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SureCritic / Concesionario Hyundai / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(519 reviews)
84

Reseñas de JAE LEE

AS
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Andrew S.
West Covina, CA
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
This is my first time using Puente Hills Hyundai, I am coming back again. I highly recommend to check out this place and ask for Jae. He was very helpful and caring for the client. He gave me the info on not just oil change, but also how to take care of the tires.
Recomendado
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
Cliente verificado
Walnut, CA
2017 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/09/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Overall service was good and prompt.
Recomendado
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
PL
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Patricia L.
Chino, CA
2019 Hyundai Ioniq Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast service
Very professional
Recomendado
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
JV
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Jeffrey V.
Chino, CA
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Less than an hour to get in and out and great service.
Recomendado
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DS
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Daniel S.
La Puente, CA
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Favorite Hyundai Dealer
Returned to have steering column replaced under warranty. Appointment time 9am. Was welcomed by service advisor right away. It was a “big job” according to the SA. Promised at noon and completely done and washed at 11:30. Noise is completely gone. I like that they are always friendly, knowledgeable and value the customers’ time. That is why I keep traveling and returning to Puente Hills Hyundai over another dealer 2 miles from my home or the dealer I actually purchased from.
Recomendado
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
Cliente verificado
Placentia, CA
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
They have excellent customer service always!
Will definitely come back again to Puente Hills Hyundai.
Recomendado
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
SV
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Stephanie V.
Whittier, CA
2007 Hyundai Elantra
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/30/2020
cliente verificadoCliente Verificado
Categoría: Service
Took care of my recall
I came in for an ABS recall on my Hyundai, service tech took care of my appointment quickly and without any issue. In the process, I asked about the steering coupling recall from a year prior. The service tech took a look to see if it needed changing and he recommended that it did. If it goes on without changing it could further damage the steering column. I understand this is a job that needs to happen as part of maintenance on my car, even though it wasn't broken, my husband went ahead and changed it out himself. If you are not handy with car repairs, then I recommend you let the pros handle it. The service here is good, they pay attention to any needs that arise and are quick to make you feel valued and cared for.
Recomendado
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
SV
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Stephanie V.
Whittier, CA
2007 Hyundai Elantra
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/30/2020
cliente verificadoCliente Verificado
Categoría: Service
Took care of my recall
I came in for an ABS recall on my Hyundai, service tech took care of my appointment quickly and without any issue. In the process, I asked about the steering coupling recall from a year prior. The service tech took a look to see if it needed changing and he recommended that it did. If it goes on without changing it could further damage the steering column. I understand this is a job that needs to happen as part of maintenance on my car, even though it wasn't broken, my husband went ahead and changed it out himself. If you are not handy with car repairs, then I recommend you let the pros handle it. The service here is good, they pay attention to any needs that arise and are quick to make you feel valued and cared for.
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/27/2020
Tipo de Servicio: Repair
Categoría: Service
Always trying to sell you something else
Came in for a recall on my Hyundai, and I asked about the steering coupling recall from a year prior. The service tech said, “let me take a look see if it needs changing.” He came back in and said, “yes, you want to replace it, specially before it causes more damage to your steering column, it’ll only be $400.” I passed on it, bought the part myself for $9 and went to change it, only to find out the coupling was perfectly fine. Hmmmm Saved myself those $400.
No Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 06/29/2020 10:16 AM

   We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Jae will contact you soon.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
RM
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Rosa M.
Whittier, CA
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellence
This service department is excellent, as soon as I pull up into the service department, I know this group is excellent and my investment is well spent.

Thank you
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 06/29/2020 10:18 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. Jae will love your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
Cliente verificado
Diamond Bar, CA
2019 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Visit for a quotation
The consultant was helpful and knowledgeable.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 06/29/2020 10:19 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
Cliente verificado
Pomona, CA
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good luck
Good job
Recomendado
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
Cliente verificado
Los Angeles, CA
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Prompt and courteous service, Jay answered all my questions and even find out unusual technical question from mechanic for me.
Recomendado
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
WW
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Wei W.
Rowland Heights, CA
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast service
I was there Saturday around 2:30 because my battery dies. A lady help me at first, she said she couldn’t help me because they are wrapping up for closing but they close at 4.. So she ask me to leave the car there. Then she found another person to check me in because she need to leave. I’m glad he helped me because he was fast and professional, and he told me if it’s just a battery I can just wait and he will do it for me real quick. I was there for about 30 min it was completed. Saved me a Uber fee and time back on Monday.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 06/24/2020 12:42 PM

We are so glad to hear that your experience here was a positive one. And I am happy to see you have the battery replaced.  I remember you had problems with the battery keeps dying....
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MB
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Milton B.
La Habra, CA
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Excellent service, done quickly which gave me enough time to look around the dealer. Used social distancing in both service and sales
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 06/24/2020 09:50 AM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
RV
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Rodolfo V.
Pico Rivera, CA
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Great customer service
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 06/24/2020 09:53 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
TM
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Teresa M.
Whittier, CA
2016 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very professional.
Every time I've been there, this dealership has provided excellent service. I will continue going there in the future.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 06/23/2020 11:45 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
Cliente verificado
La Mirada, CA
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Nice customer service
Had a trunk problem with my Santa Fe 2019 but hyundai warranty covered all my expenses and provided a loaner car also. Jae and Sean kindly kept in touch to inform about my vehicle!
Car is perfect again!
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 06/09/2020 11:09 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
SI
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Sheldon I.
La Habra, CA
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Jay from service
Jay continues to give us incredible service. He’s consistent and communicates at a superior level. This service man is a must keep for Hyundai. He’s a great asset to your company and should be used as an example on how to treat your customers!
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 06/04/2020 04:33 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. It is pleasant and easy to read. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
HL
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Hae L.
Los Angeles, CA
2006 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very kindly explain
Harry Lee
Recomendado
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Cliente verificado
Los Angeles, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quality of service
Customer service is excellent, very pleased with the ease of time it took to get my car serviced and the way I was treated. Thank you Jay!
Recomendado
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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