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JAMES HENNING

Huffines Hyundai Plano
Calificación General
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(28 reviews)
52

Reseñas de JAMES HENNING

SS
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Sergio S.
Dallas, TX
2022 Hyundai Tucson
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/18/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
2
Categoría: Service
Jump ship and run for the hills.
This new 2022 Hyundai Tucson is very poor. I had a 2019 that was 10 times better than this vehicle. I keep having traction control lights come on and do our kind of weird shit in my car. And I'm just fed up and tired with of it.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 04/18/2022 08:44 AM

Sergio, I left you a voicemail and need to get your vehicle back  and set up a rental. Please call me back. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
JH
JAMES HENNING
Cliente verificado
Plano, TX
2021 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/11/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
7
Categoría: Service
Regular scheduled maintenance
Huffins overall customer service is friendly and professional. The service department facilities are in need of updating.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 04/13/2022 01:26 PM

Thank you for your feedback. We are going to start a remodel and expansion of our waiting room, this year. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
JH
JAMES HENNING
Cliente verificado
Plano, TX
2021 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent Follow-up
I appreciate Craig following up with me in a timely manner and providing me with a game plan moving forward. I was beyond pleased with his service.
Empleados con los que trabajó
JH
JAMES HENNING
Cliente verificado
Plano, TX
2021 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent Follow-up
I appreciate Craig following up with me in a timely manner and providing me with a game plan moving forward. I was beyond pleased with his service.
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/06/2022
Tipo de Servicio: Repair
0
Categoría: Service
Horrible Service
Zero communication. Rep would not return my calls.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 04/07/2022 08:23 AM

I am sorry for the lack of communication. I left you a voicemail. Please call me back. Thanks Craig

Craig Ellis Service Manager 972-202-2168
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 04/07/2022 10:09 AM

Thank you for taking my call. I will get with Enterprise and we will get alternate transportation. We will get the A/C resolved. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
JH
JAMES HENNING
LB
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Leonor B.
Dallas, TX
2018 Hyundai Kona
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/05/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Kona
A good service overall.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 04/07/2022 08:56 AM

Leonor, thank you for your feedback and returning my call. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
JH
JAMES HENNING
MH
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Mark H.
Carrollton, TX
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Great Service
Even though my car was out of warranty, the service department worked with me to replace, for a very reasonable price, the leather on my driver's seat that was clearly discolored after only 50K miles. I appreciated them understanding and working with me to get this issue addressed.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/28/2022 06:21 AM

Mark, thank you for your feedback. Unfortunely with the chip shortage and limited units on the ground we do not have but a handful of loaners. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
JH
JAMES HENNING
FM
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Fred M.
Plano, TX
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional service in less time than expected
Always great experience at Huffines. Have been buying Chevrolet and Hyundai vehicles there since 1988. Their collision when needed is top notch also.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/16/2022 05:17 AM

Fred, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
JH
JAMES HENNING
FH
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Felicasheo H.
Smyrna, GA
2019 Hyundai Kona
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
My Radio System
While I do love my Kona the biggest issue I have is the A.V. System constantly resets, one time it went out and started screaming at me! I have asked the Hyundai dealerships Ed Volyles in GA and Huffines in Texas and the only answer I have gotten is how to reset it. There have been times when it would even go off, when the car was turned off and locked. I have my Kona for a year now, and gas taken me across country and long road trips. It’s been a great experience. If I can get someone to fix that issue before something bad happens that would make it excellent. And this point they are saying they don’t see what causing it to go out or have any problems.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/11/2022 12:15 PM

Felicasheo, Left a voicemail, please call me back.  Thanks Craig

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
JH
JAMES HENNING
Cliente verificado
Grapevine, TX
2018 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
6
Categoría: Service
Title
Review
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/09/2022 02:37 PM

Thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
JH
JAMES HENNING
DR
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David R.
Plano, TX
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Hyundai repair service
My vehicle wouldn’t start and I was thinking it was the starter. I was able to set an appointment for the next day and the technicians identified the issue was the battery and was able to replace the battery in a timely manner.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/25/2022 01:37 PM

David, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
JH
JAMES HENNING
SJ
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Susan J.
Richardson, TX
2017 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/10/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Jan 3rd appointment
Better communication on status of my vehicle & that an additional day would be needed
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/10/2022 02:16 PM

Susan, I left a voicemail, please call me back on your service visit.

Craig Ellis Service Manager 972-202-2168

Empleados con los que trabajó
JH
JAMES HENNING
SN
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Susan N.
Plano, TX
2020 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/27/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Dealership did a great job!
My 2020 Santa Fe was in for an unfortunate warranty issue. The 2 service agents we worked with were very courteous and helped us get a quick resolution to the problem. Huffines Hyundai service department was on top of it! Thank you, Huffines!
Empleados con los que trabajó
JH
JAMES HENNING
SN
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Susan N.
Plano, TX
2020 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/27/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Dealership did a great job!
My 2020 Santa Fe was in for an unfortunate warranty issue. The 2 service agents we worked with were very courteous and helped us get a quick resolution to the problem. Huffines Hyundai service department was on top of it! Thank you, Huffines!
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/26/2021
Tipo de Servicio: Repair
6
Categoría: Service
Sunroofs are exploding....
My problem is not with the dealership. They were accommodating and polite and repaired by exploded sunroof in a timely fashion. My problem is with Hyundai itself. They should stop selling cars with sunroofs until this problem is fixed. My 2020 sunroof was replaced with one exactly like it... that might explode. I'm not alone. A quick google search shows class action law suits going back many years. I'm sure the reported numbers are low, since a wreck caused by the exploding sunroof would never be reported like that. The broken sunroof would be listed as a result of the wreck. I love my car... but wish I didn't have that beautiful sunroof!
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 12/27/2021 06:06 AM

Susan, I will be reaching out to you today on your visit. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
JH
JAMES HENNING
FH
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Frank H.
Colleyville, TX
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Engine Replacement - Exceptional Service
My engine blew up at 115K miles on my 2011 Sonata due to a manufacturing issue that Hyundai alerted me to back in 2016. Instead of arguing about it Hyundai owned it and replaced the engine without a hassle. Huffins service was outstanding and the quality of the repair impeccable.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 11/29/2021 01:28 PM

Frank, thank you for your feedback! Glad we got the engine replaced. We value your business and look forward to serving you again in the future! Thanks Craig

Craig Ellis Service Manager 972-202-2168

Empleados con los que trabajó
JH
JAMES HENNING
RM
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Ricardo M.
Dallas, TX
2022 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2021
cliente verificadoCliente Verificado
10
Categoría: Service
R Mireles service visit
Overall everyone at Huffines was great and very helpful. They are continuing to work with me to resolve my mechanical issues with my 2022 Sonata.
Empleados con los que trabajó
JH
JAMES HENNING
RM
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Ricardo M.
Dallas, TX
2022 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2021
cliente verificadoCliente Verificado
10
Categoría: Service
R Mireles service visit
Overall everyone at Huffines was great and very helpful. They are continuing to work with me to resolve my mechanical issues with my 2022 Sonata.
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/29/2021
Tipo de Servicio: Repair
9
Categoría: Service
Service and repair
Although the employees and staff were great about helping, the major issue with my 2022 Sonata was not found and was not fixed.
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 10/29/2021 11:43 AM

I am extremely sorry to hear that we couldn't duplicate your concern. Please call me at your earliest convenience in order for us to get this resolved. 

My cell phone number is 214-725-2190

Best Regards

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
JH
JAMES HENNING
ET
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Eric T.
Plano, TX
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Hyundai Sonata 2021
Fast, friendly. Called in with a minor issue was resolved within minutes. 2 Service checks and the advisor gave me a complete rundown on the issues I brought up. Collision repair team needs some tightening up but far better than other shops I've experienced.
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 10/26/2021 02:47 PM

Thank you very much for taking the time to share your experience. We really appreciate it and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
JH
JAMES HENNING
Cliente verificado
Carrollton, TX
2018 Hyundai Sonata Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
Very good service and customer service.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 10/21/2021 07:44 AM

Thank you very much for your support! We appreciate your business and look forward to serving you again in the future!

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
JH
JAMES HENNING
AL
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Attilio L.
Richardson, TX
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Kona-Annoying and Persistent Fuel Problem
An ongoing 6 month problem was finally resolved in a clearly outstanding manner. It’s took longer than expected, but the end result is a GREAT RUNNING KONA.
Terrific service from James and Craig in Service Department!
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 10/07/2021 01:17 PM

Thank you for taking the time to share this experience. We really appreciate it. We are all extremely proud of Criag and James. 

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
JH
JAMES HENNING
Cliente verificado
Plano, TX
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Huffines Hyundai
Huffines Hyundai has always done a great job with servicing my car.
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 10/06/2021 09:14 AM

Thank you for taking the time to share this with everyone. We really appreciate it. 

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
JH
JAMES HENNING
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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