At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy. At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy.
At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy. At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy.
At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy. At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy.
Janelle, we recognize that not providing the necessary information about the rebate process and the lack of communication you encountered is disappointing. It’s clear how important customer loyalty is to you, especially after multiple purchases, and we don’t want anyone to feel neglected. Your feedback highlights some crucial areas for improvement. Please call me so we can discuss.
Sincerely,
When I purchased my tires, I was told that a $100 rebate was available. However, no information was provided about how to apply for the rebate. I reached out to my service advisor and to McCord’s directly multiple times and received no response. I ultimately had to research the rebate process myself to figure out how to submit it.
While $100 may not seem like a significant amount to a dealership, it is significant to a customer and more importantly, the lack of communication was extremely disappointing. Something as simple as responding to a longtime customer and providing the information needed to claim a rebate would have gone a long way.
Both my husband and I have purchased multiple vehicles from McCord’s over the years. Unfortunately, my husband previously had a poor experience with the service department and no longer takes his vehicle there for service. I continued to use McCord’s because, until now, I had not experienced any issues myself.
This experience has changed that. Once my Toyota Extra Care plan expires, I will be looking elsewhere for service, and I will also seriously consider taking future vehicle purchases to another Toyota dealership.
I hope McCord’s recognizes that customer loyalty is built not only on the initial purchase, but also on how customers are treated afterward. Better communication and follow-through would have made a big difference in this situation.