CA

Cheyanna Angevine

Service Advisor
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(600 reviews)
78

JR
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James R.
Sun City West, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very accommodating
Cyeyanna knows me when I drive in and has always taken great care of all my car needs.
Recomendado
Empleados con los que trabajó

AS
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Art S.
Beaumont, CA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance
Great service overall..Rven though they forgot to wash my car this time...
Recomendado
Empleados con los que trabajó

TS
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Tyler S.
Surprise, AZ
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2020
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
I was contacted by Cheyanna shortly after leaving a review about my bad experience. She then asked me to come in and get my car cleaned and an oil change free of charge (which was promised to me at first but I never got it). All while she had a very positive and helpful attitude we came to a great solution and my 2 star went to a 5 star. I would recommend to everyone.
Recomendado
Empleados con los que trabajó

TS
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Tyler S.
Surprise, AZ
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2020
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
I was contacted by Cheyanna shortly after leaving a review about my bad experience. She then asked me to come in and get my car cleaned and an oil change free of charge (which was promised to me at first but I never got it). All while she had a very positive and helpful attitude we came to a great solution and my 2 star went to a 5 star. I would recommend to everyone.
Recomendado

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/13/2020
Tipo de Servicio: Repair
Categoría: Service
False claims
Receipt stated the interior of my vehicle was cleaned, it most definitely was not cleaned up as a “perk” of using a Hyundai dealership for my recalls.
No Recomendado
Cheyanna A., Business Development Coordinator de Ken Garff Hyundai Surprise respondió el 03/13/2020 04:44 PM

 

Thank you for filling out this survey  and sharing with us your experience you had with myself Cheyanna and our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. Feel free to contact me at 623-214-4129 I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs. 

Cheyanna Angevine
Business Development Coordinator
623-214-4100 Ext 4154
Empleados con los que trabajó

ME
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Maria E.
Waddell, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
This is the third time that my vehicle has gone to Rodeo for routine service. Each time I received excellent service. This last time, my vehicle required follow up service after an oil change. Rodeo was prompt to respond to resolve this small issue.
Recomendado
Empleados con los que trabajó

Cliente verificado
Buckeye, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My Visit
Rodeo Hyundai always treats me with respect. The work is done promptly. The service person always keeps me informed as to what is going on and if something additional is identified.
Recomendado
ALICE G. de Ken Garff Hyundai Surprise respondió el 03/13/2020 10:29 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

AM
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Andrew M.
El Mirage, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Amazing
Service was great
Recomendado
ANTONIO C. de Ken Garff Hyundai Surprise respondió el 03/11/2020 02:11 PM

Hi Andrew, I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure my team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your vehicle in the future and earn a 5 star rating!

-Antonio Clara

Empleados con los que trabajó

ED
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Eddie D.
Surprise, AZ
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2020
cliente verificadoCliente Verificado
Categoría: Service
Cheyanna was a great help.
Cheyanna is great.
Recomendado
Empleados con los que trabajó

RV
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Ronald V.
Litchfield Park, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Excellent service and wonderful waiting room.
Recomendado
Empleados con los que trabajó

FN
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Frances N.
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Always excellent service.
Recomendado
Empleados con los que trabajó

TW
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Tom W.
Sun City West, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/04/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
I. Was well pleased
They at hyundia have always done a fine job
Recomendado
Empleados con los que trabajó

ED
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Eddie D.
Surprise, AZ
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2020
cliente verificadoCliente Verificado
Categoría: Service
Cheyanna was a great help.
Cheyanna is great.
Recomendado

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/03/2020
Tipo de Servicio: Maintenance
Categoría: Service
You don’t want me to leave a review
.
No Recomendado
Cheyanna A., Business Development Coordinator de Ken Garff Hyundai Surprise respondió el 03/03/2020 03:31 PM

Thank you for your time by sharing with us your experience you had with myself Cheyanna and our team. I want to personally reach out to you, I am very sorry to hear that your last experience with us was not a great one. It is always our goal to provide the very best service with that being said I am disappointed to hear that this visit did not provide such experience. I hope to speak to you to resolve this issue in the near future. Feel free to contact me at 623-214-4129. I will be contacting you shortly to resolve this issue

Cheyanna Angevine
Business Development Coordinator
623-214-4100 Ext 4154
Empleados con los que trabajó

GG
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Gregory G.
Peoria, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Experienced, respectful, no pressure sales staff.
At other dealerships one often feels like the sales staff is ready to pounce as soon as you arrive! Rodeo Hyundai let us browse, answered our questions, took us for a test drive out to our home to make sure our new car would actually fit into our cramped garage! The process of handling our trade-in, acquiring our registration & plates, scheduling maintenance was effortless for us! Thank you!
Recomendado
Empleados con los que trabajó

Cliente verificado
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Customer Service/Servicewriter (Cheyanna) addressed my concerns whether I had a scheduled service appt or not. Refreshing to receive this level of service. Definitely will continue to receive my patronage!!
Recomendado
ANTONIO C. de Ken Garff Hyundai Surprise respondió el 03/02/2020 10:27 AM

Hello, I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure my team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your vehicle in the future and earn a 5 star rating!

-Antonio Clara

Empleados con los que trabajó

FB
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Frank B.
Goodyear, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Happy Equus owner.
As always, a most positive experience!!!
Recomendado
ANTONIO C. de Ken Garff Hyundai Surprise respondió el 02/28/2020 01:09 PM

Hi Frank, I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure my team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your vehicle in the future and earn a 5 star rating!

-Antonio Clara

Empleados con los que trabajó

JM
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Jacob M.
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
The service employee that helped me gave me great service
Recomendado
ANTONIO C. de Ken Garff Hyundai Surprise respondió el 02/28/2020 08:29 AM

Hi Jacob, I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure my team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your vehicle in the future and earn a 5 star rating!

-Antonio Clara

Empleados con los que trabajó

Cliente verificado
Buckeye, AZ
2020 Hyundai
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Superior Car Service
Rodeo Hyundai provided excellent service for my new vehicle and of course they were great when I bought the new Venue from them.
Recomendado
ANTONIO C. de Ken Garff Hyundai Surprise respondió el 02/28/2020 08:40 AM

Hello, I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure my team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your vehicle in the future and earn a 5 star rating!

-Antonio Clara

Empleados con los que trabajó

AB
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Amanda B.
Surprise, AZ
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/19/2020
cliente verificadoCliente Verificado
Categoría: Service
Great Service, Close to Home
We had great service with the service deparment. They really care about their customers. They is very professional and told us about a discount on oil changes. We got a discount when we purchased three oil changes. The service writer also got us a shuttle ride, so we didn't have to wait at the dealership.
Recomendado
Empleados con los que trabajó

AB
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Amanda B.
Surprise, AZ
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/19/2020
cliente verificadoCliente Verificado
Categoría: Service
Great Service, Close to Home
We had great service with the service deparment. They really care about their customers. They is very professional and told us about a discount on oil changes. We got a discount when we purchased three oil changes. The service writer also got us a shuttle ride, so we didn't have to wait at the dealership.
Recomendado

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/18/2020
Tipo de Servicio: Repair
Categoría: Service
Great Service, Close to Home
We had great service with Cheyanna Angevine. She really cares about her customers. She is very professional and told us about a discount on oil changes. We got a discount when we purchased three oil changes. She also got us a shuttle ride, so we didn't have to wait at the dealership.
Recomendado
Cheyanna A., Business Development Coordinator de Ken Garff Hyundai Surprise respondió el 02/19/2020 08:24 AM

Thank you for your time by sharing with us your experience you had with Antonio and our team. I want to personally reach out to you, I am very sorry to hear that your last experience with us was not a great one. It is always our goal to provide the very best service. With that being said I am disappointed to hear that this visit did not provide such experience. We hope to speak to you to resolve this issue in the near future. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your  in the future and earning a 5 star rating!

Empleados con los que trabajó

LJ
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Lynn J.
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They listen
Everyone is cordial and helpful. All my experiences have been good.
Recomendado
Cheyanna A., Business Development Coordinator de Ken Garff Hyundai Surprise respondió el 02/21/2020 03:28 PM

I wanted to reach out to you Lynn and thank you for taking the time to complete this survey. I work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I also reached out to my team to share your feedback! Our team here at Rodeo Hyundai appreciates you as well as your business; we look forward to servicing your Veloster in the future!

Cheyanna Angevine
Business Development Coordinator
623-214-4100 Ext 4154
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.