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GARY DESROSIERS

Braman Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(981 reviews)
62

Reseñas de GARY DESROSIERS

Cliente verificado
Miami, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Profesional jobs
I am so satisfied with the service received by the personal staff that works in Hyundai especially Gary
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 07/24/2021 04:45 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
GH
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Gail H.
Miami Beach, FL
2017 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2021
cliente verificadoCliente Verificado
Categoría: Service
Service person was a gd listener and knew how to set priorities with service needs
I already did this so please reread it
Recomendado
Empleados con los que trabajó
GD
GARY DESROSIERS
GH
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Gail H.
Miami Beach, FL
2017 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2021
cliente verificadoCliente Verificado
Categoría: Service
Service person was a gd listener and knew how to set priorities with service needs
I already did this so please reread it
Recomendado
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/23/2021
Tipo de Servicio: Maintenance
Categoría: Service
Staff is knowledgeable; service time seems reasonabl; facility is convenient and lovely; discount cards are sometimes offered.GH
Discount cards for oil changes are helpful; other service fees need to be explored prior to making the appt. To understand the charges.
When car’s Service is complete, a staff person reviews service done; asks if you have questions and service is complete within a few hrs. When beginning at 8:30am appt. Staff is excellent and facility via conducive to relaxing while reading: working on computer or watching tv. Gail H
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 06/24/2021 04:48 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
MJ
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Michelle J.
Miami Beach, FL
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Excellent service great vehicle!
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 06/08/2021 06:16 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
Cliente verificado
Miami, FL
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/03/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Service Attendant Gary made the experience smooth and easy! I always trust him
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 06/03/2021 11:12 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
KB
gravatar
Kim B.
Miami Beach, FL
2017 Hyundai Ioniq Hybrid
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/07/2021
cliente verificadoCliente Verificado
Categoría: Service
problem resolved
Gary the service advisor was very nice and professional. I had some initial problems and misunderstandings with the work by the mechanics. Gary and his supervisor Alex cleared up the problem and issued me a small refund. All good
Recomendado
Empleados con los que trabajó
GD
GARY DESROSIERS
KB
gravatar
Kim B.
Miami Beach, FL
2017 Hyundai Ioniq Hybrid
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/07/2021
cliente verificadoCliente Verificado
Categoría: Service
problem resolved
Gary the service advisor was very nice and professional. I had some initial problems and misunderstandings with the work by the mechanics. Gary and his supervisor Alex cleared up the problem and issued me a small refund. All good
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
05/07/2021
Tipo de Servicio: Maintenance
Categoría: Service
no transparency
I was charged for a tire rotation that was not done. Makes me wonder if they did any work at all on my car. They need to adopt the practice of video viewing of work being done on the cars. Gary was nice and said I would get a (small) refund but it has been more than two weeks and I am still waiting.
No Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 05/07/2021 12:02 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
DB
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Doreen B.
North Miami, FL
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Gary
Always treat us like family and takes care of all our needs
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 05/07/2021 04:47 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
WM
gravatar
Walter M.
Miami Shores, FL
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional, well organized, and clean.
All went smoothly. Professional and organized.
I lease the vehicle and it’s under service contract.
Establishment is very clean and all are accommodating!
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 05/06/2021 12:16 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
BB
gravatar
Bernard B.
North Miami, FL
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/03/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service manager Gary and their mechanics offers fist class service.
The service manager that I see is very professional and makes every effort to satisfy my concerns and maintenance wishes for my vehicle. I receive full explanations for anything that I do not understand and how any recommended services affects vehicle performance. I have managed to maintain a well run vehicle with the help of the service manager and mechanic staff.
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 05/04/2021 04:27 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
Cliente verificado
Miami, FL
2012 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/03/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
never again
never again period
No Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 05/03/2021 12:41 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
SG
gravatar
Samuel G.
Miami Beach, FL
2017 Hyundai Ioniq Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/16/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
I have the most knowledge advisor. Very professional.
I have the most knowledge advisor. Very professional
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 04/26/2021 04:46 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
Cliente verificado
Miami, FL
2019 Hyundai Santa Fe
ReScore Reseña™
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/12/2021
cliente verificadoCliente Verificado
Categoría: Service
communication needs to be improved
communication, waiting time and
parking needs improvement
No Recomendado
Empleados con los que trabajó
GD
GARY DESROSIERS
Cliente verificado
Miami, FL
2019 Hyundai Santa Fe
ReScore Reseña™
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/12/2021
cliente verificadoCliente Verificado
Categoría: Service
communication needs to be improved
communication, waiting time and
parking needs improvement
No Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/09/2021
Tipo de Servicio: Maintenance
Categoría: Service
Honesty
Honesty and communication, which Braman has none
No Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 04/09/2021 07:10 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
MJ
gravatar
Marta J.
Miami, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/08/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ms
Excelente customer service
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 04/08/2021 11:48 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
Cliente verificado
Miami, FL
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Customer service representative Gary was very professional and efficient, even tough I am had to wait a long time he set the expectations.
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 04/01/2021 07:54 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
HB
gravatar
Howard B.
Oakland Park, FL
2016 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Another outstanding visit
This place seriously rocks! Upon arrival I was treated like a valued customer. From the kindness of the valets who, even though they were busy, didn't make me feel rushed to gather my belongings, employees who held open the door, seeing service people who I knew from previous experiences who still made time to say hello. Gary my service coordinator is fantastic. Cannot really say enough good things about him - he is a professional who knows his job, Gary is kind and friendly, not familiar. He takes his time and made sure all of my concerns were met and when he said he'd call me by a specific time, he did. I never had to call the dealer, Gary kept me informed at all times.
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 03/31/2021 11:19 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
Cliente verificado
Miami Beach, FL
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
very happy
excellent experience
Recomendado
Alejandro H., Service Manager de Braman Hyundai respondió el 03/30/2021 04:27 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
FT
gravatar
Francisca T.
Miami, FL
2019 Hyundai Sonata
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/16/2021
Tipo de Servicio: Maintenance
Categoría: Service
Alejandro H., Service Manager de Braman Hyundai respondió el 03/16/2021 11:40 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
SH
gravatar
Stacy H.
Miramar, FL
2020 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/16/2021
Tipo de Servicio: Maintenance
Categoría: Service
Alejandro H., Service Manager de Braman Hyundai respondió el 03/16/2021 05:08 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Empleados con los que trabajó
GD
GARY DESROSIERS
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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