Thank you for reaching out to Genesis Motor America. We are sorry to hear of your experience with your servicing retailer. Our records show that your case has already been assigned to one of our case managers for assistance. If there are any further details you’d like to provide, please share them with your case manager to be addressed. We’ve documented your experience with the retailer and will be discussing the matter with their management team during our field representative’s next visit.
Genesis Consumer Affairs^mm