
Thank you for reaching out, Jack. We are disappointed to hear about the circumstances that prompted your contact. Safety is our top priority. We would like the opportunity to examine this further. We have escalated your concerns to a Case Manager regarding your 2025 Genesis 2025 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc
Thank you for reaching out, Kathy. We are disappointed to hear about the circumstances that prompted your contact. The safety of you and your family is our top priority. We have escalated your concerns to a Case Manager regarding your Genesis GV70 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc
Thank you, Jennae, for reaching out to Genesis Motor America. We are very saddened to learn about your experience with your Genesis GV70 and the Service Department. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 to file a formal complaint with a Case manager. Thank you. ^cc