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SureCritic / Concesionario Hyundai / Atlantic Hyundai / JOHN J GROSSO
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JOHN J GROSSO

Atlantic Hyundai
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(874 reviews)
71

Reseñas de JOHN J GROSSO

TC
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Tiffany C.
Middle Island, NY
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always a pleasure
My car goes in every year for something but john always makes it an enjoyable experience
Recomendado
BRIANNA H. de Atlantic Hyundai respondió el 01/04/2017 05:59 AM

Tiffany,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Empleados con los que trabajó
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JOHN J GROSSO
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June R.
West Islip, NY
2008 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
June R.
I am a long standing customer of Atlantic having purchased many Hyundai's over the past 28 years. I was very pleased with the service and John Grosso was wonderful to deal with.
Recomendado
BRIANNA H. de Atlantic Hyundai respondió el 01/04/2017 06:00 AM

June,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Empleados con los que trabajó
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JOHN J GROSSO
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Federico C.
Astoria, NY
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Atlantic Hyundai
The service Rep was great. He explains all and give recommendations that are needed.
Recomendado
BRIANNA H. de Atlantic Hyundai respondió el 01/03/2017 05:32 AM

Federico,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Empleados con los que trabajó
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JOHN J GROSSO
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Valetine Z.
Westhampton, NY
2012 Hyundai Equus
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Dealer is great because of it's people. The problem is that corporate refused to fix my GPS.
The problem is not the dealer. It is Hyundai Corporate that would not approve fixing my GPS.
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 01/03/2017 11:12 AM

Mr, Zammit thank you for taking the time to provide feedback on your last service visit, Please continue to work with John Grosso for all of your future concerns. We have sent the issue of not to participate with the upgrade to navigation to HMA for further evaluation.

Empleados con los que trabajó
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Thomas K.
Lindenhurst, NY
2010 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Sercice was very good
Good service on auto recall check crash bag bolts
Recomendado
BRIANNA H. de Atlantic Hyundai respondió el 01/02/2017 06:45 AM

Thomas, 

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Empleados con los que trabajó
JG
JOHN J GROSSO
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Peter K.
Deer Park, NY
2008 Hyundai Accent
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/27/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall undercoating
Had 1030 appt. It took hours for the car to be
Serviced
No Recomendado
JOHN J G. de Atlantic Hyundai respondió el 12/27/2016 12:32 PM

PETER, IM SORRY YOU FEEL YOU WERE HERE TO LONG. WE ALWAYS TRY TO COMPLETE EVERYONES CAR IN A TIMELY MATTER. THE ALARM HELD US UP ALITTLE BIT AND IM SORRY. PLEASE AACEPT MY APOLOGY.

Empleados con los que trabajó
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JOHN J GROSSO
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Elizabeth R.
Copiague, NY
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/26/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Satisfied customer
Highly recommend
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 12/27/2016 12:30 PM

THANK YOU FOR THE KIND WORDS. I LOOK FORWARD TO WORKING WITH YOU IN THE FUTURE

Empleados con los que trabajó
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JOHN J GROSSO
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Alvin C.
East Meadow, NY
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/24/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Atlantic Hyundai Great For Leasing & Service
I have been leasing from Atlantic Hyundai for the past 10 years. I am glad that Mr. Vic Carver for introducing me to Mr. John Grosso from the beginning. I appreciate his tentativeness in scheduling & processing my maintenances & recalls. Each time I get my car back I feel that I have a friend at Atlantic Hyundai.
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 12/27/2016 12:29 PM

MR CHAN , THANK YOU FOR THE GREAT REVIEW

Empleados con los que trabajó
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JOHN J GROSSO
Cliente verificado
Pembroke Pines, FL
2013 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service
Customer service is always great but for some reason every time I go I usually have to go back to get the issue re fixed.
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 12/27/2016 12:27 PM

MR LOPEZ, THANK YOU FOR YOUR REVIEW. I WOULD TO CONTINUE TO WORK WITH YOU IN THE FUTURE.

THANK YOU

Empleados con los que trabajó
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JOHN J GROSSO
Cliente verificado
Deer Park, NY
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/19/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Worth it
They keep my car dependable
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 12/23/2016 02:06 PM

Glenn, thank you for taking the time to provide feedback on your last service visit. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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JOHN J GROSSO
Cliente verificado
Smithtown, NY
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/19/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good Service
Professional & Courteous
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 12/23/2016 02:09 PM

Thomas, thank you for taking the time to provide feedback on your last service visit. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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Gerard L.
Bay Shore, NY
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/19/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
CONVIENIENT AND TIMELY. STAFF IS VERY ATTENTIVE.DTS
JOHN GROSSO WAS EXCELLENT, ANSWERED ALL MY QUESTIONS AND DELIVERED THE CAR ON TIME. NO SURPRISES!
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 12/23/2016 02:09 PM

Gerard, thank you for taking the time to provide feedback on your last service visit. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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JOHN J GROSSO
Cliente verificado
Bayport, NY
2017 Hyundai Santa Fe S
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/18/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
not happy with how the car looked
My car was returned dirty inside!
No Recomendado
JOHN J G. de Atlantic Hyundai respondió el 12/19/2016 04:19 AM

PATRICIA, IM SORRY THE CAR WAS RETURED TO YOU IN THIS SHAPE. I WILL BE SURE TO CORRECT THIS MOVING FORWARD. WE STRIVE FOR 5 STARS HERE AT ATLANTIC HYUNDAI. PLEASE DONT HESITATE TO REACH OUT TO ME WITH ANY CONCERNS .

Empleados con los que trabajó
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Grant D.
Islip, NY
2015 Hyundai Genesis
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/18/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Shiny New Name, Same Mediocre Performance
I have a 2015 Hyundai Genesis. Every time I bring my car in for routine maintenance, like an oil change, there is an issue. Today I sat in a line of cars, at 930 AM on a Saturday, for fifteen minutes before I was able to pull my car into a lane to be checked in for service. At check-in they couldn't find my appointment on their check-in sheet and the tech insinuated that I had made a mistake or that I didn't actually have an appointment. Once I went in to see the service consultant I was directed to an empty desk and I was told to wait for John Grosso. John was nowhere to be found initially but showed up after less than five minutes when he told me, "I'll be right with you buddy." Then he disappeared again. Another service consultant saw that I was growing frustrated and called me over to let me sign off on the authorization to change my oil. This is a small hiccup, but the last time I dropped my car off for an oil change, they kept my car for 2 days before I could get it back. I have owned many different car brands as I tend to lease for 2 or 3 years at a time. I've owned Acura, BMW, Ford, Honda, Lexus and Toyota and I've always had my car serviced at the dealership. I've never before experienced the lack of courtesy, respect and common sense like I've encountered at Atlantic Hyundai. I feel I was more valued as a customer when I had a $20k Civic than I am now that I have a $50k Genesis. Hyundai should really do something about the service at this dealership if they expect to have success going forward with their Genesis brand and the new G80 and G90.
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 12/21/2016 05:34 AM

Mr, Davis thank you for your feedback on your recent service visit, we would like to apologize for the inconvenience you experienced during your service visit. We are currently making changes to the process of our Genesis Experience and your feedback has helped us make improvement to help you and all of the Genesis Customer's. Please continue to work with our Genesis team for all of your future service needs.

Empleados con los que trabajó
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Cliente verificado
West Babylon, NY
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
We just bought another Hyundai and we have always been very happy with the service
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 12/19/2016 10:54 AM

George, thank you for taking the time to provide feedback on your last service visit. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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JOHN J GROSSO
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Angela S.
Ronkonkoma, NY
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Helpful
John Gross and tech kevin really helped me out when I was overdue for my first oil change due to my work schedule.
Recomendado
Empleados con los que trabajó
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Jimmy S.
Deer Park, NY
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/14/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The quality of work.
The customer service is great
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 12/15/2016 03:25 PM

Jimmy, thank you for taking the time to provide feedback on your last service visit, please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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JOHN J GROSSO
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Rose A.
Shirley, NY
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
True customer service!
John Grosso is the best! Always friendly and accommodating!
Recomendado
BRIANNA H. de Atlantic Hyundai respondió el 12/12/2016 05:24 AM

Rose,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Empleados con los que trabajó
JG
JOHN J GROSSO
RS
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Richard S.
Islip, NY
2015 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/10/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Not convinced the sales team has integrity. False promises were used as a capture to lease the car I did.
No, Friends can make up their own minds. If I were asked by them if I would do it again, my answer is NO, I would go else where.
Recomendado
Empleados con los que trabajó
JG
JOHN J GROSSO
BC
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Bart C.
Bay Shore, NY
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Convenience
I like to support local business.
Recomendado
BRIANNA H. de Atlantic Hyundai respondió el 12/12/2016 05:26 AM

Bart,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Empleados con los que trabajó
JG
JOHN J GROSSO
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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