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DANNY PEREZ TORRES

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(577 reviews)
81

Reseñas de DANNY PEREZ TORRES

DD
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Denise D.
Jacksonville, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
So far so good
BSD system shut itself down 4 times. Technician said no codes but had recall for shifter inhibitor switch so he did that and re calibrated the BSD module, said it was out of calibration. So far so good.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/10/2018 12:01 PM


Thank you for sharing your service experience with us and happy to hear your BSD is working correctly again.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
SH
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Stacy H.
Saint Augustine, FL
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Best service and people
Everyone here is amazing! Always so friendly and quick. They are honest with their estimates of time frame and price. Waiting area is comfortable.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/09/2018 05:31 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
GM
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George M.
Palm Coast, FL
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional, on time, clean
Great

But why don’t I receive coupons like my friends do?
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/05/2018 06:07 AM


 Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine. We will check on the coupons for you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
CH
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Courtney H.
Saint Augustine, FL
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fantastic job on detailing
I have twin 5 year olds and my car was dirty, my upholstery was destroyed. I took my car in to be detailed with melted crayons on the seat. They were able to get ALL the stains out and my car looks brand new!! I will definitely be back for the next detail. Completely worth the money.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/05/2018 06:00 AM


 Thank you for taking the time to share your experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
LL
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Leon L.
Atlantic Beach, FL
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They actually care about their customers
They recommended a lower cost service since I don't put as many miles on my car as the "average" driver. They took care of everything while I waited and had me in and out in less than an hour.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/04/2018 01:23 PM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
DH
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Derek H.
Elkton, FL
2018 Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/03/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Taking care of any issues
My experience with Hyundai of St. Augustine was great. The service department took care of all issues that came up and stand behind their word. Thank you! Way to go! I would recommend them to a friend!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/04/2018 06:16 AM

Thank you for speaking with me and allowing us the opportunity to correct this for you. Once again, my apologies for any inconvenience this may have caused. Appreciate the feedback concerning the complimentary service wash and will convey this to our detail manager right away. Please don't hesitate to contact me if I may ever be of assistance.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
Cliente verificado
Saint Augustine, FL
2017 Hyundai Santa Fe
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/02/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Not St A Hyundai's best performance
Had to tell the person scheduling the appointment that they probably needed more than 2 hours for a 30K mile service. Then got quoted one price when checking the car in for service and charged a higher price when checking out. The person checking me out tells me, no, it's always been the higher price for the 30K service, only to come back 10 minutes later to say the person checking me in was using an old rate sheet. So apparently it hasn't "always been" the higher price. Did she think I was lying?
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/02/2018 02:35 PM

Thank you for sharing your service experience with us. Our sincere apologies for the miscommunication between the service consultants. Danny, will be reaching out to you. We appreciate you bringing this to our attention so we may get this concern corrected.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
Cliente verificado
Indianapolis, IN
2006 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great and quick service!
Minor warranty recall on older Azera. In addition to fix did general check like with oil change and a needed car wash. Was in and out in less than hour.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/02/2018 02:36 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
Cliente verificado
Saint Augustine, FL
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service.
Our car was ready exactly when he said it would be. Always have great service. Love the car wash.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/02/2018 12:30 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
MC
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Marla C.
Saint Augustine, FL
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great
Wonderful service and fast
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/02/2018 10:10 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
Cliente verificado
Saint Augustine, FL
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai service Dept is #1
5 stars for the service Dept.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/31/2018 03:18 PM


 Thank you for taking the time to share your kind words with us and we are blessed to have such wonderful guests. Happy Easter.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
CT
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Carol T.
Saint Augustine, FL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service
everyone is always courteous and prompt
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/31/2018 03:14 PM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
Cliente verificado
Palm Coast, FL
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Another good service experience
Hyundai of St. Augustine has been consistently great to deal with, not only for service but for purchasing a vehicle as well.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/30/2018 03:30 PM

Thank you for sharing you kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
DB
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Diane B.
Saint Augustine, FL
2018 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service with a smile!
I appreciate the staff in the service dept. because they are always friendly as well as professional. Everything is explained and done efficiently.
Recomendado
GIOVANNI R. de Hyundai of St. Augustine respondió el 03/26/2018 02:05 PM

Thank you for sharing your service experience with us and the 5 star rating.


It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
JM
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Jeffrey M.
Flagler Beach, FL
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick, friendly, clean
I really enjoy taking my 2018 Elantra to the dealer in St Augustine Fl, the people there are very friendly, make you feel comfortable while waiting, the place is clean and the people are very knowledgeable.
Recomendado
GIOVANNI R. de Hyundai of St. Augustine respondió el 03/26/2018 02:05 PM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó
DT
DANNY PEREZ TORRES
Cliente verificado
Jacksonville, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
gets it right the first time
I need to drive 45 minutes from Jax but they get it right. Won't allow either local dealer to service my vehicle again. Pleasantly surprised that Hyundai extended the warranty on the steering flex coupling I needed. Repaired my car for free and never tried to sell me something else. Repaired while I waited. Can't ask for more.
Recomendado
GIOVANNI R. de Hyundai of St. Augustine respondió el 03/26/2018 07:03 AM

Thank you for the kind words and the 5 star review.
We look forward seeing on your next service visit.


It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó
DT
DANNY PEREZ TORRES
PW
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Patricia W.
Saint Augustine, FL
2012 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Product, Great Service
They not only talk the talk...they walk the walk. They go above and beyond to satisfy the customer. Unfortunately that has become a lost art in most businesses.
Recomendado
GIOVANNI R. de Hyundai of St. Augustine respondió el 03/26/2018 07:01 AM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó
DT
DANNY PEREZ TORRES
HH
gravatar
Hanley H.
Satsuma, FL
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great customer service and friendly atmosphere
The best service and friendliest staff I have ever experienced from any dealership.
Recomendado
GIOVANNI R. de Hyundai of St. Augustine respondió el 03/26/2018 06:58 AM

Thank you for sharing your service experience with us and the 5 star rating.


It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó
DT
DANNY PEREZ TORRES
RR
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Richard R.
Palm Coast, FL
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
After Warranty Service Agreement Problem
I came in to get my next oil change and was handled pretty quickly. As usual, a service check was done on my car and nothing was needed, other than soon a wiper blade change. A needed car wash and front seat vacuuming was performed.

The next day I received what I thought was a local call it but turned out to be a company wanting me to purchase an extended warranty.
It turned out that caller NOT local but pretended to be. The representative sounded like he was a Hyundai employee, but was not. He wanted me to pay him over $3500.00 for extended coverage. I asked who he worked for and finally admitted that he worked for a company called Endurance. I said I was not interested, but then major pressure was applied. I asked for his phone number but he refused to give it to me. He was very close to being insulting. I finally just hung up the phone.
Hopefully this is not a Hyundai policy, as I would very surprised and disappointed.
As far as my car is concerned, I love it.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/22/2018 01:47 PM


 Thank you for sharing your service experience with us and your continued loyalty.
 We are sorry to hear you were harassed by an outside extended warranty company. They are not affiliated with our dealership or Hyundai in any way. I am happy to hear you refused their business as they can be quite convincing and deceiving.
 You have a Hyundai with America's best warranty- we have you covered.  

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
JJ
gravatar
Joan J.
Saint Augustine, FL
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Non Pushy Service
Great team that didn’t over-sell. Waiting area could be less face to face and seats are not comfortable.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/19/2018 05:54 AM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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