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West Herr Hyundai

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(2,104 Reseñas)
85

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
Reseña Original
Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5
115
Total de ReScores
4.7
Promedio de ReScores
85
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

West Herr Hyundai is conveniently located in Williamsville, NY near Buffalo, NY. We are here to help with all of your vehicle service and repair needs, from basic oil changes to engine rebuilds. Call us today or visit our website to schedule a service appointment! West Herr Hyundai is conveniently located in Williamsville, NY near Buffalo, NY. We are here to help with all of your vehicle service and repair needs, from basic oil changes to engine rebuilds. Call us today or visit our website to schedule a service appointment!

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(716) 932-4725

Horario del Negocio

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 8:00 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5485 Transit Rd Williamsville, NY 14221
Reseñas de Departamento de servicio's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(2,104 Reseñas)

DF
gravatar
Dianne F.
Jamestown, NY
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/18/2022
0
Categoría: Service
Very shady selling practices
My husband is a current West Herr customer 2022. Since his experience was fine (Thank you Dave S.), we decided to buy my new car through this dealership as well. Unfortunately, all West Herr Locations are not the same at all. Don't let the Josh Allen/Steve Tasker commercials fool you. We give the Williamsville Hyundai Dealership 0 of 5 stars. They pulled a terrible scam on us. We wanted a new Accent Limited Model. As normal these days, none in stock. We found our model, received the window sticker for validation and they ordered. First delivery was set for 6/8/22. Also, as normal these days, this was pushed out 5 times with an actual delivery of 7/12/22. Derek the salesman and Kyle the manager tried to play us like a fiddle.

We were approved through Hyundai, had an agreed payment, rate and loan. Received an approval letter from Hyundai. All set, right? Day car arrived, salesman texted our offer expired and now we need to reapply. They proceeded to run 8 inquiries on me and my husband without permission. No phone call, no heads up, nothing. Then we get a call from the salesman that, we are sorry but your rate changed and now the payment will be $50 plus dollars more per month. WHAT... we were supposed to pick up the care in two hours.

They are actually trying to resell a car to me that they had already sold. BEWARE, it's called a "FINANCE MARKUP SCAM". They mark up the "Shopped Around Rate" 4-6% more adding an alarming increase to the price trying to take advantage of a buyer who has waited for their car. They expected us to just say. OK, pay >$4200 more for the car which the dealer keeps this marked up money for themselves. It's called "DEALER RESERVE".

This is total BS... DO NOT BUY HERE. They just lost two customers and four more family members. Very disappointing.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.