CSR Rochelle Sherrer and Outstanding Certified Tech Jorge were extremely customer friendly and helpf
ul/Rochell with claims processsing. From the moment I walked in the door, Rochelle was rocking and rolling. I have never ever had anything by 5 stars service since 2018. Don't believe safelife advertising. Always always support you local businesses and community. Without any hesitations, I would recommend LLoyds any day of the week based on Personal experience! Not TV ads. Thank you Rochelle and Jorge for another fantastic job. God bless.
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The gentleman were very professional and very friendly. They did a great job replacing glass in the w
indows. The windows looked great! You can tell they take pride in their work! I've been very pleased with all service class so far I've had five windows done and two windows in older doors replaced also. Very happy with everything!!
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I wanted to follow up on my visit today to have my windshield redone after a previous attempt
ed repair by your mobile crew. I received a call from Michael who was very eager to resolve my issue. After looking at pictures, he determined that it was best to come into the Safelite location to fix it correctly. He told me to arrive at 9 AM today and his crew would be outside waiting. Well, he wasn’t kidding ! I was greeted by Jason in the parking lot, who did a quick reinspection of the issue and promptly took my car into the service bay to start work. Before starting, he explained what he saw was the issue and how he would fix it. I observed not only how the “back office” (AKA service area) works, but I was impressed with the front desk team. Here is what I noticed:
1) They greeted inbound customers in a very friendly and efficient manner
2) Their communication among all of their team was impressive
3) They handled inbound calls very efficiently.
4) Their work flow process was very efficient.
5) Waiting area and outside area was clean and inviting.
6) People picking up vehicles seemed pleased with the on time delivery of their repaired cars.
Being a business owner, I admired (and envied) their entire team for how they operated. The outcome of this service effort exceeded my expectations and I will spread the news ! I have another vehicle which I will also now be bringing in !
Please pass on to Michael, Jason and the crew for being AMAZING. I am a satisfied customer !!
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I had the Fort Collins Colorado store replace and calibrate my windshield on 05/09/2023. Great people
. Great Service. Totally Satisfied. Thanks for the great work.
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Had the cracked windshield replaced on my Sprinter this morning and the service was great! They had
me out of there in less than 90 minutes! Highly recommend and would use them again.
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Arturo and Jeremy came to my house last week and installed my new heavy glass frameless shower. They
were on time and the work looked fantastic after they were done. Thank you guys!!
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Excellent Installation-but did not honor advertisement for gift card
This company did an excellent job on the installation and the technician who did the work was very po
lite. However the company offers a $50 gift card in their ads in the Maverick magazine and they did not honor the promotion. The staff at the front desk said they forgot to remove the gift card promotion.
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