Soluciones Empresariales
English Español
SureCritic / Concesionario Hyundai / St. Charles Hyundai / JORDAN E HARTMAN
JH

JORDAN E HARTMAN

St. Charles Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(42 reviews)
75

Reseñas de JORDAN E HARTMAN

Cliente verificado
Saint Peters, MO
2010 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2020
cliente verificadoCliente Verificado
Categoría: Service
Great customer care
I recently had an unsatisfactory experience. I received a call from one of the employees, Tyler, about my review. I was actually shocked that a company as big and Hyundai would take the time out to rectify an issues which as much business as it gets. Tyler and the Hyundai team went above and beyond. Tyler explained about creating a list so that people would not get skipped along with free oil change and filters. I am grateful that they reached out to me and that a big company still cares about the customers.
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/12/2020
Tipo de Servicio: Maintenance
Categoría: Service
Lack of communication and I got skipped.
Scheduled an oil change, It took over an hour and a half and People that were their for oil change after me were finished and check out before me. Not sure why I got passed up. I did hear one of the cars was newer not sure if that is why but I find that unacceptable especially considering I arrived 10 mins before my appointment time.
No Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 01/13/2020 12:50 PM

Thank you for having that great conversation with me over the phone, we will be in touch shortly.

DAVID B. de St. Charles Hyundai respondió el 01/13/2020 02:29 PM

appreciate the conversation we will be in touch

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
AT
gravatar
Alan T.
Wentzville, MO
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/02/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
No appointment had little wait.
Engine light started flashing, reduced power takeing daughter to class stopped by with no appointment and was taken care of within an hour.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 01/03/2020 04:56 AM

Thank you for the great feedback! Please let me know if there is anything else I can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó
JH
JORDAN E HARTMAN
DJ
gravatar
Dennis J.
Saint Charles, MO
2015 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/06/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Still needs attention
Not repaired after several attempts.
Recomendado
Brad D. de St. Charles Hyundai respondió el 12/09/2019 07:37 AM

Thank you for the survey on your recent service. We do apologize for the long time its taken to resolve the issue with your vehicle. We would be more then happy to take a look at it again. we will be in contact soon! Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
PF
gravatar
Phillip F.
Saint Peters, MO
2016 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2019
cliente verificadoCliente Verificado
Categoría: Service
Service time
Brad D was very apologetic For my long wait for service.I appreciate his phone call to resolve this incident. Thank you Philip Forte
Recomendado
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
PF
gravatar
Phillip F.
Saint Peters, MO
2016 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2019
cliente verificadoCliente Verificado
Categoría: Service
Service time
Brad D was very apologetic For my long wait for service.I appreciate his phone call to resolve this incident. Thank you Philip Forte
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
11/24/2019
Tipo de Servicio: Maintenance
Categoría: Service
Service
Service for me was bad
No Recomendado
Brad D. de St. Charles Hyundai respondió el 11/25/2019 05:45 AM

Thank you for the survey on your recent service with our dealership. we do apologize for the long wait time on your recent service, we will be in touch very soon to resolve this issue. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.