2025 Genesis GV80 Reseñas - Propietarios Verificados

RW

RUSSELL W.

2025 Genesis GV80

Propietario Verificado

12/01/2025

Revisión verificada

Genesis is good.... until it ISN'T...

Here is my true story of how I bought a brand new 2025 GV80 in June 2025, how it subsequently died, how it then took until November 2025 (5 MONTHS!) to have the BuyBack process completed, and how Genesis Corporate gets an “F” in my book. But my local Genesis dealer (Genesis of Mentor) gets an “A+”. On June 28, 2025, I came to my Genesis dealer and picked up the brand new 2025 GV80 Prestige 3.5T. I loved it. In the second week of July, I took a trip from Cleveland to New York and then back. On my way back, I tried “spritzing” the back window and I noticed that the spray wasn’t working. I made a note to myself to stop at the dealer to get it looked at. Then… when I was about an hour away from my home, every single warning light lit up on the dash display, chimes and alarms ringing, and my GV80 went into “limp mode”. Luckily I was about 20 minutes from my dealer and brought it there. They gave me a loaner and said they would call me the next day to let me know what happened. After two WEEKS, they figured out, with help from Genesis Corporate engineering, that the main wiring harnesses (all of them) that ran from the front of the engine to the rear of the vehicle were “bad”. Replacements were not readily available. By this time, a little over a month had gone by and it was determined that a BuyBack would be offered by Genesis. This process took OVER 3 months! If Genesis Corporate moved any slower, they would have to speed up to stop! My calls to them fell upon deaf ears. My Case Manager from Corporate really could not care less about me, the customer. I felt as if he thought of me as just a “number”. A “cog in the wheel of Genesis’ as it were. I can HONESTLY say my dealer (Genesis of Mentor) was there for me every step of the way. General Manager, AJ Kelly; Finance Manager, Zach Alicea; and my sales person, CJ Ughamba were the BEST. They “went to bat” for me and for that I am GREATLY appreciative. Finally, on November 12, 2025, I returned to my Genesis dealer to sign BuyBack paperwork with the Notary employed by Genesis and my old, defective GV80 was out of my hands and back in Genesis Corporate’s hands. I drove out of the lot in my brand new 2025 GV80. BUT…. I have a “bad taste” in my mouth regarding Genesis Corporate and they receive a “F grade” in my book. There are also questions that never were answered and situations that bothered me: As for Genesis corporate…. DO BETTER! — Why did I have to wait SO LONG for this BuyBack process to complete? 5 Months!!!!! — WHY did I continue to pay my loan payments on the BROKEN GV80 for 3 MONTHS and get NO credit for the time I could NOT drive my own car? — Why did *I* , the customer who was inconvenienced have to come up with $18k of MY money to complete the Buy Back transaction? I would have thought that a Billion dollar corporation such as Genesis North America, would have absorbed that $18k to please the customer and make things right. But, NO! Genesis Corporate could not care less about me, the inconvenienced customer! Again, my dealer was THE BEST and they get an “A+ grade”. You may be wondering what was wrong with my original GV80 with all the errors and things….. ALLEGEDLY , the problem was traced to the rear windshield washer fluid tube that ran from front to back of vehicle…. And this washer fluid tube ran THROUGH a junction box under the passenger side of vehicle…through the SAME junction box as the main wiring harnesses!! Supposedly/Allegedly a connector was missing that should have been installed and every time I “spritzed” the rear window, the tube worked its way loose and flooded the electrical connections that ran next to it. Do I know this as a 100% truth? No. Because I didn’t see it, therefore I can only take the word of the techs. SO… if you are driving in your GV80 and go to spray the rear window and know that you have enough washer fluid and nothing sprays out the back, DON’T keep trying… you may wind up in my situation. Finally… I really do LOVE the GV80! It’s a wonderful vehicle, I love driving the new one that I now have and I will look into buying another one when the time comes. As for Genesis Corporate and CEO, Randy Parker….. DO BETTER!! If it wasn’t for your customers, you would not be in business.

Genesis Motor America respondió el 12/01/2025 12:49 PM

Thank you for sharing your feedback on your Genesis GV80, Russell We appreciate you bringing this to our attention. We are very saddened to learn about your experience and we appreciate your feedback and insight.We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc

GG

Gary G.

2025 Genesis GV80

Propietario Verificado

12/01/2025

Revisión verificada

The finance dept was terrible

Love the car

Recomendado

DT

Doug T.

2025 Genesis GV80

Propietario Verificado

11/30/2025

Revisión verificada

Some advances and some fallbacks in new model

There are a number of advances that were made in the 2025 model. However, some things that were in earlier models were in expectably taken away to the overall detriment of the car.

EA

Edward A.

2025 Genesis GV80

Propietario Verificado

11/29/2025

Revisión verificada

Gv80 2025

Needs more comfortable seats, to hard. It's a little to high for ease of entry.

Recomendado

NF

Noah F.

2025 Genesis GV80

Propietario Verificado

11/29/2025

Revisión verificada

Owner

Enjoying my GV80

ML

Mary L.

2025 Genesis GV80

Propietario Verificado

11/28/2025

Revisión verificada

great value

Best buy in luxury SUV.

Recomendado

JM

Jose M.

2025 Genesis GV80

Propietario Verificado

11/28/2025

Revisión verificada

Beautiful but with flaws

Interior is nice I wish the ambient lights were brighter. I also don’t like the lag when you try to accelerate in certain conditions when you need to accelerate. Noise cancellation inside could be better . It would be nice to have better features than a calligraphy palisade since this is over $15K more in cost. The third row needs a good 4 inches more of clearance.

TB

Thomas B.

2025 Genesis GV80

Propietario Verificado

11/28/2025

Revisión verificada

Technology versus comfort

This car has plenty of technology and good looks. But it lacks in comfort. The drivers seat is so bad that I cannot stand to drive it for longer than 30 minutes at a time.

PP

Patricia P.

2025 Genesis GV80

Propietario Verificado

11/27/2025

Revisión verificada

Overall OK car

Genesis Motor America respondió el 11/25/2025 09:28 AM

Thank you, Leslie, for sharing your feedback regarding your Genesis GV80 and your experience. We have forwarded your feedback to the appropriate department for further review. For more information on your vehicle's features, please visit our website www.genesis.com. Under "My Genesis," click on "Resources" to find helpful tutorials. You can also contact our Genesis Customer Care team at (844) 340-9741 for support and assistance if needed. Thank you. ^cc

LR

Leonard R.

2025 Genesis GV80

Propietario Verificado

11/25/2025

Revisión verificada

Technology difficult to use and understand.

Good value

MH

Mason H.

2025 Genesis GV80

Propietario Verificado

11/24/2025

Revisión verificada

Great luxury SUV with beautiful design and features

We bought a 2025 GV80 as our family vehicle and so far (4,000 miles later) we have no complaints whatsoever. It has plenty of space, loads of luxury and beautiful design that people appreciate and compliment all the time. Love this car

Recomendado

SB

Steve B.

2025 Genesis GV80

Propietario Verificado

11/24/2025

Revisión verificada

The user profile configuration just doesn't work

We have two drivers, my wife and I, where we have two drastically different seating and mirror positions. In our prior vehicle we had two settings, one for me, one for my wife. Before we would enter the car we could hit the setting button on whoever was driving (1 or 2 on the door) and everything would be setup at that moment before entering the car. With the profile setup on the Genesis the person has to actually sit in the car, start it up and then change profiles. Terrible design as I can barely get into the vehicle if my wife has her prior settings, and no means to change it. About the widgets - I do like the Sports widget but you have to be kidding me that there is no NFL or college football that can be selected. I currently just have baseball but all the other sports I can do without. Football is king in the USA, please add football to the list. One can easily see that a foreigner made up the list of sports.

Recomendado

Genesis Motor America respondió el 11/24/2025 02:04 PM

Thank you for reaching out, Steve. We appreciate your feedback regarding your 2025 Genesis GV80. We are very sorry to learn about your experience. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 if you have any further feedback or need additional support. Thank you. ^cc

JO

Jason O.

2025 Genesis GV80

Propietario Verificado

11/24/2025

Revisión verificada

Nicest vehicle I’ve ever owned.

We love everything about the car and the service.

Recomendado

LG

Lori G.

2025 Genesis GV80

Propietario Verificado

11/23/2025

Revisión verificada

Faulty tires

I was told my tires were buckling due to my car being out of alignment when the only people who have ever worked on my car is Genesis they would not give me paperwork proving that my car was out of alignment, nor did they offer to call the tire manufacturer to switch out my tires or help in anyway they never rectified the situation and followed a formal complaint with Genesis corporate never heard anything back, but my car is only a year old and 6000 miles. I was told my tires are buckling. I have never hit a bump. I've never hit a curb. I've never done anything to make my tires go out of alignment. They did have to replace a piece by one of my tires. I don't know if it was the tire rod or the shop but at that time they never checked to see if my car was out of alignment either so now I have to spend over $1000 on your tires which I should not have. I've had multiple other little things go wrong that have been fixed after getting in Genesis corporate involved because Genesis of Conway has treated me absolutely terrible.

Genesis Motor America respondió el 11/24/2025 06:32 AM

Thank you for reaching out, Lori. We appreciate your feedback and insight regarding your Genesis GV80. We are very sorry to hear about your experience. If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc