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JOHN J GROSSO

Atlantic Hyundai
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(874 reviews)
71

Reseñas de JOHN J GROSSO

LC
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Lorena C.
Astoria, NY
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
I would not go anywhere else of service. The people are friendly and work is done right.
Recomendado
Brendan C. de Atlantic Hyundai respondió el 02/29/2016 07:52 AM

Lorena, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all your future service needs.

Empleados con los que trabajó
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Lauren F.
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always accommodating
John Grosso is always a pleasure to work with. I will not go to anyone else but him. He is the best!!
Recomendado
Brendan C. de Atlantic Hyundai respondió el 02/18/2016 08:03 AM

Lauren, thank you for taking the time to provide feedback on your last service visit. Please continue to ask for John Grosso as Atlantic Hyundai appreciates your business and hopes to see you in the future for all your service needs.

Empleados con los que trabajó
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Brad H.
2013 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/07/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Too Expensive
They fixed a leak in a tire for $60. I thought my mechanic could have fixed it for less.
Recomendado
Brendan C. de Atlantic Hyundai respondió el 02/08/2016 08:10 AM

Brad, thank you for taking the time to provide feedback on your last service visit with John Grosso. If you have any questions or concerns regarding our pricing please contact us. Atlantic Hyundai appreciates your business and hopes to see you in the future for all your service needs.

Empleados con los que trabajó
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Cliente verificado
Farmingville, NY
2003 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Me
Well done
Recomendado
Brendan C. de Atlantic Hyundai respondió el 02/08/2016 08:26 AM

Thank you for taking the time to provide feedback on your last service visit with John Grosso. Atlantic Hyundai appreciates your business and hopes to see you in the future for all your service needs.

Empleados con los que trabajó
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Brian R.
Massapequa, NY
2014 Hyundai Genesis Co
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/06/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
TAKE IT SOMEWHERE ELSE!!!!!!!!!!!!!
I knew I was in trouble when I made an appointment for a RECALL and the girls asked, "That's all you want? No oil change or anything?" I used the night drop and the guys in sales told me to park my car as close to the door as possible because first in first out. The RECALL consisted of checking three nuts on the transfer case for torque. I had to call three times and eventually was told by my service writer, you know the guy who wasn't making any money off me, at 4:30 the car hadn't been even been started yet. I got it back at 6 pm. Do you think I believe you treat your paying customers any differently?
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 02/08/2016 06:10 AM

Brian, Atlantic Hyundai thanks you for your business. Recalls are released by the manufacturer and the dealers are paid directly by HMA to complete the work on your car, Atlantic always confirms all work prior to a customer coming in to make the service visit is as efficient as possible. Please continue to work with John Grosso for all future service needs.

Empleados con los que trabajó
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JOHN J GROSSO
Cliente verificado
West Babylon, NY
2012 Hyundai Veloster
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/28/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Rip off
Rip off
No Recomendado
Brendan C. de Atlantic Hyundai respondió el 01/28/2016 09:45 AM

I want to start by apoligizing on behalf of the dealership for any inconvenience or frustration you may have experienced. I would be happy to go over your service visit with you. Please let me know when you are free. 

Empleados con los que trabajó
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JOHN J GROSSO
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John C.
East Islip, NY
2016 Hyundai Tucson
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/11/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oil change at Atlantic Hyundai
Brought my 2016 Tuscon in for my first free oil change and spent 2 1/2 hours waiting for it.
I don't think I spent that much time buying the car.
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 01/11/2016 02:55 PM

John, thanks for taking the time to speak to me today, about the inconvenience you experienced when in for your last service visit. Atlantic Hyundai appreciates your business, please feel free to work with our express department for all of your future service needs.

Empleados con los que trabajó
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WAYNE G.
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
1 year service
1 year service on a lease should cost less and oil changes should be free since this is my 7th car since 1996 plus 3 Santa Fe with my partner.I would have to say I'am more than just a regular customer.I always speak well of Hyundai and Atlantic Hyundai.All cars from Atlantic.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 01/11/2016 12:39 PM

Wayne, thank you for taking the time to provide feedback on your last service visit. Atlantic appreciates your business.

Empleados con los que trabajó
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Christine G.
West Babylon, NY
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
the people
Yes
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 01/02/2016 05:13 AM

Christine, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business. Please feel free to continue to work with John Grosso for all future service needs.

Empleados con los que trabajó
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JOHN J GROSSO
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GARY C.
Congers, NY
2011 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/25/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Lost My Car Service Paperwork - Wouldn't Release My Car to Me
A horrible experience. I live about 80 miles from the Dealership's Service Dept. Brought my car in for a factory recall notice and oil change, and received a loaner vehicle to use. Called the Service Dept and spoke to Rich. Paid for the oil change over the phone, and Rich said I could pick up my car anytime. If I arrived after the Service Dept had closed, I could pick up my car in the Sales Showroom at the "Podium". Well, I arrived 15 minutes before the Service Dept closed and spoke to the Cashier, "Rebecca". Although her computer system showed my car as ready to go and no pending charges, she wouldn't release my car to me because she had no paperwork at hand. I related to her that "Rich" (her Manager) said he would leave my paperwork at the Podium - Rebecca didn't bother to check with the Podium staff and instead began calling other people she knew. After 20 minutes of waiting for her to locate the paperwork, I insisted Rebecca contact the Podium staff and ask them to look for my paperwork - I shouldn't have had to ask her to do that a 2nd time. Rebecca tried calling Rich and also the Service Dept Mgr, Tim, to get guidance - no one returned her calls. After this 45 minute event, I asked for the return of the loaner vehicle, and used it to return back home. Due to my work requirements, I wasn't able to return until the following week to pickup my car, successfully, after a couple of calls back to Rich. This was an unnecessary way to treat me as a customer, especially after having driven 160 miles round trip; after having paid for my oil change in advance; after listening to "Rebecca" tell me she had my car and showed it as being clear of any other charges, but that she couldn't release it to me....
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 12/26/2015 03:06 PM

Mr.Cohen, Atlantic Hyundai appreciates you taking the time to provide feedback on your last service visit. We would like to take the time to apologize for the inconvenience you experienced. Your visit is under review, we will be in touch when request is processed for reimbursement. 

Empleados con los que trabajó
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Susan D.
Holbrook, NY
2005 HYUNDAI TUCSON
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2015
cliente verificadoCliente Verificado
Categoría: Service
excellent service
#1 shop
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 12/21/2015 03:32 PM

Sue, thank you for sharing your service experience. Please continue to work with John Grosso for all of your future service needs. Atlantic Hyundai appreciates your business.

Empleados con los que trabajó
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Cliente verificado
Babylon, NY
2015 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/06/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Good service overall but poor shuttle service.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 12/07/2015 07:21 AM

Marcel, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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CATHERINE G.
Shirley, NY
2015 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/28/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendliness and wait
Just over all bad experience
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 12/01/2015 07:02 AM

Catherine, thank you for taking the time to provide feedback on your last service visit. We spoke the other day when you were at work, I would like to speak to you a little more to review the visit. Please let
me know a date and time in which you are available. Thank you Tim Turnbull.

Empleados con los que trabajó
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ROBERT B.
Brookhaven, NY
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance at Service Dept
In and out! Good job.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 11/23/2015 04:31 AM

Robert, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please feel free to continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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Cliente verificado
Wantagh, NY
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
helpfull people.
In and out in no time,will be back.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 11/12/2015 09:27 AM

Arthur, Thank you for taking the time to provide feedback on your last service visit. Atlantic appreciates your business. Please feel free to continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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EVENS B.
Deer Park, NY
2014 Hyundai Elantra
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/10/2015
cliente verificadoCliente Verificado
Categoría: Service
Waste of time
I've complained about my cars performance and all I get in response is that this is how the car was built. For it to have issues with the idle and with torque. That to me is unacceptable. Of course the car is operational but it all comes down to assurance and dependability. To buy the same car twice in two years and every car I've gotten had some issue. I'm sorry hyundai but keep it real you don't care for your customers.
No Recomendado
Empleados con los que trabajó
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JOHN J GROSSO
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EVENS B.
Deer Park, NY
2014 Hyundai Elantra
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/10/2015
cliente verificadoCliente Verificado
Categoría: Service
Waste of time
I've complained about my cars performance and all I get in response is that this is how the car was built. For it to have issues with the idle and with torque. That to me is unacceptable. Of course the car is operational but it all comes down to assurance and dependability. To buy the same car twice in two years and every car I've gotten had some issue. I'm sorry hyundai but keep it real you don't care for your customers.
No Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/09/2015
Tipo de Servicio: Maintenance
Categoría: Service
Hate this dealership
Really bad experience with the car
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 11/10/2015 05:28 AM

Mr, Boursiquot, We have worked in the past on the concerns that you are having with the Elantra. Jonathan Roque has been working with HMA on the concerns you have experienced and will continue to
offer great service for you. Atlantic Service will forward on your comments about the car to Hyundai and escalate your concerns.

Empleados con los que trabajó
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Leonard S.
West Islip, NY
2007 HYUNDAI SANTA FE
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly, knowledgeable people
Get's the job done.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 10/28/2015 02:32 PM

Leonard, Thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business. Please feel free to continue to work with John Grosso for all of your service needs.

Empleados con los que trabajó
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JOHN J GROSSO
Cliente verificado
Massapequa, NY
2016 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/24/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Not upto par
The appointment for my oil change was made by dealership at time of purchase for three months I didn't know that the manufacturer recommended six months or 7500 miles but the dealership definitely knew this so this service was unnecessary and it used up my free oil change. When I arrived I was handled efficiently. Car was serviced and I went to desk to sign receipt. I was not told how to get my car so I asked and was told to go out the doors from service area so I did. I asked how I got my car and was told someone would be right with me. Five to ten minutes later I finally asked someone where my car was and he said sorry and got my car. Car was not cleaned like their other dealership. Next time when my car reaches six months or 7500 miles I think I'll use their other dealership Advantage Hyundai.
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 10/27/2015 12:53 PM

Dennis, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please feel free to continue to work with John Grosso for all of your future service needs. John has updated me that he explained the 2 different maintenance menu's that HMA use for there customer's please review the service manual to confirm the information he has provided. You as the consumer can follow the service maintenance schedule you feel best meets your driving conditions, if you have any additional questions please feel free to contact us at 631-587-2470 ext 318.

Empleados con los que trabajó
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Cliente verificado
Copiague, NY
2013 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/20/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
I will NEVER buy a Hyundai again!
Rude "manager"
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 10/21/2015 05:41 AM

Linda, Thank you for taking time to provide feedback on your service visit. I would like to opportunity to speak to you about what we could have done better on your last visit. Please contact us at 631-587-2470 ext 318 to discuss the issues you had.

Empleados con los que trabajó
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JOHN J GROSSO
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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