business image

Parkway Cadillac Buick GMC

Puntuación Promedio
Calificación general 3.4/5Calificación general 3.4/5Calificación general 3.4/5Calificación general 3.4/5Calificación general 3.4/5
3.4
(17 Reseñas)
100
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
100
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Parkway has been an integral part of the Santa Clarita Valley since 1991. We have seen this community grow and have been involved in its growth by participating in community efforts and sponsoring events like the Santa Clarita Marathon. Let us take this opportunity give you a little history of Parkway. Parkway has been an integral part of the Santa Clarita Valley since 1991. We have seen this community grow and have been involved in its growth by participating in community efforts and sponsoring events like the Santa Clarita Marathon. Let us take this opportunity give you a little history of Parkway.

Parkway had its beginnings in the Cadillac Buick GMC building that still stands today at 24055 Creekside Road. In 1991, it was a small store that had only Oldsmobile and Cadillac. All repair orders in service were hand written and the stalls were limited. Half the area in the back of the building was dirt lot, as were many of the un-built lots on Creekside. At this time, Valencia was a dusty little town with a little over 100,000 people. But shortly thereafter, Valencia and its surrounding communities began to explode.
...more

Categorías
Reparación de automóviles, Concesionario de coches nuevos, Concesionario de coches usados
Contacto
(661) 414-3036
Horarios de Negocio No Proveídos

Horario del Negocio

* Pacific Time (Us & Canada)
24055 Creekside Rd Santa Clarita, CA 91355
Reseñas de Parkway Cadillac Buick GMC's
Calificación general 3.4/5Calificación general 3.4/5Calificación general 3.4/5Calificación general 3.4/5Calificación general 3.4/5
3.4
(17 Reseñas)

JG
gravatar
Jonathan G.
Rosamond, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/09/2023
10
2022 GMC Sierra Denali Diesel
Just purchased a GMC truck last night and I'm thrilled. Thanks to Joseph he had everything ready for me before I even got the dealership. He was honest and kept true to his word. Thanks again Joseph & team.

FB
gravatar
Fernanda B.
Santa Clarita, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/27/2019
Parkway cadalliac
Lydia offers the best service any service advisor has ever given! She is professional and she always offers the best advice for my cadalliac and never leaves me unsatisfied. She always gets done what I need to get done and you can always count on her.
Recomendado

DG
gravatar
Diane G.
Santa Clarita, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/23/2019
Lydia is awesome.
Lydia McDonald has been taking care of my service. I wouldn’t want anyone else. She is very kind and professional. She always takes care of all my needs and makes sure I have a ride home. :) She’s the best!
Recomendado

DG
gravatar
Diane G.
Santa Clarita, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/23/2019
Lydia is awesome.
Lydia McDonald has been taking care of my service. I wouldn’t want anyone else. She is very kind and professional. She always takes care of all my needs and makes sure I have a ride home. :) She’s the best!
Recomendado

JP
gravatar
Jim P.
Palmdale, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2018
The Best
I have purchased Three pickups from here and have always treated us as family.
They have the best service department i have ever been to.
Linda in service is the best!
She is very professional and honest.
She is always doing 110% To help her cutomer. I will be a customer for life .
Recomendado

PC
gravatar
P. C.
Sylmar, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2017
Excellent Customer Service
Excellent customer service. Linda @ service is wonderful!
Recomendado

PA
gravatar
Patricia A.
Beverly Hills, CA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/12/2017
DO NOT BUY FROM THEM!!!! THEY ARE CHEATERS!!!!!
My perfect credit score got ruined because of them. I leased a Escalade from them and they made a mistake on the paper work damaging my credit score. I try to contact them several times but never got a phone back. I'm very disappointed! They just want you to buy and then they disappear. Not professional at all. My new car came with a lot of scratches that they just try to cover it up with paint and it came of a couple of days after. THEY ARE CHEATERS!!!!!
No Recomendado

MC
gravatar
MARY C.
Lancaster, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2016
cliente verificadoCliente Verificado
Categoría: Service
Oil change tire rotation
Great customer service
Recomendado
Steve K. de Parkway Cadillac Buick GMC respondió el 11/29/2016 01:07 PM

Mary,
We are happy to hear our staff provided great customer service during your recent oil change and tire rotation with us. Thanks so much for your five-stars and recommendation. Please give us a call whenever you need us next and we are look forward to your next visit.

Steve Keefe
Managing Partner
661-253-4441

JA
gravatar
JENNIFER A.
Burbank, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2016
cliente verificadoCliente Verificado
Categoría: Sales
Great Experience!
What a wonderful experience. Our salesman was super helpful and not overwhelming at all.
Recomendado
Steve K. de Parkway Cadillac Buick GMC respondió el 11/03/2016 04:25 PM

Jennifer,

We greatly value your amazing feedback and happy to hear our staff is so helpful. Thank you for your five-star review and recommendation and we look forward to your first service visit!

Steve Keefe
Managing Partner
661-253-4441

BB
gravatar
BESS B.
Newhall, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2016
cliente verificadoCliente Verificado
Categoría: Service
servicing
They were very good.
Recomendado
Steve K. de Parkway Cadillac Buick GMC respondió el 11/03/2016 04:18 PM

Hi Bess,

We are just thrilled to receive your compliments and recommendation. Thanks so much for your five-star review and we look forward to your next visit!

Steve Keefe
Managing Partner
661-253-4441

JD
gravatar
JUAN D.
Sylmar, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2016
cliente verificadoCliente Verificado
Categoría: Service
Helpful staff
Excellent service
Recomendado
Steve K. de Parkway Cadillac Buick GMC respondió el 11/03/2016 04:16 PM

Juan,

Thanks for the compliments and five-stars regarding our team. We appreciate your recommendation and feel free to give us a call anytime you need anything.

Steve Keefe
Managing Partner
661-253-4441

DS
gravatar
DARELD S.
Castaic, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2016
cliente verificadoCliente Verificado
Categoría: Service
Smooth sailing
Made an appt online Brought my vehicle in ,, got a call an hour and a half later it was done. ????
Recomendado
Steve K. de Parkway Cadillac Buick GMC respondió el 11/03/2016 03:40 PM

Dareld,

We are happy to hear your recent service visit was smooth sailing! Thanks so much for the recommendation and five-stars and don’t hesitate to reach out anytime you need us.

Steve Keefe
Managing Partner
661-253-4441

DH
gravatar
DEANN H.
Santa Paula, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2016
cliente verificadoCliente Verificado
Categoría: Sales
Outstanding Service
so far great customer service
Recomendado
Steve K. de Parkway Cadillac Buick GMC respondió el 11/03/2016 03:37 PM

Hi Deann,

We appreciate your wonderful five-star review and recommendation. Thank you for taking the time to share and we look forward to your next visit!

Steve Keefe
Managing Partner
661-253-4441

NW
gravatar
NICHOLAS W.
Palmdale, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2016
cliente verificadoCliente Verificado
Categoría: Service
Second service
Very good experience thank you Rodrigo
Recomendado
Steve K. de Parkway Cadillac Buick GMC respondió el 11/01/2016 06:04 PM

Nicholas,

Thanks you for the kind words and five-stars regarding Rodrigo. I will be sure to pass this along to him as well. Your recommendation is greatly valued and we welcome you back anytime you need us.

Steve Keefe
Managing Partner
661-253-4441

JB
gravatar
JEFF B.
Castaic, CA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/30/2016
cliente verificadoCliente Verificado
Categoría: Service
Took 2013 3500HD Denali in for warranty work
I took my truck in for: An oil leak, the navigation stopped working, and alignment, and the driver's seat not working intermittently. The service writer suggested flushing the brake and power steering systems as well (manufacturer recommendation). I am retiring, and plan to tow our 5th wheel quite a bit, so I authorized the flushing of those systems.
When I picked the truck up, the paperwork indicated the flushing work was completed, The navigation system had been reprogrammed, they could not find the leak (I don't know why, it is pretty substantial), could not duplicate the seat issue (understandable), and an alignment had been performed. The service writer indicated that had put dye in the oil, and asked me to return in 2K miles. The writer also indicated I could use new tires, showed me a couple, and told me I would have to have another alignment if I bought tires. Why wouldn't he try to sell me tires BEFORE I got an alignment? I drove out of the dealership (headed to work), turned on the radio, and nothing. no sound, no bluetooth (no phone), no navigation. I also noticed the firmware installed was not the Denali package, but a standard one. I expected the unit to work, and to have the same package I paid for when I purchased the truck. I can understand not being able to find an issue, but to foul up a repair completely, and then not even bother to turn the unit on to test it prior to giving it back to the customer is beyond me. When the radiator cracked after a few thousand miles, and I took it in for replacement, I went to pick it up, and I was told the technician dropped the fan and broke it, and it would be a couple more days to replace that. Understood, we all make mistakes. This experience is another matter, and the service (read lack thereof) I received on this visit leads me to question whether the system flushes I paid for were actually done. I work in a service business, and we concentrate on the customer experience, Parkway should give that some thought. Very frustrating to say the least.
No Recomendado
Steve K. de Parkway Cadillac Buick GMC respondió el 11/07/2016 08:45 AM

Jeff,

I am very sorry that your service experiences have not been up to our standard and we will be reaching out to you soon regarding the outstanding issues you addressed in your review. I appreciate you bringing this to our attention, your satisfaction is very important to the service team and myself and we look forward to speaking with you soon.

Thank you,
Steve Keefe
Managing Partner
661-253-4441

Negocios Cerca de Ti
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(382 Reseñas)
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(500 Reseñas)
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(21 Reseñas)
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(374 Reseñas)
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1,271 Reseñas)
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.