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CHERYL BUCK

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(934 reviews)
100

Reseñas de CHERYL BUCK

PY
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Patricia Y.
St. Augustine, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/16/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service. Friendly , always helpful and explaining any problems .
Hyundai should fix acceleration problem on the Tuscon .
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/16/2017 01:58 PM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
KM
KEITH MONDELLO
FL
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Frank L.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change at Hyundai
Look, I don't do reviews This country is crazy with wanting reviews.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/15/2017 01:27 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
IK
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Isobel K.
Palm Coast, FL
2011 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2017
cliente verificadoCliente Verificado
Categoría: Service
Check up after repairs by Calibar
Service excellent. Personal attention from dept manager
I have always received prompt courteous an efficient service
Recomendado
Empleados con los que trabajó
CB
CHERYL BUCK
LL
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Levit L.
Palm Coast, FL
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Elantra Service
The service department is an outstanding The service advisors really nice
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/15/2017 05:45 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
MB
MARK BOSWELL
BW
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Boyd W.
Saint Augustine, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Personal attention
The personnel are very attentive. Good and timely service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/12/2017 06:44 AM

 We thank you for taking the time to share your kind words describing your service experience and your continued loyalty to Hyundai of St. Augustine.

 Thank you to all of your wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
Cliente verificado
Apopka, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Stewdo
Great Customer Service!!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/12/2017 06:41 AM

 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 Thank you to all of your wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
KM
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KEVIN M.
2013 Hyundai Elantra Gt
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Did not rotate the tires correctly
Directional tread requires that tire tread 'face' forward. The tires are marked for this but after my most recent service two of the tires were facing backward resulting in excessive road noise.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/12/2017 06:53 AM

Thank you for taking the time to share you last visit with us. Our deepest apologies for the uncharacteristic level of service you received. Cheryl will be following up to make this right for you. Please reach out to me personally if I may be of further assistance.

Sincerely,
Joe King
Service and Parts Director
JoeKing@hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/12/2017 11:23 AM

 Thank you for speaking with Cheryl today. We appreciate your understanding and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
MD
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Michael D.
West Grove, PA
2017 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
People matter
Love the fact you are treated as a person not as a number.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/09/2017 06:00 AM

 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine. Please let us know how we can earn that 5th star on your next visit.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
MB
MARK BOSWELL
PS
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Peter S.
Saint Augustine, FL
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convenient and trustworthy
Ditto
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/09/2017 05:56 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
MB
MARK BOSWELL
Cliente verificado
Jacksonville, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Just a great place
SAA
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/08/2017 06:55 AM

 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Service Satisfaction Service Center for the 4th Straight Consecutive Quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
IK
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Isobel K.
Palm Coast, FL
2011 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2017
cliente verificadoCliente Verificado
Categoría: Service
Check up after repairs by Calibar
Service excellent. Personal attention from dept manager
I have always received prompt courteous an efficient service
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/07/2017
Tipo de Servicio: Repair
Categoría: Service
In general my experience has been good but the idling speed requires further attention
My car was brought in by Calibar who were repairing it. I am not satisfied with the idling speed and plan to bring the car back
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/09/2017 01:34 PM

Thank you. But at the request of the body shop, we only reset the SRS module. It would be our pleasure to take a look at any other issues you are having. Please let me know if I may be of any assistance.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
TO
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TOMMY O.
2016 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Atmosphere, people and services.
Great
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/05/2017 11:50 AM

 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th Straight Quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
MB
MARK BOSWELL
KG
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KEVIN G.
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They care
Perfect
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/03/2017 12:35 PM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th Straight Quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
RL
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Roger L.
Satsuma, FL
2013 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service employees
Absolutely, I've owned many vehicles and know what I need. I would buy here again just because of the service department!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/02/2017 02:21 PM

We appreciate you sharing your kind words with us and your continued loyalty to Hyundai of St Augustine. Cheryl is a valuable member of our service team, well done Cheryl.

 Thank you to all our guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th Straight Quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
JC
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John C.
St. Augustine, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great, friendly service.
Your service dept. is on time, easy to schedule, everything is explained, and the car is returned neat and clean.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/02/2017 05:43 AM

 We sincerely appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our guests for making us the #1 Hyundai Customer Service Satisfaction Dealership for the 4th Straight Quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
AR
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Avelino R.
Palm Coast, FL
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/30/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Santa Fe 2012 Support
Excellent job..
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/01/2017 06:28 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
KJ
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Kenneth J.
Palm Coast, FL
2016 Hyundai Accent
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/27/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
read my statement
read my statement
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/28/2017 12:43 PM

Thank you for taking the time to share your service experience with us. Our apologies, it is never our intention to upset any of our guests. It would be a disservice if we didn't let you know about needing your tires rotated.   If I can make you happy by taking care of the tire rotation, it would be my pleasure.  Please feel free to contact me personally.

Sincerely,
Joe King
Service and Parts Director
904.797.7800 Ext.120
joeking@hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
WM
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Warren M.
Palm Coast, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They are very friendly and helpful.
I would recommend them to family and friends.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/27/2017 01:24 PM

 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Customer Satisfaction Hyundai Service Center for the 4th straight quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
JF
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James F.
St. Augustine, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service
Cheryl Buck always the best service
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/27/2017 01:22 PM

 We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Customer Satisfaction Hyundai Service Center for the 4th straight quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
KM
KEITH MONDELLO
FF
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Frank F.
Palatka, FL
2007 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
car wash and refreshments
Great service
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/26/2017 02:01 PM

 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. 

 Thank you to all of our wonderful guests for making us #1 Customer Satisfaction Service Dealership for the 4th straight quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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