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CODY HALE

Shottenkirk Hyundai Granbury

Calificación General

4.7

(18 reviews)

84

Reseñas de CODY HALE

Cliente verificado

Keene, TX

2021 Hyundai Palisade

03/07/2022

Tipo de Servicio: Repair

Cliente Verificado

7

Categoría: Service

Service work was great.

No concerns about service personnel. Very friendly and accommodating.

BRIAN T. de Shottenkirk Hyundai Granbury respondió el 03/25/2022 04:11 PM

On behalf of Shottenkirk Hyundai I would like to thank you for servicing your 2021 Palisade with us. We take these surveys very seriously and we appreciate your comments. We strive to be 5 stars and anything less, we will take these comments and learn from our mistakes and become better. Would you mind giving me a call to discuss your comments? Thank you once again and we look forward to doing business with you in future.

Brian Thompson
817.279.5817

Empleados con los que trabajó

Cliente verificado

Granbury, TX

2016 Hyundai Tucson

02/21/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

great service

service department is staffed with quality dependable professionals

SIMONE M., Service Manager de Shottenkirk Hyundai Granbury respondió el 02/23/2022 12:06 PM

Thank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830

Empleados con los que trabajó

JC

Joan C.

Cresson, TX

2013 Hyundai Tucson

02/17/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Vehicle repair

Good communication, efficient, friendly, courteous, considerate. The service manager was able to give me a discount on repair costs because he noticed I may be in an age group that qualified me for the discount.

SIMONE M., Service Manager de Shottenkirk Hyundai Granbury respondió el 02/17/2022 08:01 AM

Thank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830

Empleados con los que trabajó

DS

Deborah S.

Granbury, TX

2020 Hyundai Sonata

02/14/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service on a great product

Everyone at this location is very friendly and helpful. This is our 3rd Hyundai and probably will not be our last.

SIMONE M., Service Manager de Shottenkirk Hyundai Granbury respondió el 02/15/2022 09:02 AM

Thank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830

Empleados con los que trabajó

MC

Michael C.

Granbury, TX

2018 Hyundai Elantra

02/10/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

HAPPY CUSTOMER

my experience with shottenkirk hyundai has been exceptional service people are top notch. I'm happy customer for life.

SIMONE M., Service Manager de Shottenkirk Hyundai Granbury respondió el 02/11/2022 02:14 PM

Thank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830

Empleados con los que trabajó

NV

Niza V.

Granbury, TX

2016 Hyundai Tucson

01/10/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Khristian v

I really appreciate Ryan lamb
He always gives amazing Service and thank you to the mechanic too

SIMONE M., Service Manager de Shottenkirk Hyundai Granbury respondió el 02/02/2022 07:06 AM

Thank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830

Empleados con los que trabajó

LB

Loren B.

Cleburne, TX

2021 Hyundai Tucson

01/06/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Satisfied Service

Ryan lamb service advisor listened and wrote down all my concerns. He went over our conversation making sure everything was covered about my concerns. Once my Tuson was finished he explained each item addressed. Getting rare seeing someone going the extra mile. Each Hyundai I purchased from a dealership was due to the service Department. Salespeople come and go but the service department is always there. Well done

SIMONE M., Service Manager de Shottenkirk Hyundai Granbury respondió el 02/02/2022 07:11 AM

Thank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830

Empleados con los que trabajó

AW

Arthur W.

Cleburne, TX

2021 Hyundai Sonata

12/27/2021

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Service advisor

Very plesant experience with the service advisor.

SIMONE M., Service Manager de Shottenkirk Hyundai Granbury respondió el 02/02/2022 07:19 AM

Thank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830

Empleados con los que trabajó

Cliente verificado

Rainbow, TX

2015 Hyundai Sonata

12/20/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

no complaints. courteous. fair price.

good experience. fair price. courteous personnel.

SIMONE M., Service Manager de Shottenkirk Hyundai Granbury respondió el 02/02/2022 12:00 PM

Thank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830

Empleados con los que trabajó

AB

Amy B.

Stephenville, TX

2011 Hyundai Sonata

12/20/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Motor replacement

Ryan was who I dealt with during my visit. He was so kind and helpful. He answered all of my questions.

SIMONE M., Service Manager de Shottenkirk Hyundai Granbury respondió el 02/02/2022 12:00 PM

Thank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830

Empleados con los que trabajó

KS

Kevin S.

Stephenville, TX

2017 Hyundai Sonata

12/15/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

I received excellent service!

I have been using Shottenkirk Hyandai Granbury for over a year now and they have always taken really good care of my car. They have knowledgeable and friendly technicians who always explain exactly what they are doing with the car. Thank you so much!

SIMONE M., Service Manager de Shottenkirk Hyundai Granbury respondió el 02/05/2022 11:08 AM

Thank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830

Empleados con los que trabajó

WW

Winter W.

Granbury, TX

2013 Hyundai Tucson

11/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Service was awesome

I have zero complaints about visit to shottenkirk Hyundai. The whole service team made me feel very welcome. I was in quickly and out quickly. Highly recommend!

Empleados con los que trabajó

Cliente verificado

Granbury, TX

2021 Hyundai Kona

11/20/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Service

Had wonderful service. They were able to fix my audio and were very kind.

Empleados con los que trabajó

AS

Aaron S.

Granbury, TX

2017 Hyundai Santa Fe Sport

11/18/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent service department!

The service department has taken good care of me for years! Could not be more happy about my experiences.

Empleados con los que trabajó

GS

Gina S.

Granbury, TX

2019 Hyundai Tucson

11/03/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great Service Department

I took my SUV for an oil change and found out there was a recall on my vehicle. The service department had the part in stock and took care of the recall right then. The service tech was very friendly and most helpful, so I will continue to do business with them!

Empleados con los que trabajó

MJ

Mahogany J.

Fort Worth, TX

2013 Hyundai Veloster

10/08/2021

Tipo de Servicio: Repair

Cliente Verificado

0

Categoría: Service

Communication

Bad communication after service led to a misunderstanding

SIMONE M., Service Manager de Shottenkirk Hyundai Granbury respondió el 10/09/2021 08:45 AM

I have a call into mr. Jenkins to see where the communication break down occured. text is the method we use when we can not get a hold of our customers. I have made a note on Mr. Jenkins file he only perfers phone calls. When I speak to mr. Jenkins, I will update surecritic

Simone Madtes
Service Manager
817 279 5830
smadtes@mikebrownauto.com

Empleados con los que trabajó

JM

James M.

Granbury, TX

2014 Hyundai Elantra Coupe

09/27/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Shottenkirk Hyundai Granbury TX

Service Representative Jessica Kirksey is always prompt, informative and provides excellent Customer Service. The technicians who work on my car are Excellent and very timely and efficient in completing service work.

Empleados con los que trabajó

NM

Naomi M.

Walnut Springs, TX

2017 Hyundai Santa Fe Sport

09/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Excellent Service

Service department is the best keeping me informed of what was being done on my Santa Fe while I waited for service to be done!

Empleados con los que trabajó

Mostrando todos 18 Reseña

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.