I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday
evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.
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I had a pleasant experience. The staff were friendly and the service was quick. I was able to use my
coupons and the staff member actually added an additional savings. I especially appreciated the shuttle drop of and pick up at my home that allowed me to get work done while I waited for my service to be completed.
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Andi and his team were great to work with. They fixed a challenging issue on my vehicle and excelled
at communicating the status of my vehicle. Just honest, good natured and caring people that I can tell put the customer first and makes their customers feel appreciated.
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I called after lunch and asked them if they could get an alignment done on my Tacoma. The service dep
t said sure bring it on. Got there and dropped it off. In just a short time they called and said ready to pick up. Wow. Not an all day drop off and after lunch to boot. I am OCD about my trucks steering wheel being correct with the alignment. Another place on Bragg Blvd just could not get it right. They did a perfect job and the people that wrote up my work order were spot on as well. My Tacoma has well over 300,000 miles and it drives like new again!!!!
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they were able to repair my tire in less than 1 hour even though short of people today. also charged
nothing to fix!! they will get all of my business from now on
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Service team, Garrett got me and and taken care of in less than 20 min for Emissions and State Inspec
tion! Helped with 2 other issues as well. Great service!!!
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