Soluciones Empresariales
English Español
SureCritic / Concesionario Hyundai / Temecula Hyundai / CARLOS VELASCO
avatar

CARLOS VELASCO

Service Manager
Temecula Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1044 reviews)
77

Reseñas de CARLOS VELASCO

Cliente verificado
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great service experience . I tried going to gosch Hyundai in Hemet as it’s on my way home from work and Temecula is a little out of my way. However, the service I received was great and will definitely go out of my way to come back .
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
Cliente verificado
Temecula, CA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quality service at a reasonable price.
Carlos in service provides excellent customer service.
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
DC
gravatar
Desiree C.
Temecula, CA
2012 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast and friendly
My experience was very fast and friendly. They were up front with my service and quick to get it done.
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
ST
gravatar
Sandra T.
Hemet, CA
2014 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
????????????
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
JP
gravatar
Judy P.
Temecula, CA
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Staff Assiciates are very polite and helpful
Just want to say thanks especially to James!! He was outstanding, providing excellent service, very kind and respectful and stayed with me till the moment I drive off the lot. My next lease vehicle will for sure be with James.... I also like the service department, fast and efficient and kept me in the loop about my vehicle when it was being serviced. I also got a rental car the first time it was in for service which really helped me significantly
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
RL
gravatar
Ron L.
Murrieta, CA
2013 Hyundai Veloster
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
11/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service staff is friendly and helpful
Dealer parts and labor cost is highly over-inflated.
No Recomendado
CARLOS V., Service Manager de Temecula Hyundai respondió el 11/02/2017 02:48 PM

     I wanted to take the time and thank you for your business. I looked into the last repair and the coupons sent out by our dealership and it appears that we did NOT give you any coupons for the wipers seeing as the coupons were sent out shortly after your visit. I will be more then happy to give you a credit for the difference in coupon on your next visit. I do hope to see you in for your future service and hope to provide excellent service. Please feel free to contact me as needed. 



                                                                 Carlos Velasco
                                                                Service Manager
                                                                 (951)699-6807
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
CB
gravatar
Charles B.
Oceanside, CA
2011 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Courtesy of the employees and timely completion of the work.
Excellent!!!
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
MM
gravatar
Marcia M.
Temecula, CA
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Helpful Staff
Friendly, helpful staff. I do most of my own maintenance. They answered my questions that I had on things that I take care of on the car
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
Cliente verificado
Winchester, CA
2011 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/19/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service, though expensive
Service is excellent, but it was pricey, very pricey.
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
CT
gravatar
Clark T.
Menifee, CA
2014 Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/19/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Overpriced Service.
They charge over $100.00 dollars for a radiator flush, then charge an extra $25.00 for 1 gallon of anti freeze.
Talk about ripping off the customer.
No Recomendado
CARLOS V., Service Manager de Temecula Hyundai respondió el 10/19/2017 02:38 PM

Mr. Tarpley,

        I understand your frustration with the cost of the services provided on your vehicle at the last service visit. We strive to be competitive with other dealers around the area and pride ourselves in the service we provide. I wanted to reach out to you and see if there is anything I can do to assist with keeping you as a happy customer. I have looked into your history and noticed you a very loyal to our company and we want to continue our relationship with you. Please contact me if there is anything I can do for you.

Carlos Velasco
Service Manager
(951) 699-6807 

Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
Cliente verificado
Temecula, CA
2001 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/19/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Room for Improvement
Good service and parts standards; room for improvement.
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
RC
gravatar
Roaslind C.
Aguanga, CA
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/17/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
closest dealership to us
We purchased our Tucson from La Quinta, and they were great. But it is an hour and a half drive to get there, so I take the vehicle to Temecula Hyundai. They are fine also.
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
Cliente verificado
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/16/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Temecula Hyundai Service
Close to work and they provide a shuttle to my work. Work performed quickly.
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
HG
gravatar
HAROLD G.
2016 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
my first attempt on resolving a problem the service man did not follow thru
my second time to resolve this problem Carlos a service man was excellent. I have had other dealings with Carlos. As long as Carlos stays with Temecula Hyundai I will continue to do business there
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
YR
gravatar
Yvonne R.
Temecula, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The employees are very professional and let me know about what my car needs.
Excellent
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
LM
gravatar
Linda M.
Sun City, CA
2012 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/10/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Carlos was great. He kept me up to date on work being done and was always courteous and helpful.
The engine had to be replaced in my vehicle with less than 70,000 miles. It took them approximately 50 days to complete the repairs because of the approval process thru Hyundai and getting parts. Just seems like a very long time.
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
Cliente verificado
Murrieta, CA
2015 Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Forgotten in waiting room
I was in the waiting room for 4 hrs. No one came to tell me my car was ready. I finally got tired of waiting and couldn’t understand what was taking so long. I checked and found out they said they didn’t know I was in the waiting room. I told them on arrival I would be waiting. They also said they left a message on my phone about 45 mins prior. NO message! Unacceptable! I wasted an entire afternoon for service that should have taken about 1 hr.
No Recomendado
Charles S N., Director of Operations de Temecula Hyundai respondió el 10/10/2017 11:56 AM

Thank you for speaking to me today and accepting our apology.

We value your business and assure you this won't happen again.

Enjoy your day,


Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
Cliente verificado
Menifee, CA
2002 Hyundai Accent
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Vehicle not fixed by 3rd visit
Not happy with their problem solving.
No Recomendado
Charles S N., Director of Operations de Temecula Hyundai respondió el 10/10/2017 11:57 AM

Please contact me so we can discuss what happened.

Thank you,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
RP
gravatar
Ricardo P.
Temecula, CA
2016 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2017
cliente verificadoCliente Verificado
Categoría: Service
2016 Hyundai Sonata
They worked on that vehicle inmediately and was able to wait to be completed, probably about 45 minutes. Great job with my 2016 Hyundai Sonata
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
KN
gravatar
Kathryn N.
Fallbrook, CA
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Short and Sweet
Everybody at Hyundai Temecula were nice and professional I came in for the compressor on my A/C to be replaced under warranty, and was not pressured for any other services.
Recomendado
Empleados con los que trabajó
avatar
CARLOS VELASCO
Service Manager
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.