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JAVER ESQUIVEL

Puente Hills Hyundai
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1012 reviews)
84

Reseñas de JAVER ESQUIVEL

Cliente verificado
Pomona, CA
2013 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Understanding
Great service as always.
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 08/01/2016 01:12 PM

Hi Oliver.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
Cliente verificado
Pasadena, CA
2013 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Javier is great -- others not so much
I love Javier (and my service guy before him, Larry). Others, not so much.
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 08/01/2016 01:16 PM

Hi Jelyn.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
CS
gravatar
Christine S.
West Covina, CA
2013 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/29/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The problem is not fixed. The car still shakes and I paid $300.00 for nothing.
Poor
No Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/29/2016 11:09 AM

Hi Christine.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feed back.
Javer will be contacting you shortly to resolve issues with your vehicle.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
CP
gravatar
Carmen P.
Whittier, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Unexpected visit
They took care of it... Now I hope it doesn't happen again.
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 09/01/2016 06:56 PM

Thank you for the 5 star review. We are so sorry to hear about your unfortuante experience.  I am glad we were able to fix the concern you had with the vehicle and please don't hesitate to contact me should you require any further assistance or have any questions.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
EC
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Elizabeth C.
Whittier, CA
2011 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai service
Xavier takes excellent care of my car. I only get it serviced at this dealership.
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/26/2016 08:39 AM

Hi Elizabeth.
Thank you for taking the time to write your review.
WE appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
CD
gravatar
Carmen D.
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Javier was great!!!!!
The individual attention you get from the service reps
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/22/2016 08:03 AM

Hi Carmen.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
O
gravatar
O.
Cudahy, CA
2012 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Javier in the service Unit.
Good
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/22/2016 08:09 AM

Hi Oscar.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
MR
gravatar
Michael R.
Whittier, CA
2014 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/20/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service
Great service every time
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/20/2016 12:38 PM

Hi Michael.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
OC
gravatar
Orlando C.
Rch Cucamonga, CA
2012 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service DEPT with Javer or Larry
Outstanding!!
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/20/2016 11:08 AM

Hi Orlando.
Thank you for taking the time towrite your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Cliente verificado
Hacienda Heights, CA
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Amazing service
I don't get my service done any where else and Javer is the reason why. He is great at what he does and makes me feel comfortable leaving my car in his hands.
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/20/2016 11:11 AM

Hi Anthony.
Thank you for taking the time to write your review.
We appreciate your business  and your possitive comments.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
JC
gravatar
John C.
Pasadena, CA
2011 Hyundai Sonata Hyb
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/19/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
PLEASE READ FOR YOUR BENEFIT
Before getting my car serviced, I called the sister company (south bay) hyundai to get pricing on services. The previous reps, who were very (5 star) helpful, told me I could wait on my major service. I knew I had to do a major, so I called in and got 2 packages south bay was offering (puente hills was not). My rep advised me I missed an intermediate and major 60k service. He mentioned I could possibly lose my free oil changes, but not to worry cause he would be able to take care of me. He quoted me $1100 to "catch up". I then told him about the packages from the sister company. Instead of calling them to verify, he went on their website and said there was nothing. Only 10% off. I asked if they could match the package at south bay. He said they had different deals, and rates because of labor NAICS codes. Whether that was true, I was confused why they couldn't look into it with a simple phone call. He was so sure that nothing could be done. The rep had me call south bay to verify what exactly the deal was. I had to call them and go over everything. Turned out that the way south bay and puente hills performed transmission flushes were different. South bay did a drain and fill from the pan, where puente didn't do that. Puente did a complete flush through the cooler, piping, and torque (words from my rep). I called south bay and told them everything, and they started to apologize on behalf of puente, and told me everything sounds off. I asked for a manager, and the rep told me he could take care of it. The manager, or the person who had an office behind my rep told walked right by and was present during a portion of the conversation, and did not address the situation. Actually, when he walked by, the rep said, "We need to talk to southbay." Also, he said something about southbay when walking into the service area to ask the technician about the process puente hills performs transmission flushes. By this time, I was upset, and felt very indifferent. I talked to Kristen in the front office, and she made me feel a lot better. I talked to the owner who was there, and I felt even better that this would get addressed. I really don't want to do service at Puente again, but it's close. AND, I bought my car there. Crazy experience. Only reason for no yelp review, was I know Kristen reviews those and reaches out to remedy complaints. Knowing her and her work ethic made me refrain.
No Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/19/2016 09:02 AM

Hi John.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
Cliente verificado
Whittier, CA
2009 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional Service
Puente Hills Hyundai is the total package in professional service, from the product to people. Thank you.
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/19/2016 08:24 AM

Hi Antonio.
Thank you for taking the time to write your review.
We appreciate your business.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
HF
gravatar
Helen F.
Los Angeles, CA
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/15/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
I was taken care of the same day I called. Loaner provided. Great services.
10
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/18/2016 08:08 AM

Hi Helen.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
GL
gravatar
Gustavo L.
Pico Rivera, CA
2013 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service Excellence
Javer is by far the best service adviser that I have ever dealt with. He goes out of his way to make sure everything is taken care of. He is the reason I continue to go to your dealership eventhough I have a dealer closer to my home.
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/13/2016 12:38 PM

Hi Gustavo.
Thank you for taking the time to write your review.
We appreciate your business and your possitive feed back and comments.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
DB
gravatar
DEZI B.
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
No issues
I didn't have wait long for an advisor to greet me at my vehicle after I pulled into Service Dept. Also vehicle service was finished on-time.
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/13/2016 09:23 AM

Hi Dezi
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
LC
gravatar
Lawrence R C.
La Habra Heights, CA
2013 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thte service personnel listen and do their very best to accommodate a client's needs.
Overall the service department at Puente Hills Hyundai is sGREAT!
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/11/2016 01:51 PM

Hi Lawrence.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
EL
gravatar
Elizabeth L.
2012 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/09/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai of Puente Hills
Javer was my most recent service advisor and he did a good job maintaining my car. I would back to Hyundai of Puente Hills for service. However, the transmission rpm may need maintanence service again. I'm not sure.
No Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/11/2016 08:30 AM

Hi Elizabeth.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feed back.
please call us we will take a look at the transmission concern.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
DT
gravatar
David T.
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/08/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convenient, reliable, thorough
Great service, convenient and professional
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/08/2016 11:34 AM

Hi David.
Thank you for taking the time to write your review.
We appreciate your business and your possitive feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
GC
gravatar
Griselda C.
La Puente, CA
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Fast service great customer service
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/07/2016 10:52 AM

Hi Griselda.
Thank you for taking the time to write your review.
WE appreciate your business and your possitive comments.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
JC
gravatar
Jack C.
Corona, CA
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
jack c
good employees great lounge and good food and drinks
Recomendado
Levit P., Service Director de Puente Hills Hyundai respondió el 07/04/2016 02:08 PM

Hi Jack
Thank you for taking the time to write your review.
We appreciate your business and possitive feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Empleados con los que trabajó
JE
JAVER ESQUIVEL
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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