Shops like this are the reasons customers don't trust mechanics. I was told my vehicle would have the tires balanced within 2 hours of dropping it off. I waited almost an hour after they were closed (5 total hours) because they had stripped my lug nuts and didn't have a socket to fit over them anymore. I wouldn't have known they were stripped if I hadn't walked into the shop and seen them. How does a professional shop not have the correct size socket? When I asked how they got the lug nuts on as tight as they were, I was told they used a torque wrench. What else would they need to do if they already have the lug nuts torqued? The serviceman then began to incorrectly tell me the difference between an impact driver and a torque wrench. He also explained that even though the lug nuts were "tight" (by using the torque wrench), "they need to be snug by using an impact." Anyone who knows the difference between these tools would be baffled and laughing as I was. The store manager also told me he would replace the lug nuts if need be - they need it but he refused to pay for them.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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