ANDREW A MOELLER

Hi Sherry,
 I am truly sorry you had this experience. I apologize for not asking your name I was so focused on getting you taken care of that it slipped my mind. I did apologize that day and yes I did want to talk with my employees so that this did not happen again. It took a little bit of time because I wanted to make sure the guys cleaned your car better this time. Please remember the was is a courtesy and in no way has a bearing on the cost of your oil change. Yes they should have done a better job but when they wash 50 cars a day for people that don't want to be here any longer than they have to mistakes can be made. Again I am truly sorry and If you give us another chance I promise it will be better.
                                                    

Thank you Mr. Hammond,
        I am so glad my guys were able to take care of you in this way I know it's hard to have car problems but to have them when you are out of your enviroment is even worse. Thank you for the kind review and if you ever need us again we will be here.

Mr. Calvin we do not misrepresent. You had a blow out while driving on the highway and there is not a vehicle manufacture out there that warranties tires for that. When you buy a new car you have the opportunity to purchase a road hazard warranty that covers those issues. You drove on the flat tire until there was barley any tire left so there is no way we could tell weather the tire was defective or weather you hit something. I am sorry you feel the way you do and we will always do what we can to take care of a customer but we can only do so much.

Jennifer I am so glad to hear that my people are doing there job well. All of them care and I think that makes the difference. Thank you for the review.

Wow!!! Mr. Burns this is great review thank you so much for taking your time to say these kind words. We look forward to seeing on your next visit.

This is good to hear I know you drive a few miles to come see us so thank you so much for your business and for the great review.

Mrs. Lewis-Allen
      I am truly sorry if they mislead you in finance when they sold you the maintenece package. Those packages are based on you doing your oil changes every 7500 miles so if you do your oil changes say every 4000 you will run out before three years. If there is anything I can do to help let me know I can get you with someone in finance to see if they can help resolve this issure. As a service manager the last thing I want to be is mistrusted so please let me know what I can do. Thanks

It's good to hear from customers to get a feel of what we are doing right or wrong thank you for taking your time to do this review. Thanks

Thank you for taking your time to do this review they mean a great deal to us.

Man Kathleen these are the things I like to hear. Thank you so much for your business and your kind words.

Thank you for the great review it's nice to know my guys are doing a good job and meeting your expectations.

I am truly sorry that there was an issue with your visit, it's good to hear that they fixed it before you left and hopefully they learned from it. Thanks for taking the time to review.

Wow thank you for the great review. We strive for this kind of service everytime and it's nice to hear from a customer. Thank You!

Thomas your words are so inspiring, thank you for that and thank you for your business I hope we can keep this level of service up for many years to come. Thank you

Thank you Aubrey for the good review I will look into the coupon thing you should be getting them. Thanks again.

Thank you Cindy for the good review we work hard for these kinds of reviews, we are not perfect but we sure try. Thanks again.

Thank you so much for the great review there is no better advertising than people hearing from other people. Thank you

Thank you so much for taking the time to review us. We work hard to be the best and input good or bad helps us grow. Thank you.

Thank Jaewood I am so it is so nice to here from a customer who has been coming to this dealership for so long and is still very happy. Thank you for your business.

Samona thank you for your review. It sounds like my guys are doing a great job it helps me so much to recive feedback. Thanks again