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West Herr Hyundai

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(2,104 Reseñas)
85
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
Reseña Original
Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5
115
Total de ReScores
4.7
Promedio de ReScores
85
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

West Herr Hyundai is conveniently located in Williamsville, NY near Buffalo, NY. We are here to help with all of your vehicle service and repair needs, from basic oil changes to engine rebuilds. Call us today or visit our website to schedule a service appointment! West Herr Hyundai is conveniently located in Williamsville, NY near Buffalo, NY. We are here to help with all of your vehicle service and repair needs, from basic oil changes to engine rebuilds. Call us today or visit our website to schedule a service appointment!

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(716) 932-4725

Horario del Negocio

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 8:00 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5485 Transit Rd Williamsville, NY 14221
Reseñas de Departamento de servicio's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(2,104 Reseñas)

DF
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Dianne F.
Jamestown, NY
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/18/2022
0
Categoría: Service
Very shady selling practices
My husband is a current West Herr customer 2022. Since his experience was fine (Thank you Dave S.), we decided to buy my new car through this dealership as well. Unfortunately, all West Herr Locations are not the same at all. Don't let the Josh Allen/Steve Tasker commercials fool you. We give the Williamsville Hyundai Dealership 0 of 5 stars. They pulled a terrible scam on us. We wanted a new Accent Limited Model. As normal these days, none in stock. We found our model, received the window sticker for validation and they ordered. First delivery was set for 6/8/22. Also, as normal these days, this was pushed out 5 times with an actual delivery of 7/12/22. Derek the salesman and Kyle the manager tried to play us like a fiddle.

We were approved through Hyundai, had an agreed payment, rate and loan. Received an approval letter from Hyundai. All set, right? Day car arrived, salesman texted our offer expired and now we need to reapply. They proceeded to run 8 inquiries on me and my husband without permission. No phone call, no heads up, nothing. Then we get a call from the salesman that, we are sorry but your rate changed and now the payment will be $50 plus dollars more per month. WHAT... we were supposed to pick up the care in two hours.

They are actually trying to resell a car to me that they had already sold. BEWARE, it's called a "FINANCE MARKUP SCAM". They mark up the "Shopped Around Rate" 4-6% more adding an alarming increase to the price trying to take advantage of a buyer who has waited for their car. They expected us to just say. OK, pay >$4200 more for the car which the dealer keeps this marked up money for themselves. It's called "DEALER RESERVE".

This is total BS... DO NOT BUY HERE. They just lost two customers and four more family members. Very disappointing.

DF
gravatar
Dianne F.
Jamestown, NY
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/15/2022
0
Categoría: Service
Beware! Very shady salesmen
My husband is a current West Herr customer 2022. Since his experience was fine (Thank you Dave S.), we decided to buy my new car through this dealership as well. Unfortunately, all West Herr Locations are not the same at all. Don't let the Josh Allen/Steve Tasker commercials fool you. We give the Williamsville Hyundai Dealership 0 of 5 stars. They pulled a terrible scam on us. We wanted a new Access Limited Model. As normal these days, none in stock. We found our model, received the window sticker for validation and they ordered. First delivery was set for 6/8/22. Also, as normal these days, this was pushed out 5 times with an actual delivery of 7/12/22. Derek the salesman and Kyle the manager tried to played us like a fiddle.

We were approved through Hyundai, had an agreed payment, rate and loan. Received an approval letter from Hyundai. All set, right? Day car arrived, salesman texted our offer expired and now we need to reapply. They proceeded to run 8 inquiries on me and my husband without permission. No phone call, no heads up, nothing. Then we get a call from the salesman that, we are sorry but your rate changed and now the payment will be $50 plus dollars more per month. WHAT... we were supposed to pick up the care in two hours.

They are actually trying to resell a car to me that they had already sold. BEWARE, it's called a "FINANCE MARKUP SCAM". They mark up the "Shopped Around Rate" 4-6% more adding an alarming increase to the price trying to take advantage of a buyer who has waited for their car. They expected us to just say. OK, pay >$4200 more for the car which the dealer keeps this marked up money for themselves. It's called "DEALER RESERVE".

This is total BS... DO NOT BUY HERE. They just lost two customers and two more family members. Very disappointing.

DS
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Dawn S.
Tonawanda, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2022
10
Categoría: Service
Service dept
Hunter was a very kind personable service rep. I was in and out in an hour. I was very Happy with the service that Hunter provided and the mechanics that worked on the car. Thank you

Cliente verificado
Tonawanda, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/15/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Satisfied customer
Excellent service. Very friendly, timely, and professional. I am very happy with my experience.

Cliente verificado
Tonawanda, NY
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/30/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Good service. Waiting area under construction.
Service work and employees were excellent. However waiting area was under construction. It was loud, dirty and very noisy with no amenities such as bathroom access, television, coffee or reading material.

Cliente verificado
Tonawanda, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
One of the best dealer experiences I have ever had
This was a great experience. West Herr leads the pack in terms of customer service. Wonderful

LJ
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Lou Ann J.
Amherst, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Quick service
A great team and very polite too.

DK
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David K.
Batavia, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Awesome!
Fast, reliable and genuine service.

JC
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Joshua C.
Niagara Falls, NY
2021 Hyundai Ioniq Phev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent
Couldn’t ask them to do a more professional and accommodating job .

KW
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Kortney W.
Ransomville, NY
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
0
Categoría: Service
What warranty?
I paid in full for my vehicle which came with a warranty which included rental car service if anything happened. Well something happened. I was told I was unable to be helped and now have paid 800 out of pocket for a rental when i have a warranty. This whole experience has been horrible.
Ryan L., Service Manager de West Herr Hyundai respondió el 03/08/2022 02:08 PM

I am sorry to hear this and will be contacting you regarding your experience. Have a good night.

Ryan Lacey
Service Manager
West Herr Hyundai
716-932-4729

Cliente verificado
Depew, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/04/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Great

Cliente verificado
East Amherst, NY
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/26/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Friendly service
Service completed in a timely manner, staff helpful, no pressure
FRANK M C. de West Herr Hyundai respondió el 03/02/2022 06:43 AM

Thank you for your feed back. I will have our service team reachout regarding your experince.


Cliente verificado
Buffalo, NY
2022 Hyundai Tucson Hev
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly Staff
Great experience. Everything went smoothly!

Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/25/2022
Tipo de Servicio: Repair
8
Categoría: Service
Good service
Overall it was generally a decent experience. Little touches in the service area can mean a lot… Like greeting people initially when they first drive up
FRANK M C. de West Herr Hyundai respondió el 03/03/2022 10:24 AM

Thank you for your feedback. I will have a management team reach out regarding your experience.


BZ
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Bing Z.
Tn Of Tona, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
The service manager Ryan is a great professional and a caring character. He has been working on my vehicles for more than ten years. He has always been this way handling the cars with great thoroughness and responsibility.

CC
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Catherine C.
Depew, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
In and out quickly as promised
A Customer Service person called to remind me my NYS Inspection was due shortly and offered to make an appointment for me. My appointment was at my convenience. On the appointment day, check-in was quick and my vehicle was serviced and inspected with in the promised wait time. The waiting area was airy and comfortable.
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