I really want to give this car a 5 star review but…
I can’t consciously give it 5 stars. When the car was built, the technicians failed to connect something under the headliner that controlled the gps. Since that time, I’ve had issues with the gps system and the Bluelink system. I’ve owned this car for 2 months and so far, it’s been at the dealership for 19 days of the 2 months that I’ve owned it. Hyundai still can’t figure out how to fix the Bluelink issues. If it wasn’t for these issues, I would have given it 5 stars. I really want to love this car I just can’t yet. I noticed the gps issue before I drove it off the lot but the salesperson quickly dismissed it saying “the gps will update in a few days”. It took a new management at the dealership before someone would finally help me out with getting the gps issue resolved. After having the car for 10 days, the finally fixed the gps issue but blew me off when it came to fixing the Bluelink issue. It took me submitting a complaint to Hyundai corporate before the Bluelink issue would begin to be addressed. It’s now at the dealership again (and has been there for 9 days now) as they try to figure out how to fix this issue. I have the “pleasure” of driving. 2017 Sante Fe while my brand new car sets at the dealership. Hyundai corporate has only contacted the dealership. They haven’t offered me any reimbursements or anything related to these issues. It’s obvious someone at the plant failed to complete the quality control checks in relationship to this vehicle. Their neglect has now become my headache. At the very least, Hyundai should be reimbursing me for the payments I’ve made on this vehicle since I’ve yet to have full functionality or they should buy out this car from me and provide me with a new Kona. Beyond disappointed in Hyundai corporate and the way they are working to resolve this issue and keeping a happy customer.
Propietario Verificado
