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SureCritic / Concesionario Hyundai / Jim Ellis Hyundai / JACQUAN JONES
JJ

JACQUAN JONES

SERVICE ADVISOR
Jim Ellis Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(22 reviews)
57

Reseñas de JACQUAN JONES

RT
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Richard T.
Atlanta, GA
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Battery/Starter failed
Stop
COLLIN M. de Jim Ellis Hyundai respondió el 04/01/2022 06:28 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
AE
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April E.
Hampton, GA
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Review of Jay Jones and Jom Ellis Hyndai
I haf an exceptional experience with Jom Ellis Hyndai in Camblee Tucker. My service representative was a gentleman named Jay Jones. He was extremely helpful, knowledgeable, patient and dependable. I had bad experiences at other dealerships but this one was 5 stream grade A material. Jay heard my concerns and took them on as his own to see to it that I was able to get my vehicle back safe. The only promise he made was that he would do his best to assist me in 5he process, and try to make it a more pleasant experience than what I had in times past. He did just that and I have already told some people about this Hyndai location for purchases ad well as any services needed. Thank you Hyndai, and Jay Jones for a wonderful experience. My car is backup and running on the road and I pray that it stays that way.
COLLIN M. de Jim Ellis Hyundai respondió el 03/30/2022 04:23 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
BS
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Barbara S.
Suwanee, GA
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent, friendly service
I traded in my 2002 Cadillac Sedan DeVille for a new 2011 Hyundai Sonata. I traded in my 2011 Hyundai Sonata in April 2021 for a new 2021 Hyundai Sonata Turbo. I love my Sonata and all the bells and whistles and creature comforts. Many friends have been surprised at all the things it can do. When this 2021 Sonata reaches 100,000 miles, I'll trade it in for another new one at age 83!!
COLLIN M. de Jim Ellis Hyundai respondió el 03/28/2022 09:53 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
Cliente verificado
Peachtree Corners, GA
2020 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/15/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
4
Categoría: Service
Not the best
Once the person servicing you approaches they don’t even ask about any questions or concerns prior to the service and they also rush in my opinion. Upon arrival they are very prompt to help you but they are never ever clear on who is helping you like maybe ask them to wave their hand so I know exactly who to walk to you know their name and faces….. customers don’t so I feel like that’s very important
COLLIN M. de Jim Ellis Hyundai respondió el 03/16/2022 04:31 AM

Hello,

We appreciate your feed back from your most recent service experience. You service advisor will contact you directly to resolve your concerns.

Thank you for your business

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
TM
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Tyler M.
Atlanta, GA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Good experience
Was in and out quicker than mentioned. Everything was fixed in a timely fashion.
COLLIN M. de Jim Ellis Hyundai respondió el 03/01/2022 07:33 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
Cliente verificado
Atlanta, GA
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Easy drop off and pick up process. Did a great job servicing my car in a timely manner.
COLLIN M. de Jim Ellis Hyundai respondió el 02/22/2022 01:04 PM

Thank you for your positive feedback. We look forward to seeing you again!!

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
CE
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Charles E.
Stone Mountain, GA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Courteous and friendly staff. Kept me informed.
They took care of all I was there for in timely manner. Washed my car which was a surprise. Found an
issue with my front wheel breaks that needed to be taken of for safety reasons.
Danon H., GENESIS EXPERIENCE MANAGER de Jim Ellis Hyundai respondió el 02/18/2022 04:00 AM

Greetings,

The fact that you are reading this message indicates that you have completed our Questionnaire about my personal service with you and your family, and that I owe you a debt of thanks.

We are very appreciative of the time you have taken to assist in our analysis, and commit to utilizing the information gained to contemplate and implement worthwhile improvements.  We will share these results with your Certified technician , whom we also thank for their generous participation.

Once again, we are extremely grateful for your contributing your valuable time, your honest information, and your thoughtful suggestions.

Danon Henton
Genesis Experience Manager
Certified Hyundai Consultant
Jim Ellis Hyundai  
Genesis of Atlanta

5785 Peachtree Industrial Blvd

Atlanta,Georgia 30341

Direct 770-234-8128

Fax 770-502-7653

DANONH@JIMELLIS.COM
Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
SO
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Samson O.
Norcross, GA
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great customer service
Great customer service
COLLIN M. de Jim Ellis Hyundai respondió el 02/08/2022 05:29 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
EW
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Eriq W.
Roswell, GA
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great customer Service
Jay’s customer service was more than helpful. I got the information needed to take care of my vehicle and he was every detailed in his explanations. Highly recommend his service.
COLLIN M. de Jim Ellis Hyundai respondió el 02/07/2022 12:05 PM

Thank you for your positive feedback. We look forward to seeing you again!!

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
IC
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Ira Siteria C.
Atlanta, GA
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service
High Quality service dept. Jay in service was a great help in getting my vehicle back to me as fast as possible.
COLLIN M. de Jim Ellis Hyundai respondió el 01/29/2022 07:51 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
Cliente verificado
Atlanta, GA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great Experience
A pleasure to do business with.
COLLIN M. de Jim Ellis Hyundai respondió el 01/29/2022 06:11 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
TW
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Tyrone W.
Clarkston, GA
2016 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
good experience
good experience
COLLIN M. de Jim Ellis Hyundai respondió el 01/27/2022 12:25 PM

Thank you for your positive feedback. We look forward to seeing you again!!

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
Cliente verificado
Atlanta, GA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Regular vehicle maintenance
The in person interaction with service dept rep was great. But there is a serious problem in having to wait a month before being able to schedule even routine maintenance. Also, the initial call to the dealership to be transferred to the Service Dept. never results in phone pickup in the service department, but rather always a recording. One must persist through email and text.
QUINCY M. de Jim Ellis Hyundai respondió el 01/25/2022 08:30 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
Cliente verificado
Atlanta, GA
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
It was good
They let me know that my car had several recall repairs and fixed them all updated me on things that could be checked next time I visit
QUINCY M. de Jim Ellis Hyundai respondió el 01/23/2022 01:10 PM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
Cliente verificado
Roswell, GA
2010 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Good experience
Went in for a service recall. Was in and out in less than 90 minutes. Staff very courteous. Good experience.
QUINCY M. de Jim Ellis Hyundai respondió el 01/23/2022 01:11 PM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
BB
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Bruce B.
Marietta, GA
2010 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/20/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
GREAT communication from Jay, my Service Manager.
Jay replaced my previous Service Advisor. He was courteous, prompt, easy to communicate with, kept me well informed. Thank you, Jay! 5*****
QUINCY M. de Jim Ellis Hyundai respondió el 01/21/2022 04:03 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
AP
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Alberta P.
Decatur, GA
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great Job JAY
Jay in service was exceptional in keeping me informed about my replacement tires. He was extremely friendly and courteous. He made sure my time was not wasted waiting for tires. He gave me a timeframe and it was accurate.
QUINCY M. de Jim Ellis Hyundai respondió el 01/19/2022 06:31 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
Cliente verificado
Decatur, GA
2012 Hyundai Genesis
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2022
cliente verificadoCliente Verificado
8
Categoría: Service
Customer Service
Top marks to Jacob: very responsive and proactive in terms of communication and explanation.
Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
JW
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Joyce W.
Atlanta, GA
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service experience
Very friendly. Repair was completed very well and on time. Thank you.
QUINCY M. de Jim Ellis Hyundai respondió el 01/17/2022 05:13 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
MG
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Monica G.
Atlanta, GA
2018 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2022
cliente verificadoCliente Verificado
0
Categoría: Service
This rate is just for hype service I received from the advisor Jay Jones.
This facility is so desorganizad and again the only help I received was from Mr. Jay. I’m still have the same problem I had when I brought the car for the first time.
Empleados con los que trabajó
JJ
JACQUAN JONES
SERVICE ADVISOR
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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