Same service and expertise with some temporary logistic challenges!!
Due to an unexpected change in location of their business, they are now picking up your car and dropp
ing it off when the work is completed. I understand they have a new from the ground up facility in the future!!
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I did most of my interaction with Sarah at the desk. She was very friendly and went above and beyond
for me. Our schedules were conflicting but we made it happen. The prices were much better than all others businesses I had gone to. Wait time was very reasonable. I’ll definitely be returning here for future needs for my vehicle.
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Convenience is high. The customer service is very good . However I was surprised at how high the pric
es were, most likely because of the tariff situation. Part of me thinks this a scam because why would you pay tariff fees for preexisting products
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What a great group of people. Friendly and knowledgeable. I have a Saab 9-3, and while it might be po
ssible to find a service garage closer to work on it (GM had bought out Saab in 1989), these folks know all of the ins and out of well-engineered Saabs. So I had no hesitation having the 9-3 towed from Westlake to Orange Village. When I went to go pick it up, the snow had been cleaned off and the car had been warmed up.
The 03-11 9-3 2.0L is known for having a lot of water pump failures. While I do most of the work on the 9-3 myself, the water pump requires a full-height lift to replace. When that time comes, I'll have no problem having the 9-3 towed back to these folks.
They work on American cars, as well, but Clevelanders have trusted them with their Volvos, Audis, and especially their Saabs, for decades.
A first-class service garage. Five stars.
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