Very happy with the service provided by Jesus Perez, he answered all my questions, very patient and k
nowledgeable, friendly and respectful, I recommend them, in general, the entire service department treated me in a way that I cannot explain, without a doubt in Northwest Hyundai knows how to treat customers well
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I purchased a vehicle in Nov. 2022. After a few adjustments the vehicle was very satisfactory. The s
alesperson, Olivia, was very respectful, knowable, and concern that all details were to my satisfaction. Two weeks ago, my vehicle was due for service. I was made aware of the vehicle exchange program, I really had no intentions of trading the vehicle purchased in Nov. 2022; however, Olivia was able to show me what I could qualify for in a new 2023. Well, after seeing what was available , I made the decision to purchase the 2023 Tucson. I really appreciate the hospitality and professionalism provided by the staff, especially Olivia and also Jermaine. Thanks again!!!
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The service department is fantastic. I took my Elantra, with 136,000 miles on it, for maintenance an
d the Service Manager Bub Dowd sat down with me and reviewed my service history and assigned Tommy Ortiz to be my Service Advisor. Tommy inspected my car and outlined a service plan to fit my needs. He was patient and answered all my questions. My car now looks and runs like new. Thank you Tommy and Bub.
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Car shopping can be a stressful experience, as no one likes to have buyers remorse when making a larg
e purchase like a new vehicle. For me this is a big deal, so I wanted to make sure I did my research and found the car that I really wanted. It was a multi week process, I test drove 5 different vehicles, before I walked into Genesis of Edmond.
What a great experience at Genesis of Edmond! As you walk in to the facility it feels low stress but nuanced with nice touches., like casual seating areas with comfortable chairs. A great coffee area that is easy to access with really good coffee. But more importantly the people did a great job. My sales person Rajip was perfect, low pressure, and very knowledgeable of the car and thoughtful. Jeff the manager was easy to deal with, and quick to work on finding the right price for me, both on my trade-in and the vehicle I really wanted. And Austin on the finance team was quick, but detailed in going through the numbers.
And of course the car!! What a great car! It's my first Genesis, I purchased the GV80 model, and it could very well be the best car I've ever owned, it's so nice to drive, it looks great, and it feels great. My favorite touch is the Ergo-Posture seat, it automatically shapes around you and guides you into a comfortable driving posture, you have to experience it to see what I mean, but its awesome!
This is a long review, because the team at Genesis of Edmond made it worth the time to share my opinion, and the car speaks for itself. And with a great warranty on the car should I ever need it, I'm looking forward to working with Rajip and the team at Genesis whenever if anything comes up. Really appreciate all that they did!
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We had a part come in for repair. It was covered under our warranty. They were great at getting me in
on a Saturday as the mechanic doing my work happened to be in house that day. It was done faster than I expected and everyone was so nice.
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My family was searching for a vehicle with 3 rows and we landed on the Hyundai Palisade. Somersworth
Hyundai helped us to find exactly what we wanted. We could not be happier with this vehicle and the help along the way.
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Big thanks to Kevin Havey and the team! Being a single woman can be intimidating when car shopping. I
was pretty anxious after a horrible experience at a different local dealership (not Zimbrick). Kevin was really easy going, very knowledgeable and communicated each step of the process. The team made me feel more comfortable than any dealership I've gone to before. Thanks Kevin!
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