I had to spend more time at the dealership this time, longer than in previous visits, because the staff took others before me. My appointment was at ten and I didn't get called until eleven, others who came in after me were called before me. Wanted to do things to my vehicle that were not scheduled. I was there for two hours for an oil change and tire rotation. Not acceptable.
Richard M., Service Director de Straub Hyundai respondió el 09/20/2021 04:58 AM
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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