciate your feedback. I am glad to hear our team provided you with great service. Thank you for your recent service visit we look foward in seeing you soon.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
Cliente verificado
Los Angeles, CA
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Brake pads and rotors
Everything was great price is a little pricey but it's always better with original parts thanks hyundai for making. My car run smooth like the 1st day. And thanks CRYSTAL MARTINEZ for setting up my appointment much help.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/08/2018 01:32 PM

Good afternoon,

We appreciate the time you have taken and giving us your feedback and 5 star review. I am glad to hear our team provided you with awesome service. We look foward in seeing you on your next visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service department
The service and people are great
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/08/2018 07:53 AM

Good morning,

Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
SE
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Sergio E.
Corona, CA
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service Advisors
In May I took my 2014 Sante Fe Sport in for scheduled maintenance and a repair. Things did not go smoothly at first, however my service advisors Jae Lee and Sean did an outstanding job in resolving my repair issue. Both Jae Lee and Sean assisted me in keeping the cost reasonable and made sure my work schedule would not be effected. I am very grateful for their efforts. I recommend both of these advisors to anyone taking their vehicle to this service center.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/05/2018 09:52 AM

Good morning Mr. Escamilla,

We appreciate the time you have taken to give us your feedback. I am glad Jae & Sean were able to help assist you in reolving your repair issues. Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
MC
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Milin C.
West Covina, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good
Compared to last visit this visit was good. No complaints.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/04/2018 04:02 PM

Hi Milin,
Thank you for 5 star survey.
We are happy to hear that we provided you better service than before.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
CH
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Curtis H.
Diamond Bar, CA
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Vehicle service
I missed my scheduled appointment and did a walk in. This service was just an oil change, I was in and out within 45 minutes. I watched the mechanic conduct a complete vehicle inspection. Puente Hills Hyundai is the only place for service on my 2015 Genesis.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/04/2018 10:46 AM

Hi Curtis,
Thank you for 5 star survey and being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
RM
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Ramona M.
Corona, CA
2016 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/02/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great customer sevice
Great customer service, friendly staff and even without appointment they're pretty fast but if you have to wait they have coffee and snacks that you can enjoy.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/02/2018 08:14 AM

Hi Ramona,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
WD
gravatar
William D.
Rowland Heights, CA
2016 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/01/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Saturday at the dealership
Service dept though a little chaotic the service people seem to be organized and professional.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/02/2018 08:11 AM

Hi William,
Thank you for taking the time to complete our survey and shared on Google. I appreciate business and happy to hear that you received good service from Puente Hills Hyundai, and we look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
MA
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Maria A.
La Puente, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/01/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convenient
Jae was nice and courteous... attentive
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/02/2018 08:13 AM

Hi Maria,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SD
gravatar
Sraavan D.
Diamond Bar, CA
2017 Hyundai Sonata Plu
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Had a bad service experience where I bought new my car in el Monte (they themselves broke my nav system with an unnecessary update, said that my check engine light was due to an aftermarket charging cable (no it was due to loss of power in the sonata phev batter wiring thst was fixed with a recall, done well at puente hills). But the kicker is that initially they tried to pass everything off as normal without offering me any explanations. It was only because I had some info from the service tech and had GOOGLED THE ERROR CODES that they finally told me what happened.

This didn't happen at puente hills. The opposite happened. I love them. Maybe not, but after crappy service earlier I definitely appreciated the rental being ready and the service being done very fast and easy. Thanks
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/29/2018 12:42 PM

Hi Sraavan,
Thank you for taking the time to complete our survey.. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
KC
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Kara C.
Los Angeles, CA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service was great!
My maintenance service was fast and informative. Brought my car in at 9:15 am and was out the door by 11:30 am. My service included a standard oil change, replacement of two parts under recall and the usual exterior car wash. Very happy! Thank you.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/29/2018 12:43 PM

Hi Kara,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
RC
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Razel C.
Riverside, CA
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service!
Very accomodating and excellent service!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/24/2018 07:52 AM

Hi Razel,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
BY
gravatar
Byong Y.
Arcadia, CA
2010 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Complete perfact.
Check engine. and. complete function.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/23/2018 04:10 PM

Hi Byong,
Thank you for taking the time to complete our survey and shared on Google. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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