Thank you for reaching out, Robert. We’re so sorry to hear about your experience with one of our Retailers. Although each Genesis Retailer is independently owned, we still hold them to the highest standards. We'll share your feedback with their management team. If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc  

Thank you, Lu Ann, for taking the time to share your concerns with us regarding your Genesis GV80. We would like the opportunity to assist and encourage you to visit your local authorized Genesis Retailer. Please contact our Genesis Customer Care team at (844)-340-9741. A Case Manager would be more than happy to offer additional support in communicating with the retailer and would be glad to act as a liaison. Thank you. ^cc