Thank you for reaching out, Cynthia. We are disappointed to hear about the circumstances that prompted your contact. The safety of you and your family is our top priority. We have escalated your concerns to a Case Manager regarding your 2026 Genesis GV80 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc 

Thank you, Karen, for sharing your feedback regarding your Genesis GV80 and your experience. We have forwarded your complaint to the appropriate department for further review. For more information on your vehicle's features, please visit our website www.genesis.com. Under "My Genesis," click on "Resources" to find helpful tutorials. You can also contact our Genesis Customer Care team at (844) 340-9741 for support and assistance if needed. Thank you. ^cc 

Thank you, Gavriel for sharing your feedback regarding your vehicle experience. We’ve confirmed that an open case is already being actively worked, and have notified your case manager to connect with you within the next 24 hours for any additional support. Thank you. ^cc