BEN GIRARD

Thank you for the positive review.

 We are glad to be your Hyundai dealer and we look forward to seeing you and your Accent again next visit.

Michael Southern
Service Manager

Thank you for the wonderful review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to serving you for many years and miles ahead.

Michael Southern
Service Manager

Thank you for the feedback.

Reviewing your most recent service visit, we did recommend you be aware of the wear on the rear brake pads.  The inboard pad measured at 3.0mm which is just the edge of the recommended replacement interval.  At 103,000 miles, it seems fair to say you acheived great wear from those brakes.  As brake pads get thinner they are also less able to disappate heat.  Heat is the enemy of your brakes and on the rear brakes, which use an non-vented rotor, that heat can cause warping of the rotors.  We do recommend replacement of the rear brakes sooner rather than later to avoid the additional cost to replace rear rotors.  It does not take much warpage to make the rear brake rotors too thin to reuse after resurfacing.

We agree that your front brakes were at 50% as noted on the inspection sheet, but we will continue to recommend replacement of the rear brakes to prevent rotor warpage.  Again, over 100,000 miles is fantastic wear from your brakes and replacement now will help you defer the extra cost of having to replace the rotors later.

If you ever have any questions about your service, you are encouraged to ask us immediately.  We have always had an open shop, we are more than willing take you to your car, to show you what we are seeing, and to explain why we are recommending what we and particular service or repairs.

Your  5 years and 100,000+ miles of trouble-free driving, with no repairs except for a couple of light bulbs along the way, it seems fair to say that both you and the car have done well.  We've done our best to help guide you along the way and if you would like to go another 100,000 miles we're still here to help.

Michael Southern
Service Manager

Thank you for the candid feedback.

Of course we never want to have a situation where you have to return immediately after service and certainly we wish tha this visit was a one and done for the fender liner.

Ben will work with you and we will try to make this up to you on a future visit.  We are very sorry this visit did not go as any of us had planned, but we are committed to making this right next time.

Michael Southern
Service Manager

Thank you James.

We are so happy to be your dealership.  Now we all know you were thinking we're #1 and that is how you chose 1 star, but so you know - 5 stars is the good rating, 1 star is the bad rating.

We know what you meant, and we'll look forward to seeing you in your new car next visit.

Michael Southern
Service Manager

Thank you for the great review.

We are happy to be your Equus dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you for the great review and recommendation.

When you're here, you're family.  We are very happy to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Thank you William.

Great review and recommendation for Ben.  We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you Kathryn for the great review and recommendation for Ben Girard.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you Christopher.

Always great to hear from our multiple Hyundai families.  We are very happy to be your Hyundai dealer and we do appreciate you coming all the way up to us for service.

Thank you again for the wonderful review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you for the 5-star review.

We are very happy to be your Genesis dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Thank you Bob.  Wow, what a review.

I would like to share with you that so far, our experiments to clone Ben have been unsuccessful, something in the ingredients we think. Well, we'll have you stick with Ben until our experiment works, in the meantime, please accept a heartfelt thank you from all of us, we are lucky to have you for our guest.

Michael Southern
Service Manager

Thank you for the 5-star review and reocmmendation for Ben Girard your advisor.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you for the 5-star review.

We are glad to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager 

Thank you for the excellent review.

We are glad to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager 

Thank you for the great review.

We are glad Ben was able to help and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Great customers.

Thank you John.  It truly is our pleasure to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Thank yo Beth.

We love having you as a customer, thank you for the great review and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Thank you for the 5-star review.

We are lucky to have great customers and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager