I had a recent maintenance visit plus fix for recall on my Genesis GV70. Terry went above and beyond
in assisting me with scheduling an appointment to have the recall fixed asap. Thank you Terry and team for the seamless communication and speedy servicing! This is why I choose to come back to Genesis of Glenview time and time again.
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The team at Toyota was easy to work with and purchase went smoothly, I felt supported and respected.
The only hiccup/headache I experienced was just two days after my purchase, the oil and check engine lights turned on my dash, and my car was barely running... This was extremely alarming to me as the car had just been serviced with no apparent issues just a month prior, but Toyota was extremely responsive - paid for the tow, and serviced my car with no charge.
Turns out there was no O-ring installed when the car was serviced last (at Toyota), which caused an oil leak. However, they fixed the problem, performed a health check, did a proper oil change, cleaned up the car, and sent me on my way. The service was quick and the staff members were knowledgeable and helpful. Other than that issue (which is now resolved) the overall experience was great.
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I had a great experience with Metro Ford. My vehicle had many issues, not fault of Metro Ford. The se
rvice they provided to get me in a new vehicle was outstanding.
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The Sales and Finance Team were so friendly and helpful. This was truly a team that assisted me in pu
rchasing the car I wanted. I worked with Nicole, Valentina, Maribel, Andrea, Maggie, Jon, Larry, and David.
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The staff is incredibly knowledgeable, the shop is clean & efficient, and Joseph is straight forward
& fair.
I brought a recently purchased 2015 BMW 535i in for a multi-point vehicle inspection. They got me in & out the same day and shared with me potential issues to keep an eye out for that they've observed with my N55 engine. A couple minor items on my inspection report - I was able to easily fix them myself - there was absolutely zero pressure to "get the work" out of me. Without a doubt I will be bringing my car back here for maintenance & service work beyond my capabilities and definitely for repair when the time comes that the big malfunctions happen.
On a side note, I discovered this shop from a story my father-in-law shared. He lives nearby, is on a fixed income, and before he was able to upgrade, he had an old unreliable car. Joseph basically told him "look, I'll keep this car running for you" - and that's exactly what he did, without trying to extract extras. For me, that's the type of moral character in a person that I prefer to associate and do businesses with in this world - whether it be professional or personal.
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Just purchased a GMC truck last night and I'm thrilled. Thanks to Joseph he had everything ready for
me before I even got the dealership. He was honest and kept true to his word. Thanks again Joseph & team.
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From the start, patient, friendly, searching out the type of vehicle for us. He was knowledgeable on
each vehicle and answered all our questions with no pressure on us to buy. We will highly recommend him to any friend who is looking for a used vehicle.
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