CP

Cole Patterson

Service Advisor
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(775 reviews)
79

SL
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SCOTT L.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2021
cliente verificadoCliente Verificado
Categoría: Service
Blazing fast oil change
Crew had my truck in and out in about 30 minutes. Much appreciated as I had just left a busy 24hr shift.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/01/2021 03:17 PM

Scott, thank you for the fantastic review! We can't always promise 30 minute oil changes, but we're very glad when we are able to do them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

LD
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LINDA D.
Newman Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2021
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Always helpful and friendly. Make appointment and work is done
The car is maintained and I like getting the car wash.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/01/2021 03:10 PM

Linda, thank you for the excellent review! We're so glad that you had a smooth and friendly service experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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DAVID W.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2021
cliente verificadoCliente Verificado
Categoría: Service
Speedy service
Brought my pickup in for an oil change and tire rotation and they discovered I had a seized brake caliper. They had the parts in hand and I had my pickup back in just a few hours.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/25/2021 03:20 PM

David, thank you for the 5 star review! Finding unexpected issues are never a fun outcome for a service appointment, but we're glad that we were able to identify and fix the issue quickly! Making sure that you are safe on the road is our number one priority! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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MICHAEL L.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2021
cliente verificadoCliente Verificado
Categoría: Service
Always the same
Always the same great service!!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/22/2021 10:14 AM

Michael, thank you for the 5 star review! We're fine being predictable - as long as it's predictably good! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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WILLIAM A.
Saint Maries, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2021
cliente verificadoCliente Verificado
Categoría: Service
1 st service
every one at mike white ford are awesome very kind and understanding of all my questions
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/19/2021 01:49 PM

William, thank you for the 5 star service! Thank you for giving us a change with your first service! We're so glad that you had a great experience with our team! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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WILLIAM G.
Newman Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2021
cliente verificadoCliente Verificado
Categoría: Service
Prompt service
Did a good job. Did oil change quickly and got me on my way
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/18/2021 03:22 PM

William, thank you for the 5 star review! We're so glad that your oil change was successful and smooth! It was a pleasure serving you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Empleados con los que trabajó

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WILLIAM B.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2021
cliente verificadoCliente Verificado
Categoría: Service
??
Great service as usual!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/18/2021 03:22 PM

William, thank you for the great review! We're so glad that you had a great service experience! It was a pleasure serving you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Dalton Gardens, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/17/2021
cliente verificadoCliente Verificado
Categoría: Service
No washer fluid top off at time of oil change?....
I was sure I was told that my washer fluid was topped up at the time of my oil change however it was not and I was empty, found out the following day.
Seems like a pretty simple service that the dealership should be providing, esp in winter
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/22/2021 03:10 PM

Anonymous, thank you for reaching out to us. We're so glad that we were able to figure out the issue and what happened. We look forward to serving you again in the future.

Empleados con los que trabajó

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STEVEN O.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2021
cliente verificadoCliente Verificado
Categoría: Service
Getting better over the years
I’ve seen a lot of change for the better since Mike took over. Keep up the great work.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/17/2021 03:00 PM

Steven, thank you for the 5 star review! We've put in a lot of work and we're so glad that you've noticed a positive difference! We will continue to work on continuously improving in every way that we can! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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JAMES S.
Post Falls, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/16/2021
cliente verificadoCliente Verificado
Categoría: Service
Oklahoma hange and time rotate
Since Mike White bought out this ford dealer the service department has been great they even helped me with my bumper Issum. I would not have a Problem recommending this place.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/17/2021 02:53 PM

James, thank you for the fantastic review! We're so glad that you've had multiple good experiences with our service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2021
cliente verificadoCliente Verificado
Categoría: Service
Good srevice
Good customer service ..willing to listen to and address any concerns I have with my vehicle.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/15/2021 05:00 PM

Anonymous, thank you for the good review! Listening to our customers is something that we take quite seriously - you know your vehicle and you know it better than anyone else! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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LEE P.
Newman Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2021
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service
The time in the lobby was a little longer than expected but the service made up for the extra time. The waiting area is socially distanced, there are comfortable chairs, and coffee/water. The service department staff was friendly and efficient. They didn't try to sell me extras but did find a potential warranty issue that I hadn't noticed prior to the service appointment. I am very happy with my experience.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/15/2021 04:57 PM

Lee, thank you for the great review! We're so glad that you were comfortable and relaxed during your service visit! Your happiness and comfort is always our primary concern! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

MC
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MICHAEL C.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2021
cliente verificadoCliente Verificado
Categoría: Service
Perfect oil change - in and out
I dropped off my Expedition on time and they were done with the oil change and inspection in 45 minutes, earlier than planned. I also got a free gather on the parts department because theybdid not know how to use my Ford rewards points to buy it. Rather than keep me waiting while seeking an answer, they gifted it to me. It is my first Ford hat. I love it. Thank you.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/15/2021 04:57 PM

Michael, thank you for the fantastic review! Perfect is high praise and we really appreciate it! Enjoy that hat! We hope you wear it with pride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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JEFF Y.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2021
cliente verificadoCliente Verificado
Categoría: Service
Great support at counter and excellent work on car
My experience was great you listened to what I had to say and the technicians fixed all the issues and updated items needed.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/08/2021 02:41 PM

Jeff, thank you for the great review! Our customers are our most important people, so listening to our customers is critical! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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VICKI H.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2021
cliente verificadoCliente Verificado
Categoría: Service
Regular service
Courteous and speedy. They take good care of their customers.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/04/2021 03:01 PM

Vicki, thank you for the 5 star review! Courteous and speedy are two of our most important goals for every service experience! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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MARIE S.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2021
cliente verificadoCliente Verificado
Categoría: Service
Very clean
Fixed my problem, very happy
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/04/2021 02:46 PM

Marie, thank you for the 5 star review! We're so glad that we were able to take care of your Mustang and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

CM
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CAREY M.
Priest River, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2021
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
The service guys at Mike White Ford are always great! Fast, friendly service with reasonable prices. Cole and Tyler are the best! Thank you!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/02/2021 03:44 PM

Carey, thank you for the great review! We're so glad that you had such a pleasant experience with our service team! We'll be sure to pass along your kind words to both Cole and Tyler! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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YVETTE A.
Ritzville, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2021
cliente verificadoCliente Verificado
Categoría: Service
Great service
My vehicle was in on time and I got a ride to work. Very efficient and great job completed on time. My car goes no where else for servicing.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/02/2021 02:56 PM

Yvette, thank you for the great review! We're so glad that we were able to take care of your vehicle and make sure that you were still able to get where you needed to! We're very proud to be your first stop. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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MEG H.
Spokane, WA
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2021
cliente verificadoCliente Verificado
Categoría: Service
quality of customer service
great customer focused service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/01/2021 02:44 PM

Meg, thank you for the great review! We're so glad that you had a good experience with our team! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JD
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JOHN D.
Priest River, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/28/2021
cliente verificadoCliente Verificado
Categoría: Service
Excellent service.
I will have to say I have never had a bad experience at the dealership.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/29/2021 03:31 PM

John, thank you for the excellent review! We're very proud that you've had only good experiences with us - we promise to work hard to keep up that excellent record! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.