I'm disappointed
Since the eighties, when you first started offering Hyundais, I have bought about eight of your cars. I've bought 2 Accents, 3 Elantras, 2 Sonatas and an XG300. I was very happy with all of them and only stopped buying them when I was gifted a used Taurus from my mother and a Mercedes from my son. When I finally donated the Mercedes and needed a new car, I went right back to Hyundai because of my past positive experiences. I didn't even considered trying a different maker. However, very shortly after I leased my 2025 Tucson in September 2024 the car would stop on it's own while driving and a message would appear that I was a distracted driver. It was very scary thinking what if it happened on a highway. I could be in a major accident for me and those driving near me. When I first started calling the dealer, they didn't believe that could happen. They didn't believe me until it started preventing me from even driving the car at all, saying I was a distracted driver. Usually after a while the car would let me start and go after a few tries, but then, when it was parked in my parking spot, it wouldn't let me drive even after trying for 2 days. They finally said I should bring it in. The dealership wouldn't tow it for me although it advertised towing service, because I live 50 miles away, so I had to use AAA. They did replace a bunch of parts and although it ran well for a year, the stop in the middle of driving happened once more when I was on the entrance ramp on a highway. Luckily, it started again, and it only happened that once.
Since then there have been no problems until last week. On Sunday morning, April 5th, I noticed that there was a 4 foot flap of some kind hanging to the ground from the passenger side of my car which made a scraping noise when driving. My son was able to look under the car and said it appeared to be a cover for the undercarriage of the car. He said it wasn't made of metal or even plastic and felt like cardboard. I hadn't driven over something so I didn't know why it happened. The only thing I could think of was I went through a puddle the day before but that wouldn't pull the undercarriage down. Besides the part didn't fall when I was driving so I didn't think that had caused it. My son called the Feldman dealership where I leased the car. The next group of paragraphs is from my son who spoke to them.
"I had called Feldman Hyundai in New Hudson on a Monday morning about a large part of my mother's leased vehicle having become detached and was loudly dragging on the ground.
I described the issue to the receptionist and I was told she wanted to get an advisor or manager on the call and placed me on hold. After a while she returned to say that nobody was available, but that a manager would call me back. I said I've been told this regarding other issues in the past, and that they never call back, and that I have to call several days later to get somebody on the call, and asked if this would be happening again this time. She said no. Nobody called me back for three days.
When I did get the call I asked the person that called what their position at Feldman was, they said are the "new manager" and that they just started working there on Monday, which was why it took a few days to call. I explained in exact detail what was happening with the car, the part that was dragging, how and from where it was detached from the vehicle etc.. There was no ambiguity whatsoever about what the part was or what was happening. He told me that the part was under warranty and that I could bring it in there or to another location that was much closer to where we lived. I repeated back to him what he had told me - it was under warranty and I could bring it to either location to have it replaced.
I called the closer dealership, but they said they could not get us in for over a month, so I called Feldman of New Hudson back and was told they could see me right away and put me on hold. When he came back he told me he couldn't have us come in for a month. I said that the car was in unsafe driving condition due to this part dragging on the ground, that the car is a lease with monthly payments and that we shouldn't have to pay the lease for a car that is unsafe to drive. They put me on hold again and quickly came back saying they could see us the next day.
The next day my mother, who is 76 years old took a day off work and drove over an hour to the New Hudson dealership, where she was told that the part is NOT under warranty and they would charge her several hundred dollars to replace it. An absolute SCAM from a bunch of LIARS with no conscious or shame."
The service advisor, Arthur Schneider looked at the car. I told him there was no accident, I didn't run over anything that could have broken it, and that the only thing that happened was that I drove through a puddle on Saturday but that couldn't cause what happened as I drove it that afternoon and the piece wasn't scraping on the ground after that. He insisted that the puddle could do that as the weight of water on top of it could cause it to fall. I couldn't believe it and asked to see the part. When he showed it to my I got very angry. It's made of compressed felt fabric which I told him I thought was crap and couldn't believe that's the quality of Hyundai cars. I asked if the more expensive cars are made like that and he said all cars are made of that. He then told me I would cost about $400 to replace it. I told him that my son was told it was covered under warranty. He asked who he spoke to but I didn't know the name of the manager he spoke to. I also asked how it could it cost so much money to pay for such a cheaply made part. I was furious.
He then said he could reduce the cost but it definitely wasn't covered under warranty. He gave me a bill for $347.29 which I paid for and signed "Under Protest" Needless to say, when this lease is over, I will not be buying a car from Hyundai.
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