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DENNIS T ADKINS

Huffines Hyundai Plano
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(59 reviews)
65

Reseñas de DENNIS T ADKINS

KD
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Karla D.
Garland, TX
2021 Hyundai Venue
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/14/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
please read comments
You guys try and it is appreciated but at one point I had to bring to funky mesquite because your online scheduling system was not working and when I called noone answered.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 04/18/2022 08:27 AM

Thank you for your feedback, I am sorry the visit did'nt go well. I would like to talk to you on resolving the issue. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
BV
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Bridget V.
Dallas, TX
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Verified Customer
The services processes are exceptional. They diagnosed the problem, provided a solution and cost, and were always willing to answer all questions. Dennis Adkins provided excellent customer service.
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 04/04/2022 09:34 AM

We really appreciate you taking the time to provide us with your feedback. We appreciate your business and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
DA
DENNIS T ADKINS
Cliente verificado
Plano, TX
2013 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Good service
The price for the oil change was more expensive than the other local dealership. Did not give a reason why.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 03/26/2022 01:34 PM

We recently changed our oil change price for the first time in 8 years. Thank you for taking our call. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
SS
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Sergio S.
Dallas, TX
2022 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great service at huffines Hyundai.
I think the mistake about it. I've had great service at huffines Hyundai. Even when they service my 2019 and servicing my 2022. The issue that I have is with Hyundai the company themselves. Not the dealership. The dealership has been great to me. But the company Hyundai are making faulty cars. I should not be having this issue on a brand new car. It needs to be a nationwide recall for this issue. Cuz I'm quite sure I'm not the only one. But like I said before her finds Hyundai the dealership I have never had any problems with. Hands down that the best Hyundai dealership in Dallas area. And I've been to several of them.
Empleados con los que trabajó
DA
DENNIS T ADKINS
SS
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Sergio S.
Dallas, TX
2022 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great service at huffines Hyundai.
I think the mistake about it. I've had great service at huffines Hyundai. Even when they service my 2019 and servicing my 2022. The issue that I have is with Hyundai the company themselves. Not the dealership. The dealership has been great to me. But the company Hyundai are making faulty cars. I should not be having this issue on a brand new car. It needs to be a nationwide recall for this issue. Cuz I'm quite sure I'm not the only one. But like I said before her finds Hyundai the dealership I have never had any problems with. Hands down that the best Hyundai dealership in Dallas area. And I've been to several of them.
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/10/2022
Tipo de Servicio: Maintenance
0
Categoría: Service
I need to find a shade tree mechanic to fix my car.
I will not take my vehicle back to huffines Hyundai. I've yet to hear from anybody about fixing the traction control system in my car. I'm driving around the city with all the yellow lights on in the dashboard. And I've left them know several times about it. But guess what nothing has been done.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 03/11/2022 08:50 AM

Sergio, thank you for taking my call. Enterprise will have a vehicle for you on Tuesday 3/15/22 at 
5PM. Drop off with us and we will give you a ride to Enterprise. We will get your Tucson fixed, I am sorry it is taking so long. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
CK
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Cecilia K.
Plano, TX
2017 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/07/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
1
Categoría: Service
Poor pricing
See previous comments.
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 03/08/2022 06:18 AM

I am extremely sorry you feel that we are not priced competitively. We do competitive comparison evaluations twice a year to ensure we are in line with the other options out there. 

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
DA
DENNIS T ADKINS
Cliente verificado
Frisco, TX
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Buy a Hyundai from Huffines and you will be very happy with both the auto and the service
I have purchased 2 Hyundai autos in the past 7 years and have been pleased with both and recommended purchasing autos to friends. One friend has purchased Hyundai autos and is very pleased with them.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/16/2022 05:19 AM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
Cliente verificado
Plano, TX
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great job ??
Good job and great job on getting me in and out.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/09/2022 03:23 PM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
Cliente verificado
Mc Kinney, TX
2021 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Everything went well
Good
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/09/2022 03:21 PM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
CL
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Clarissca L.
Plano, TX
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
It's always a nice experience when going to the Hyundai in Plano. Staff are wonderful and helpful.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/07/2022 05:45 AM

Clarissa, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
ST
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Simone T.
Frisco, TX
2022 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Customer service
I had a negative experience during my last visit. Craig took the time to hear my concern and reach out and assure I am a valuable customer. He acknowledged the experience and committed to use the opportunity for growth and betterment of his team. It was a wonderful conversation and I truly can say because of his phone call I will be returning for services. Thank you Craig
Empleados con los que trabajó
DA
DENNIS T ADKINS
ST
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Simone T.
Frisco, TX
2022 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Customer service
I had a negative experience during my last visit. Craig took the time to hear my concern and reach out and assure I am a valuable customer. He acknowledged the experience and committed to use the opportunity for growth and betterment of his team. It was a wonderful conversation and I truly can say because of his phone call I will be returning for services. Thank you Craig
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/19/2022
Tipo de Servicio: Repair
3
Categoría: Service
8,000 miles maintenance
Not a good experience at all. from scheduling a service to receiving the vehicle back after it. waited much more than what was promised. No communication and car was returned dirty. I left with not much idea of what was done.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/20/2022 08:59 AM

Thank you for taking my call. We look forward to serving you next visit and it will be much better.  

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
Cliente verificado
Prosper, TX
2020 Hyundai Palisade
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/19/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Quick service
I recently had an oil change. I was told it would be an hour and half. It ended up being under an hour and was offered $10 off. Overall a good experience.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/19/2022 02:46 PM

Thank you for your feedback. I left a voicemail please call me back. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
Cliente verificado
Temple, TX
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Hyndai has great service
Overall the experience was good, getting started I did have a service advisor act as though my white paint peeling off my 2017 Elentra was a mystery like a unicorn or something. I know there have been many cases of white paint peeling off of cars, crossovers etc. certain year models, and other manufacturers as well. Displacing blame and telling me to speak to the people who own the car wash where I wash my car was infuriating. But ultimately I spoke to Dennis at Hyndai Service , he handled everything perfectly.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/17/2022 03:36 PM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
SN
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Sarraju N.
Plano, TX
2012 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service and support from Huffines Hyundai
NA
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/17/2022 04:54 AM

Sarraju, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
Cliente verificado
Plano, TX
2018 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Quick and Easy
Scheduling and service are quick and easy>
Empleados con los que trabajó
DA
DENNIS T ADKINS
Cliente verificado
Plano, TX
2018 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Quick and Easy
Scheduling and service are quick and easy>
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/13/2022
Tipo de Servicio: Repair
9
Categoría: Service
Good service
Quick and easy service
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/14/2022 02:15 PM

Thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
PW
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Pamela W.
Wylie, TX
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Dennis in Service
He was so very attentive and helpful. Thank you.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/13/2022 02:08 PM

Pamela, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
CM
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Clifton M.
Dallas, TX
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service!
The Huffines team take pride in providing excellent service to customers.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/12/2022 03:00 PM

Clifton, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/12/2022 03:03 PM

Clifton, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
DA
DENNIS T ADKINS
LR
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La R.
Dallas, TX
2020 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2022
cliente verificadoCliente Verificado
9
Categoría: Service
La Sonia Lindsey
I would like to thank Craig Ellis for reaching out to me. He didn't try to dismiss me off of the phone and he had a solution that I was happy with before we ended the call. I like to thank him and his Senior mechanic (I apologize that I don't remember his name) for assisting me when I went to meet with Mr. Ellis. Thank you for the great customer service and restoring respect back in your company.
Empleados con los que trabajó
DA
DENNIS T ADKINS
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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