JE

JAVER ESQUIVEL

Puente Hills Hyundai

Calificación General

4.9

(1012 reviews)

84

Reseñas de JAVER ESQUIVEL

BP

Beverly P.

West Covina, CA

2014 Hyundai Sonata

04/05/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very Satisfied Customer

The environment is pleasant and clean. It’s nice to see through the glass window to view the techs working on the vehicles.
Everyone is cordial and it’s much appreciated.
Javier the service manager is great. He is patient and he listens to you. Communication is a must.
I left WIN Hyundai El Monte and I made the right decision.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/05/2018 04:45 PM

Hi Beverly,
Thank you for 5 star survey with wonderful comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

CF

Chris F.

La Verne, CA

2011 Hyundai Elantra

04/03/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer

Communication during a long stay at your dealership

No Recomendado

Empleados con los que trabajó

CM

Cheng M.

El Monte, CA

2015 Hyundai Sonata

04/03/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Service Rep Xavier was great! He was able to me in and out the service needs within a very reasonable time. However, calling or text Service rep department in general was disappointing. There was no one available on the phone or acknowledge the text message sent. I have tried calling & texting. Hyundai needs to have enough staffing to handle phone calls & return text or open up the website for customer to schedule the next service.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/04/2018 03:57 PM

Hi Cheng,
Thank you for 5 star survey.
We are happy to hear that you received great service from Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

JE

Jamie E.

Whittier, CA

2015 Hyundai Sonata Hyb

04/03/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Javier

Javier the service MGR is absolutely the best. the only man I will go to there. Sadly I am extremely unhappy with Sonata hybrid and will be contacting corporate!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/04/2018 03:44 PM

Hi Jamie,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Empleados con los que trabajó

CH

Curtis H.

Diamond Bar, CA

2015 Hyundai Genesis

04/03/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Recent service

I have used Hyundai service since the beginning of the purchase of this vehicle and a prior vehicle and refused to go any place else. Javer Esquivel has been my service rep from day one on the purchase of this vehicle and I will use no other. He pays attention to my needs and knows the recommended service for this vehicle, he gives me quality service. Without Javer I would probably use some outside services for servicing some of my needs.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/04/2018 03:53 PM

Hi Curtis,
Thank you for 5 star survey and being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

JAVIER OLIVARES

Cliente verificado

Walnut, CA

2009 Hyundai Elantra

03/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good service

Excellent customer service. Javier and his team at Puente Hills Hyundai are very professional and fixed my car with good care.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/30/2018 09:03 AM

Hi,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

CH

Chong H.

Diamond Bar, CA

2015 Hyundai Genesis

03/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service.

Friendly professional service.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/29/2018 12:12 PM

Hi Dr.
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Cliente verificado

La Habra, CA

2013 Hyundai Elantra

03/26/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer Service Report

The service I received during my appointment was great! The staff member was attentive and went above and beyond the call of duty.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/27/2018 07:49 AM

Hi,
Thank you for 5 star survey with nice comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

ML

Mi L.

Fullerton, CA

2017 Hyundai Santa Fe

03/25/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

service

Service was good.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/26/2018 08:35 AM

Hi Mi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

ND

Nicholas D.

Whittier, CA

2012 Hyundai Genesis

03/25/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent, JAVIER is the best.

Always great service.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/26/2018 08:34 AM

Hi Nicholas,
Thank you for 5 star survey with nice comment to Javier.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Cliente verificado

Citrus Heights, CA

2017 Hyundai Tucson

03/22/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great again

My service writer got me in taken care of quickly. I appreciate that there is value put on my time! It is always nice to come here because if your great customer service!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/23/2018 09:15 AM

Hi,
Thank you for 5 star survey with nice comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

DA

Donna A.

West Covina, CA

2015 Hyundai Sonata Hyb

03/20/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

customer service

I love the help that I get every time I bring in my car

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/20/2018 05:14 PM

Hi Donna,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Cliente verificado

Hacienda Heights, CA

2016 Hyundai Veloster

03/20/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good

Good

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/20/2018 11:34 AM

Hi Uri,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

PP

Phillip P.

Covina, CA

2014 Hyundai Santa Fe

03/19/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly service

Javer Esquivel was friendly and helpful throughout the process. He informed me of suggested services but was not pushy or insistent. He was also considerate of my time.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/19/2018 03:55 PM

Hi Phillip,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

RJ

Ronald J.

Walnut, CA

2011 Hyundai Genesis

03/19/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service

I know I have other dealers that I may take my Genesis for service. However, during the past 6 yrs, I have only dealt with Javier Esqivel. When I bring my car in for service, I leave everything up to him. His advise and recommendations have kept me current and happy. Javier always makes me feel I'm the only client he has. I would probably follow him to which ever dealership he works at.
Ron Jackman

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/19/2018 03:55 PM

Hi Ronald,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

RB

Rita B.

Hacienda Heights, CA

2009 Hyundai Genesis

03/18/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Staff is professional and the lounge was very clean and provided amenities that made my experience an easy one

Always a good experience at Ph Hyundai

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/19/2018 07:55 AM

Hi Rita,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

ED

Ernesto D.

West Covina, CA

2007 Hyundai Sonata

03/15/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I have been going to the Puente Hills Hyundai to service my 2007 Sonata for 10 years. Javer Esquivel has been an excellent advisor.

A big 5 rating

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/16/2018 08:21 AM

Hi Ernesto,
Thank you for 5 star survey and being our loyal customer with Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

KE

Keith E.

Pasadena, CA

2015 Hyundai Sonata

03/15/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Javer Esquivel rocks!

Great service from Javer!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/16/2018 08:26 AM

Hi Keith,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

JR

Joseph R.

Walnut, CA

2013 Hyundai Equus

03/12/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Prompt Courteous Service

Javer always assures that I am taken care of right away. He also follows up with me on the progress of the services performed on my car.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/13/2018 08:19 AM

Hi Joseph,
Thank you for 5 star survey.
We are happy to hear that Javer provided you prompt courteous service.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

KW

Karen W.

Ontario, CA

2013 Hyundai Elantra

03/11/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Puente Hills Hyundai Service Dept

I've been coming here for over 5 years and I've received great service.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 03/12/2018 08:37 AM

Hi Karen,
Thank you for 5 star survey with being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Mostrando Reseña 501 - 520 de 1016 en total

Las siguientes reseñas están pendientes de verificación, no se recomiendan actualmente, o han sido marcadas por violar nuestra Política de Reseñas.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.