At Tysinger Hyundai, we have devoted ourselves to providing our clients with truly "World Class" service. We offer guaranteed competitive pricing and look forward to serving all your Hyundai needs. At Tysinger Hyundai, we have devoted ourselves to providing our clients with truly "World Class" service. We offer guaranteed competitive pricing and look forward to serving all your Hyundai needs.
The lack of communication for a customer is unreal. I've called and left numerous messages for a call back or an update on my vehicle. I did not receive not one call back in a 2 week spand. I literally had to come back up to the dealership for an update which is ridiculous. Then while there he "MATT" lied about the update and where they were in the process. So after 12 days of no phone calls, email or anything I get a text message saying my car was done. Not a phone call, email but a text message. The nerve of these mofo's, I'm that low on the radar I don't deserve a phone call.
So finally come to get my car. His demeanor is arrogant as if everything was ok. He is so nonchalant as I'm asking questions as to why my phone calls weren't returned or emails answered. He just shrugs his shoulders and says "I'm sorry I suck at my job" in a sarcastic manner. "Yes you F *** do sir!" is what I replied with. That guilt shaming does not work with me. Im the who who pissed, I still have to pay for my vehicle that you have inconvenienced me out of for 2 weeks. That was so unprofessional and the quickest way to lose me as a customer. I would give the Genesis service department a negative star if I could. I'm only speaking for the Genesis services & the manager who happens to be the assistant service manager.
So if you have a Genesis that needs work, I would stay far far away from this place by any means. I would not recommend any Genesis owners get service here if they have to deal with MATT HORTON & his team. They are clearly not the standard of service. I have had better service at a fast food drive through when they left out the main dish of the meal. At least with them, when you go back you get the proper update and a correction.
This department unprofessional, slow with repairs lack people skills and customer service. Not that I needed it, but they didn't offer any type of compensation for my trouble. So I hope corporate reads and acts accordingly. This/ he (Matt Horton) will be the reason you will continue to lose money & customers.