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JAVER ESQUIVEL

Puente Hills Hyundai
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1012 reviews)
84

Reseñas de JAVER ESQUIVEL

BB
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Brenda B.
La Puente, CA
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Javer
Javer was wonderful! He answered all my questions with great knowledge. My car was completed as scheduled. As busy as PHH was that day, he never made me feel rushed. Very dedicated to his job!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/10/2018 11:58 AM

Hi Brenda,
Thank you for being loyal customer with us, and appreciate your comment to Javer.
I will pass it to Javer.
Happy New Year!

Empleados con los que trabajó
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JAVER ESQUIVEL
KM
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Kathy M.
West Covina, CA
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great
Very good
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/09/2018 11:17 AM

Hi Kathy,
Thank you for 5 star survey.
We are glad to hear that you received very good service fro Javer.
Happy New Year!

Empleados con los que trabajó
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JAVER ESQUIVEL
DE
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Dipinto E.
La Mirada, CA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Early drop off clean when picking up car hard to find too many cars lined up in front of other cars that are in spaces to easy for customers to have an accident with there car
Also a lot of confusion in writers area because of sittings in front of desk other wise techs was able to get my car checked out and oil change in a timely manner
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/08/2018 03:25 PM

Hi Dipinto,
Thank you for 5 star survey Your value comment to improve our service deaperment.
Happy New Year!

Empleados con los que trabajó
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JAVER ESQUIVEL
DV
DONNIE VO
Cliente verificado
Covina, CA
2015 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/05/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Center
Each person is courteous and helpful. Service takes a little more time than expected.

Javier was good at being interactive with customers.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/05/2018 04:07 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Empleados con los que trabajó
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JAVER ESQUIVEL
DV
DONNIE VO
DS
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Debby S.
Diamond Bar, CA
2012 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/04/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Do not come here
Car sent in for simple oil change. Turned down extra maintenance. When I got car back, there were new grinding noises. Called to report, no one assisted. Finally got through, and was told it was not their fault and was laughed at. Never purchase a hyundai from any dealer, bad experience at both locations I've visited.
No Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/04/2018 03:14 PM

Hi Debby,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you for answering my phone call to let me know about your experience.
I am looking forward to bring your vehicle to our dealership for replacing brakes.
Happy New Year!

Empleados con los que trabajó
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JAVER ESQUIVEL
DV
DONNIE VO
Cliente verificado
Diamond Bar, CA
2012 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Safety recall -NOT
Failed part replacement should have been covered under a safety recall. Replacement of $6 part cost me $400.
No Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/04/2018 08:40 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
Your comment will be helpful to improve our service for future.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.
Happy New Year!

Empleados con los que trabajó
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JAVER ESQUIVEL
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ROBERT BINKLEY
DW
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Daniel W.
Hacienda Heights, CA
2017 Hyundai Ioniq Hybr
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly
I will recommend to family and friends
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/03/2018 11:01 AM

Hi Daniel,
Thank you for 5 star review, and recommened our dealership to your family and friends.
Happy New Year!!!!

Empleados con los que trabajó
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JAVER ESQUIVEL
DF
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Donna F.
Fontana, CA
2013 Hyundai Elantra Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The employees
Wonderful service...my favorite is Javier he's very helpful, kind, and friendly.
The young man Curtis is awesome he provides quick service as soon as you pull up.
Ricky is very helpful too.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/02/2018 02:41 PM

Hi Donna,
Thank you for the 5-star review.
We are so happy to hear that you received excellent customer service from Javer,Curtis and Ricky.
Happy New Year!

Empleados con los que trabajó
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
TD
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Theresa D.
Whittier, CA
2005 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service Javer Esquivel
Mr Esquivel gives me his complete attention. This make me feel as a valued customer. I have alway brought my car here for service ??.
Everyone is always helpful to the max. Have a happy and prosperous new year to all ??
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/28/2017 05:08 PM

Hi Theresa,
Thank for 5 star survey and being loyal customer with us.
We are very happy to hear that you always received good service at our dealership.
Happy Holidays!!!

Empleados con los que trabajó
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JAVER ESQUIVEL
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Rodolfo B.
Rowland Heights, CA
2005 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/26/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service performed
Good service and prices
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/26/2017 01:38 PM

Hi Rodolfo,
Thank you for 5 star survey.
We are happy to hear that you received good service and satisfied prices from us.
Happy Holidays!

Empleados con los que trabajó
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JAVER ESQUIVEL
MD
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Marianne D.
Chino Hills, CA
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/24/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Love this place
I have been treated with respect and supported with all my concerns. Know them by name and they know me.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/25/2017 10:09 AM

Hi Marianne,
Thank you for the 5-star review and being loyal customer with us.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Empleados con los que trabajó
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JAVER ESQUIVEL
DW
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Donna W.
Arcadia, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Javier
Excellent!!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/22/2017 07:52 AM

Hi Donna,
Thank you for 5 star survey with kind words to Javer.
Happy Holiday!!!

Empleados con los que trabajó
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JAVER ESQUIVEL
DV
DONNIE VO
JF
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James F.
Rowland Heights, CA
2006 Hyundai Tiburon
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always great service....
I have been getting my 2 Hyundais serviced at PH Hyundai for years.
First with Chan, then with Javer. I have always gotten fair, honest treatment from them.
My cars have been dependable even with high miles, and they still run like new!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/22/2017 07:51 AM

Hi James,
Thank you for 5 star survey.
We are very happy ti hear that Our service department always provided great service to you, and thank for being loyal customer.
Happy Holidays!!!!!!

Empleados con los que trabajó
JE
JAVER ESQUIVEL
Cliente verificado
West Covina, CA
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Last service
Friendly, quick and thorough.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/21/2017 04:46 PM

Hi,
Thank you for 5 star survey.
We are very happy to hear that you received good service from Javer.
Happy Holidays!

Empleados con los que trabajó
JE
JAVER ESQUIVEL
ML
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Maisie L.
La Habra, CA
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/19/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service.
Would be better with more agents and cut the wait time.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/19/2017 12:31 PM

Hi Maisie,
Thank you for 5 star review and we will reflect your advice.
Happy Holidays!

Empleados con los que trabajó
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JAVER ESQUIVEL
JO
JAVIER OLIVARES
LS
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Lorena S.
Hacienda Heights, CA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/19/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
GREAT CUSTOMER SERVICE
Great customer service all personnel very polite and helpful!! 5 star dealer for customer service!!!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/19/2017 11:15 AM

Hi Lorena,
Thank you for 5 star review.
We are happy to hear that you received great customer service from our dealership.
Happy Holidays!

Empleados con los que trabajó
JE
JAVER ESQUIVEL
JS
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James S.
West Covina, CA
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/19/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
My service provider really takes care and goes out of his way for me.
Everyone is professional.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/19/2017 09:29 AM

Hi James,
Thank you for 5 star survey with kind words to Javer.
I will pass your words to all staff.
Happy Holidays!

Empleados con los que trabajó
JE
JAVER ESQUIVEL
JE
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Javer E.
Los Angeles, CA
2016 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
the people are great
Puente hills Hyundai is the best.
No Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/18/2017 11:34 AM

Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Empleados con los que trabajó
JE
JAVER ESQUIVEL
Cliente verificado
La Puente, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Helpful, Friendly and fast!
Great experience on my first visit. I definitely plan on coming back for future services.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/18/2017 08:31 AM

Hi,
Thank you for 5 star survey and being our loyal customer.
Happy Holidays!

Empleados con los que trabajó
JE
JAVER ESQUIVEL
Cliente verificado
Anaheim, CA
2013 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Being acknowledged quickly
Customer service was good. The person who helped me was great everyone in the office looks grumpy! But overall they had great service! Thank you.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 12/18/2017 07:35 AM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I am looking forward to seeing you soon.
Happy Holidays!

Empleados con los que trabajó
JE
JAVER ESQUIVEL
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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