I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.
KC
Kristen C.
Columbus, OH
07/28/2023
10
The most amazing humans ever!!
I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.
KC
Kristen C.
Columbus, OH
07/28/2023
10
The most amazing humans ever!!
I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.
KC
Kristen C.
Columbus, OH
07/28/2023
10
The most amazing humans ever!!
I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.
KC
Kristen C.
Columbus, OH
07/28/2023
10
The most amazing humans ever!!
I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.
MW
Marcia W.
Mansfield, OH
10/15/2022
9
Impressive
I went to Moores for the first time fir an Oil Change. Very friendly, clean and thourgh. Most importantly honesty all the way. No hidden selling gimmicks. I have found my permanent Mechcanic!
MM
mike m.
Columbus, OH
07/08/2020
Took advantage of my 22 year old daughter!
My daughter had her car towed to their shop. They repaired the alternator but damaged an AC hose. Refused to work with us on the repair cost of the hose. Mitch said the car was too old(2003) and the damage was unavoidable! Wish Mitch would have told us the unavoidable part before he damaged it. I would never recommend this "place of business"!
No Recomendado
MM
Marina M.
Kenton, OH
11/29/2018
They went above and beyond! Awesome!!
We broke down and we're from out of town. Auto parts store recommended this place. Thank goodness they did! They went above and beyond for us! Everyone there was so nice and helpful. They fixed our vehicle and provided a ride to relatives house we came to visit. They picked us up when vehicle was done.
Great price! Great people! Great work!
I don't know what we would've done without them!
Thank you so much Moore's Downtown!!
Great personalized service as well as mechanical work. They presented us with great direction for our last problem, as usual. I have used this business for all of our routine and necessary service issues. I would certainly recommend them to anyone.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.