CB

CHERYL BUCK

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(934 reviews)
100

TM
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Timothy M.
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
oil change
Got me in and out quick even though I didn't make an appt
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/25/2018 02:55 PM


 Thank you for your kind words describing your service experience with us.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

JP
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Jeffrey P.
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thorough, friendly, honest.
Another easy convenient visit for my oil change and tire rotation.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/25/2018 02:21 PM


Thank you for taking the time to share your service experience with us and your continued loyalty to Genesis of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

SS
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Sandra S.
Elkton, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Life with a Hyundai
Great service as always. Fast dependable service. In the past I always quit using the dealerships service department as soon as the warenty was up. Not this time .My hyundai is almost ten years old and has never been serviced any place but your dealership. You prices are competitive, and your service personel are RIGHT ON> Many thanks
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/24/2018 12:29 PM


 Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

RO
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Randall O.
Saint Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thoughtful
Thoughtful
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/24/2018 06:26 AM


 Thank you for your continued loyalty and for the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

JS
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Janet S.
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
JEANNE couldn’t have been any nicer. She made my experience painless.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/22/2018 11:28 AM


 Thank you for sharing your experience with us. Our service team enjoys hearing how we are doing and are committed to customer satisfaction.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Ponte Vedra, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/20/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Don't know what u mean
Polite employees, fast service, free car wash
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/22/2018 05:45 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

GH
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George H.
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/20/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service, fast and efficient.
five stars all the way.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/22/2018 05:44 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Ponte Vedra, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/19/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service people
The service people were very nice and had the car ready sooner than I was originally told.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/19/2018 12:59 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

GW
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Gary W.
Roscoe, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thanks for taking good care of car.
We come to St. Augustine each winter and have our car serviced before we head home. You have always been accommodating and efficient in servicing our car. We are very satisfied with the service dept.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/19/2018 06:01 AM


 Thank you for sharing your service experiences with us. Our service team enjoys reading your kind words. Have a safe trip back home and we shall see you next year.


It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Saint Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
"Best Service Team around"
As always, the service team is top notch here. I have purchased several cars from Hyundai of St. Augustine and it is all because i stopped there for service once before i was a customer and I was so impressed with the service that i became a customer knowing that i would be in great hands with the service team which is who you will see more often after the purchase. Highly recommend this team.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/19/2018 05:58 AM


 Thank you for taking the time to share your kind words with us. Our service team is dedicated to providing the best service experience we possibly can and enjoys reading how we are doing. We are truly blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

PR
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Pamela R.
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Still the Best!
My recent maintenance check and oil change was quick and efficient - and that's the way all of our interactions with this Hyundai dealership have been over the course of having 7 different vehicles from them!!!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/18/2018 02:00 PM


 We greatly appreciate you taking the time to share your experiences with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

JB
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Janet B.
Ponte Vedra Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Dept. Sheryl is excellent. I travel just under 30,000 a year and need my car in tip top shape!
Very accommodating and honest.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/18/2018 12:24 PM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine. We agree, Cheryl is a tremendous asset to our service team.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

IN
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Ingeborg N.
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Inge Nierenberg
Fast and efficient service always.
Friendliness and professionalism of all staff. especially Cheryl Bock, my service advisor.
It was a stormy, rainy day, even the car wash person greeted me as I arrived for my appointment.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/18/2018 05:56 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

JS
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Janet S.
Palm Coast, FL
2012 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
the people that work in st.augustine
above
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/15/2018 06:00 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

EL
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Eduardo L.
Saint Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Dept is the Best
Happy to bring my used 2007 Hyundai Elantra to Hyundai of St. Augustine for service and oil change. The price for my service was competitive and I always use original parts. I was offered a loaner car and a beverage. Love it here.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/15/2018 05:57 AM

Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St. Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

MS
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Mitchell S.
Saint Augustine, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great dealership
I always have a positive experience at this dealership. From the owner to sales to the service department, they are always pleasant and pressure free. This is what sets them apart from other dealers. No hassle, just professional courtesy. The service department is so good and so busy it takes weeks to get an appointment, even for a simple oil change. That speaks loudly to their quality. I just wish they would build ten more bays!!!!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/12/2018 07:06 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

JC
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James C.
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Nice visit.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/11/2018 02:20 PM


 We thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Saint Augustine, FL
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/11/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
shouldn't take 2 plus hours to change the oil when you have an appointment time
Usually it doesn't take this long
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/12/2018 02:59 PM

Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic amount of time it took to service your vehicle, we were unfortunately having Internet problems. We appreciate you and value your time and continued loyalty to Hyundai of St. Augustine. Cheryl, your service advisor will be reaching to you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/15/2018 05:50 AM


 Thank you for speaking with Cheryl and your continued loyalty to Hyundai of St Augustine. Once again, we are sorry for any inconvenience we may have caused and appreciate your understanding. We are committed to providing our guests with the service experience we pride ourselves on.


It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

CB
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Charles B.
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The Usual, Excellent
In and out on time at a fair price.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/10/2018 12:31 PM

Thank you for taking the time to share your service experiences with us and happy new year.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

WH
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William H.
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
personal service
very accommodating and thorough
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/10/2018 06:10 AM

We greatly appreciate your continued loyalty and kind words. Happy new year!

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.