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SureCritic / Concesionario Hyundai / Mastrovito Hyundai / ALISSA BROWN
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ALISSA BROWN

Mastrovito Hyundai
I love to make people happy. Whether that's by resolving an issue they had when they came in or adding onto an already great experience they've had with us. When you come to see me, I will treat you like family!
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(9 reviews)
70

Reseñas de ALISSA BROWN

Cliente verificado
New York Mills, NY
2022 Hyundai Tucson Hev
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Initially I was disappointed with the time that it took to have my vehicle serviced, although the service was done properly.
Gina reached out to me and explained that there was a problem with the vehicle ahead of me, that I didn’t know at the time. She was very concerned that I wasn’t happy and assured me this was only a one time situation.
I will continue to have my vehicle serviced at Mastrovito. Not every dealership would take the time to reach out!
Empleados con los que trabajó
AB
ALISSA BROWN
Cliente verificado
New York Mills, NY
2022 Hyundai Tucson Hev
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Initially I was disappointed with the time that it took to have my vehicle serviced, although the service was done properly.
Gina reached out to me and explained that there was a problem with the vehicle ahead of me, that I didn’t know at the time. She was very concerned that I wasn’t happy and assured me this was only a one time situation.
I will continue to have my vehicle serviced at Mastrovito. Not every dealership would take the time to reach out!
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/15/2022
Tipo de Servicio: Repair
7
Categoría: Service
Service
I was told it would be an hour. After an hour I was told it had not been looked at. Disappointing.
GINA M. de Mastrovito Hyundai respondió el 03/17/2022 08:41 AM

Hello! Thank you so much for taking the time to speak with me today regarding your recent service visit. I will look into your oil change question and apply awards. Thank you again. We sincerely appreciate your business.
Gina 

Empleados con los que trabajó
AB
ALISSA BROWN
Cliente verificado
New Hartford, NY
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Great service.
Always get great service. Fast and friendly people.
GINA M. de Mastrovito Hyundai respondió el 02/11/2022 06:04 AM

We are happy to hear that you received fast and friendly service at Mastrovito Hyundai. That is our goal!! We appreciate your business and look forward to seeing you again in the future. #makeyourmovetomastrovito 

Empleados con los que trabajó
AB
ALISSA BROWN
JG
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John G.
Yorkville, NY
2022 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Easy and fast
Great place to do business. The staff is very courteous and professional. I would recommend this dealership to everyone looking for a quality automobile.
GINA M. de Mastrovito Hyundai respondió el 02/11/2022 06:01 AM

THank you very much for providing this review. We sincerely appreciate your recommendation and business. Thank you for being a supportive and loyal customer! #makeyourmovetomastrovito 

Empleados con los que trabajó
AB
ALISSA BROWN
AB
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Aliceann B.
Rome, NY
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
love it when work is covered under warranty
thank you
GINA M. de Mastrovito Hyundai respondió el 12/21/2021 03:03 PM

Thank you for taking the time to complete this review. We are so happy to hear that you received excellent service. Thank you for your business. #makeyourmovetomastrovito! 

Empleados con los que trabajó
AB
ALISSA BROWN
Cliente verificado
Herkimer, NY
2019 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Super
Following up Carbone is a difficult task...The new people did a good job delivering great car car shile making it a comfortable wait
GINA M. de Mastrovito Hyundai respondió el 10/18/2021 12:30 PM


Thank you very much for taking the time to complete this review. We are so happy to hear that you received comfortable and excellent service here at Mastrovito Hyundai! That is so important to us!! We really appreciate your business and look forward to seeing you again in the future. 
#makeyourmovetomastrovito!                                            

Empleados con los que trabajó
AB
ALISSA BROWN
CF
gravatar
Christopher F.
Remsen, NY
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Everything was Great
It was Great. I would go back. Vary nice people.
GINA M. de Mastrovito Hyundai respondió el 09/08/2021 07:01 AM

I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks for #makingyourmovetomastrovito!

Empleados con los que trabajó
AB
ALISSA BROWN
Cliente verificado
Utica, NY
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/08/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awesome service provided
My service appointment was exceptional from start to finish. The appointment was made with courtesy and within a perfect time frame. My vehicle was ready in the time stated - and the customer lounge was very pleasant to wait for my vehicle. Thank you Mastrovito Hyundai!
Recomendado
David S S. de Mastrovito Hyundai respondió el 07/27/2021 09:35 AM

Regina I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks.

Empleados con los que trabajó
AB
ALISSA BROWN
Cliente verificado
New Hartford, NY
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Clean and neet facility with friendly staff.
Get you in at the appointment time. Clean garage and with the windows you can see when your vehicle is being worked on,
Recomendado
David S S. de Mastrovito Hyundai respondió el 07/08/2021 01:32 PM

Robert I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks.  

 

Empleados con los que trabajó
AB
ALISSA BROWN
Cliente verificado
Clinton, NY
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/29/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Both service writers (manager) here friendly and professional.
Recomendado
David S S. de Mastrovito Hyundai respondió el 07/08/2021 01:30 PM

Mr. Omara I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks.  

 

Empleados con los que trabajó
AB
ALISSA BROWN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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