CARLOS VELASCO

I would like to extend my apologies for your last couple of service visits. We try and make sure we shuttle whomever as soon as possible. We have recently started to use "lyft" as a company to drop people off and pick up as well. Please feel free on your next service to ask if we can call a "lyft" and we will be more then happy to take you and also pick you up. On behalf of our entire service team we thank you for your business and apologize for any inconvenience we may have caused. 

I wanted to take the time and apologize for the issues on your last service. As I looked over your paperwork I did see the charge for the car was but also saw that we put a $10.00 discount. We do the charge and discount so we can keep track of our washes. As far as the tire pressure I can completely understand and there are no excuses on not setting pressures. I thank you for the feedback as its the only way for us to fix the issues that are made. If you have any questions or need any assistance on your vehicle or questions on paperwork please feel free to contact me. 


                                                                 Carlos Velasco
                                                                Service Manager 
                                                                (951) 699-6807

        I wanted to apologize for the inconvenience we have caused you and the vehicle with a oil leak. We are more then happy to assist with anything you may need to compensate for the issues. Please feel free to contact us on what we can do to help. It is not normal practice for us and we are very sorry for how we returned your vehicle to you. Please feel free to call or email us to see what we can do to help the situation. Thanks and hope you have a great weekend.

                                                           Carlos Velasco
                                                          (951)699-6807
                                               Cvelasco@temeculahyundai.com