JAVER ESQUIVEL

Javer E.

Los Angeles, CA

2015 Hyundai Tucson

02/01/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

the people are great

every time I come for service I'm greet it. it is very pleasant. the people are wonderful. I will recommend and always come to Puente hills Hyundai. the one person I will always see is (Javer Esquivel) he is the best, he is veru knowledgeable. he always recommends what my vehicle is due for. always lets me know my next service. the vehicle is always wash and vacuum. thank you thank you.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/02/2018 09:31 AM

Hi,
Thank you for your 5 star survey.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Daniel V.

West Covina, CA

02/01/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

All good

No have

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/01/2018 04:42 PM

Hi Daniel,
Thank you for your 5 star survey.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Carmen L.

Rowland Heights, CA

2016 Hyundai Tucson

01/31/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service

I always get the best customer service at Puente Hills Hyundai and Javer is great he always remembers me and my name he is very helpful and explains everything so I understand exactly what is happening. Thank you Javer

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/31/2018 02:40 PM

Hi Carmen,
Thank you for the 5-star review.
We are happy to hear that Javer provided excellent customer service.

Empleados con los que trabajó

Sherri F.

La Puente, CA

2015 Hyundai Sonata

01/31/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Customer Service

Everyone was helpful. Service was quick.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/31/2018 01:53 PM

Hi Sherri,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great customer service to you.
I will pass your kind words to Javer.
We are looking forward to seeing you soon.

Empleados con los que trabajó

George A.

Walnut, CA

2016 Hyundai Elantra

01/31/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great personal service

Am always treated great at Puente Hills Hyundai. Javer really cares about his customers. My service was competed far earlier than originally estimated. Keep up the good work ! !

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/31/2018 01:52 PM

Hi George,
Thank you for your 5 star survey.
We are happy to hear that Javer provided graet personal service to you.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Emilio P.

Los Angeles, CA

2017 Hyundai Santa Fe S

01/31/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Outstanding and Laudable Service

From the moment you arrive, you always find a spot to leave your car. Almost immediately you are welcomed (very nice welcome; with a smile and exemplary kindness); then, you enter to a room when immediately your presence is noticed by the maintenance specialists. An employee whose name is Javer Esquivel, does an excellent work when in no time, asks you for the motive of your visit. He immediately takes control of your situation and gives you detailed and full information of the process, your car's needs and the time expected to get it back. I've hardly found an laudable service like his!! Then, the time he estimated was less that we both expected since my car received the service what was needed. It was a very nice surprise to get it back clean and ready to go. I want to express my gratitude for having a staff that is highly trained and is goal oriented. Congratulations! The experience was pleasant and is an example of the impact that creates a job well done. Congratulations!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/31/2018 11:02 AM

Hi Emilio,
Thank you for your 5 star survey.
We are happy to hear that Javer provided outstanding service to you.
I will pass your kind words to Javer.
We are looking forward to seeing you soon.

Empleados con los que trabajó

DONNIE VO

Leo B.

Whittier, CA

2017 Hyundai Sonata

01/31/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer service

Car looked great. Customer service was awesome.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/31/2018 11:04 AM

Hi Leo,
Thank you for your 5 star survey.
We are happy to hear that our service deaprtment provided great service to you.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Larry W.

Walnut, CA

2015 Hyundai Accent

01/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

friendly people but most of no problems so far with the things i get done there

Being an older gentleman cost is a major issue today, minor and especially major service to the car is hard to save for . . . I have so far been able to keep coming to get these services but the older we get the harder it is

Note NFL is an issue we me I have stopped watching football and as I find sponsors of the NFL that still support them I have stopped buying their products
*THE AMERICAN FLAG MEANS EVERYTHING TO ME AND TO THE AMERICAN WAY OF LIFE AND FREEDOM . . . JUST SOMETHING TO THINK ABOUT, I HAVE BOUGHT TWO HYUNDAI'S IN THE LAST FEW YEARS ???

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/29/2018 08:32 PM

Hi Larry,
Thank you for your 5 star survey, and being Hyundai loyal customer.
We are happy to hear that our service department provided you exellent service.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Charles M.

West Covina, CA

01/29/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

DISAPPEARING AMENITIES

SINCE THE LAST TIME I WAS THERE, THE HOT DOGS, PASTRIES AND APPLES BEEN REMOVED FROM THE WAITING AREA? I WAS LOOKING FORWARD TO AN APPLLE AND PASTRY WHILE I WAITED ON THE WORK ON MY CAR.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/29/2018 12:53 PM

Hi Charles,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Empleados con los que trabajó

Sandra V.

Whittier, CA

2015 Hyundai Sonata

01/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast and friendly

Service at Puente Hills is always quick and the reps are very friendly and don’t pressure you into getting Services that you didn’t plan on getting.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/29/2018 12:54 PM

Hi Sandra,
Thank you for 5 star survey.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Brittany H.

Rowland Heights, CA

01/28/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very friendly service

Quick and friendly service

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/29/2018 07:58 AM

Hi Brittany,
Thank you for your 5 star survey.
We are happy to hear that our service advisor provided you friendly service.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Cinelle T.

Chino, CA

01/26/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

bad customer rep

steeling recall didn't get fixed the first time (2 years ago), told the reps same day at that time that it didn't felt right and it didn't get fixed right, and he said it supposed work that way and should be fine. brought it back this time (2 weeks ago) for another recall and told another reps about the previous recall didn't get fixed, he went and do a drunk driver type of test drive, he also said there is nothing wrong with the steeling, I told him I drive other cars and none have this problem before, the steeling is so light and loose that I can navigate it with just one finger. after 3 hours of repair wait, he finally admitted the steeling was way off and there was a problem with it and his tech boss fixed it. While prepping his service render paperwork, he added that my battery is bad and need to get it replace right away, stupid me to believe a Hyundai customer service, so I took the battery out to the store and they did a 2 hours burn in test, result came out totally normal, nothing wrong, the battery was only one year old.
be aware, people..

No Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/26/2018 04:22 PM

Hi Cinelle,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com

Empleados con los que trabajó

Robert C.

Whittier, CA

2014 Hyundai Elantra

01/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Satisfied customer

I appreciate the service advisor for going out if was way to help with my vehicle.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/26/2018 03:53 PM

Hi Robert,
Thank you for your 5 star survey.
We are happy to hear that our service advisor gave you satisfied service.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Gary W.

La Puente, CA

2011 Hyundai Sonata

01/25/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recall service

See previous page.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/26/2018 07:39 AM

Hi Gary,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Empleados con los que trabajó

DONNIE VO

Isaiah V.

San Dimas, CA

2013 Hyundai Sonata

01/25/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly

Great service in a timely matter

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/25/2018 02:37 PM

Hi Isaiah,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great service to you.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Philip R.

Whittier, CA

2014 Hyundai Sonata

01/25/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Service and Recommendations

Memorable experience getting my Sonata serviced. Javier was extremely helpful, efficient, and made my service experience an easy one. He also made sure to alert me to the next round of scheduled maintenance and what that would involve from a time and cost perspective. Appreciated being informed of what to prepare for.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/25/2018 01:00 PM

Hi Philip,
Thank you for your 5 star survey, and being loyal customer.
We are happy to hear that Javer provide you exellent service to you.
We are looking forward to seeing you soon.

Empleados con los que trabajó

ROBERT BINKLEY

Deborah R.

Ontario, CA

2015 Hyundai Sonata Hyb

01/25/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Satisfied Customer

I purchased my last two cars from PH Hyundai and I always have my car serviced there. They always give me great customer service. Javier in the Service Department is wonderful. If I have a question, I can call him on the phone and mention my last name and he knows right always who he's speaking to. That's really getting to know your customers and having a good relationship with them. There were a few major things I needed to get serviced that I had put on the back burner so this particular visit I got everything done, my car rides so much better now. I may have paid more than what I wanted to but the services had to be done. In the long run it's worth it!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/25/2018 01:01 PM

Hi Deborah,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great service to you.
I will pass your kind words to Javer.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Kimberly M.

Walnut, CA

2014 Hyundai Elantra

01/24/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent!

I had my service with Javer, who was fantastic. He did a great job of explaining everything that would be done during the service and keeping me informed about my car. I will definitely be making my appointments with him in the future.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/24/2018 02:57 PM

Hi Kimberly,
Thank you for your 5 star survey, and being loyal customer.
We are happy to hear that Javer provided exellent service to you.
We are looking forward to seeing you soon.

Empleados con los que trabajó

ROBERT BINKLEY

Cliente verificado

Rowland Heights, CA

2013 Hyundai Sonata

01/24/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good

Very nice servicing !!!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 01/24/2018 02:56 PM

Hi,
Thank you for your 5 star survey.
We are happy to hear that our service department provide you good service to you.
We are looking forward to seeing you soon.

Empleados con los que trabajó